Coordinator, Laval Security Center

3 weeks ago

Laval, Canada Couche-Tard Full time

**JOIN OUR TEAM**

You may have already stopped for coffee, refueling your car, or eating something on the go. Then you know what Couche-Tard is. Our mission at Couche-Tard is to make our customers' lives a little easier every day. We have grown into a successful global company with over 16,000 stores in 29 countries, serving over 6 million customers every day. In total, more than 150,000 people work in our stores and help desks.

**Coordinator, Laval Security Center**:
**_____________________________________________**

**Department**: Security

**Location**: Laval (Distribution Center - 5540 Rue Ernest-Cormier Laval, QC)

**Type of employment**: Permanent, Full Time (40 hours)

**_____________________________________________**

THE ROLE

The Coordinator will support the Security Manager as well as members of our store organization across Canada. This person will also work closely with the security directors and managers of the various regions, and with the teams of the various security departments.

WHAT YOU’LL DO

**Operations support: 50%**
- Identify issues and opportunities to improve safety and loss prevention processes;
- Run awareness-raising sessions for operators;
- Draft routine reports and correspondence; Participate in and implement team emergency plans as required.
- Update roles, procedures and regulations.
- Carry out video surveillance for our service centers, distribution center and sites;
- Conduct preventive foot patrols at our distribution center and respond to incidents.

**Security Management: 20%**
- Support the Central Security Manager and agents;
- Support the Managers of the Security and Loss Prevention Department of the Canadian Business Units;
- Develop fire prevention plans for our facilities;
- Organize routine training on operations and equipment.

**Virtual operations support: 20%**
- Act as the resource person for team members and operators, in the event of problems, and take the necessary action ;
- Review video footage of conflicts between customers and internal control ;
- Produce daily activity reports and note all relevant facts reported by Monitoring Agents ;
- Actively participate in and advise on the resolution of level 2 loss prevention and security issues ;
- Intervene remotely in the event of security risks, crises or events at our sites ;
- Intervene and support Canadian stores (take calls, manage alarms, produce support documents, liaise with suppliers and U.S. headquarters) ;
- Communicate with local authorities and police forces in the event of an incident or event.

**Team management: 10%**
- Organize, direct and manage work procedures of agents in the team ;
- Implement and ensure compliance with policies, processes and standards in handling calls to the central monitoring station.

WHAT YOU’LL NEED

We want you to join our team Here's what we're looking for:
**Education**
- AEC in industrial and commercial security, DEC in police techniques or equivalent experience;
- BSP license (mandatory) ;
- Driver's license.

**Experience**:

- Minimum of three (3) years of experience in a similar position.

**Software skills**:

- Access control systems (Kantech/Genetec) ;
- Alarm, fire and intrusion systems (DSC/DMP/BOSCH/MKS/HW) ;
- Digital recording, video and audio capture and CCTV (closed circuit) systems (Genetec/3xLogic/HikVision/i3DVR etc);
- Outlook, Word, Excel, Power Point ( Suite Office/M365) ;
- Reporting software.

**Knowledge and skills**:

- Ability to mobilize and manage a team;
- Demonstrate good interpersonal skills, leadership and diplomacy;
- Ability to manage several files simultaneously and demonstrate autonomy;
- Analytical and problem-solving skills;
- Ability to manage priorities and respond rapidly to emergencies;
- Ability to reassure and secure stakeholders in crisis situations;
- Customer service skills.

**Language skills**:

- Bilingualism is mandatory (French and English) in both written and spoken languages, as the person will be required to serve English-speaking regions.

**WHY WORK WITH US**

Our job openings in stores and offices allow you to grow quickly within a global company, while benefiting from a dynamic work environment that puts people first. Wherever you are in your journey, we have a place for you. Here are some of the attractive benefits we offer:

- Alimentation Couche-Tard has been named one of Montreal's Top Employers for 2023;
- A full range of benefits (medical, dental, etc.);
- Possibility to join a pension plan with employer contributions or a share purchase plan;
- Discounts for employees in stores and at many of our partners;
- Paid leave including vacation, sick and personal leave;
- Scholarship program available to the employee and the employee's children;
- Learning opportunities to develop new skills and grow professionally in a growing company;

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