Guest Service Agent

2 weeks ago


Regina, Canada Wingate by Wyndham Regina Full time

We are looking for a Full-time Guest Service Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation.

Some of the responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you

Ultimately you will help create a pleasant and memorable stay for our guests.

**Responsibilities**:

- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments

**Requirements**:

- Work experience as a Guest Service Agent, Receptionist or similar role
- Experience with hotel reservations software, like OPERA
- Understanding of how travel planning websites operate, like Booking and TripAdvisor
- Customer service attitude
- Excellent communication and organizational skills
- Degree in hotel management is a plus

Applicants must be fully vaccinated and able to pass a criminal record check

Work Remotely
- No

**Job Types**: Full-time, Part-time, Permanent
Part-time hours: 26-40 per week

**Salary**: From $14.00 per hour

**Benefits**:

- Company events
- Dental care
- Employee assistance program
- Extended health care
- On-site parking
- Paid time off
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Holidays
- Night shift
- Weekend availability

Supplemental pay types:

- Overtime pay

Work Location: One location


  • Guest Service Agent

    4 days ago


    Regina, Canada Courtyard Regina Downtown Full time

    We are currently recruiting for a Full-time Guest Service Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Some of the responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities and assisting our guests throughout their stay. If you have a...

  • Guest Service Agent

    11 hours ago


    Regina, Canada Wingate by Wyndham Regina Full time

    We are looking for a Full-time Guest Service Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Some of the responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel...


  • Regina, Canada Broad Street Hotel Ontario Inc. Full time

    Work Term: Permanent - Work Language: English - Hours: 24 to 40 hours per week - Education: Secondary (high) school graduation certificate - Experience: 7 months to less than 1 year - or equivalent experience **Work setting**: - Hospitality industry - Urban area - Hotel, motel, resort **Tasks**: - Register arriving guests and assign rooms - Process group...


  • Regina, Canada Marriott International, Inc Full time

    **Job Number** 23063851 **Job Category** Rooms & Guest Services Operations **Location** The Hotel Saskatchewan Autograph Collection, 2125 Victoria Avenue, Regina, SASK, Canada **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **Welcome to our family** As a world-class leader in the travel industry,...


  • Regina, Canada Regina Exhibition Association Limited Full time

    **THE OPPORTUNITY AWAITS YOU** REAL finds itself in the enviable position of managing one of the most interesting and versatile connected spaces in North America with an opportunity to impact the lives of millions by creating life-long memories and delivering exceptional experiences. We are looking for customer focused individuals interested is casual work...


  • Regina, Canada Marriott International, Inc Full time

    **Job Number** 23150239 **Job Category** Rooms & Guest Services Operations **Location** The Hotel Saskatchewan Autograph Collection, 2125 Victoria Avenue, Regina, SASK, Canada **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **Welcome to our family** As a world-class leader in the travel industry,...


  • Regina, Canada SIIT Full time

    Established in 1976, the Saskatchewan Indian Institute of Technologies (SIIT) is a First Nation governed post-secondary institution. Recognized under provincial legislation, the Institute has been conferred authority to grant certificates and diplomas. SIIT welcomes over 2400 students into our urban and community programs annually as well as serving over...

  • Land Agent

    4 days ago


    Regina, Canada Onyx Land Services Ltd. Full time

    **Onyx Land Services Ltd.** **Land Agent - November 2023** Onyx Land is a full-service land company owned and operated in the Province of Saskatchewan. We have decades of experience in land acquisitions, management, and administration. We are seeking an energetic and motivated individual to join our expanding team in the role of _Land Agent._ **Daily work...

  • Front Desk Agent

    6 days ago


    Regina, Canada Hampton Inn & Suites Regina Full time

    **Responsibilities**: - Answer the phone for guests. - Answer questions about the hotel and its services. - Solve guest problems. - Provide information about the surrounding area. - Make reservations for guests. - Answer questions from guests when additional help is needed. - Provide directions to guests. **Job Types**: Full-time, Part-time **Salary**:...

  • Call Centre Agent

    4 days ago


    Regina, Canada We An-Ser Full time

    **Immediately hiring Part Time Call Centre Agents at We An-Ser Communications Group!** Call Centre Agents at** We An-Ser** provide friendly, professional, and comprehensive support to our clients' customers. Using excellent customer service skills to provide the best possible experience, you'll handle calls for various businesses, ranging from medical...

  • Call Centre Agent

    1 day ago


    Regina, Canada We An-Ser Full time

    **Immediately hiring Full Time Call Centre Agents at We An-Ser Communications Group!** Call Centre Agents at** We An-Ser** provide friendly, professional, and comprehensive support to our clients' customers. Using excellent customer service skills to provide the best possible experience, you'll handle calls for various businesses, ranging from medical...

  • Call Centre Agent

    11 hours ago


    Regina, Canada We An-Ser Full time

    **Immediately hiring Full Time Call Centre Agents at We An-Ser Communications Group!** Call Centre Agents at** We An-Ser** provide friendly, professional, and comprehensive support to our clients' customers. Using excellent customer service skills to provide the best possible experience, you'll handle calls for various businesses, ranging from medical...

  • Web Chat Agent

    7 days ago


    Regina, Canada ADS repair Full time

    Our Web Chat Agents provide individuals the ability to engage in online conversations to inquire about automotive and recreational vehicle sales, service, finance and general dealership questions. Our focus is to represent our dealer clients favorably online and to turn the experience into a lead so that our dealer clients can generate revenue from their...


  • Regina, Canada Breezeful Full time

    **Who are we?** Breezeful is Canada's online mortgage brokerage operating in Ontario, British Columbia, Alberta, New Brunswick, and Nova Scotia. Our aim is to provide a convenient and efficient way for individuals to secure a mortgage online. We are backed by renowned investors who were early supporters of game-changing companies such as Airbnb, Dropbox,...


  • Regina, Canada University of Regina Full time

    Faculty/Department Student Affairs -Operations Unit SA - Housing Services Employee Group URFA APT Collective Agreement Consideration Open with preference given to APT members. CUPE 5791 Job Family Category Staff Number of Vacancies 1 Position Summary - Accountable for leading strategic occupancy management for undergraduate and graduate students. -...


  • Regina, Canada University of Regina Full time

    Faculty/Department Student Affairs -Operations Unit SA - Housing Services Employee Group URFA APT Collective Agreement Consideration Open with preference given to APT members. CUPE 5791 Job Family Category Staff Number of Vacancies 1 Position Summary marketing strategy that embodies the mission and brand of the University of Regina. This position actively...


  • Regina, Canada Capital Automotive Group Full time

    **Service Lane Assistant - Capital Ford Lincoln - Regina, SK** The Service Lane Assistant is responsible for the efficient, customer-focused operation of the dealership's service drive. They are responsible for helping to ensure maximum production, controlling costs, building a loyal clientele, maintaining good employee relationships, setting and obtaining...


  • Regina, Canada Westmont Hospitality Group Full time

    We currently have an opening for part time In Room Dining Server. The In Room Dining Server offers a high level of service by taking guests orders, requests and delivering orders while upholding the Delta and Brand service standards. The In Room Dining Server will also work closely with the Restaurant and Lounge, Banquets and Club Lounge, and Guest Services...


  • Regina, Canada Marriott International, Inc Full time

    **Job Number** 23045455 **Job Category** Rooms & Guest Services Operations **Location** The Hotel Saskatchewan Autograph Collection, 2125 Victoria Avenue, Regina, SASK, Canada **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Entry level management position that focuses on supporting the...


  • Regina, Canada Canada Post - Postes Canada Full time

    Numéro de la demande d’emploi : 169384 Fonction administrative : Agent de livraison ou Facteur Ville principale : Regina Province : Saskatchewan Type d’emploi : Temporaire - Nouveau Statut d’emploi : Temporaire Exigences linguistiques : Anglais essentiel Salaire : $22.68 per hour Date de clôture (AAAA/MM/JJ): 2023/09/03 **Description de...