Customer Service Representative
3 days ago
TumbleBooks is the global leader in **children's e-books**. Its on-line collection of picture books, chapter books and audio books are made available via subscription to schools and libraries across North America and internationally. The company's rapid growth has created the need for additional customer service staff to support its subscriber base.
**Location**:Virtual/home office.***
**Responsibilities**:
- Answer incoming calls to the help desk.
- Create customer trials and set up customer accounts.
**Required skills and qualifications**:
- Strong telephone and computer skills.
- Exceptional English language and communication skills.
- Strong administration skills with a keen eye for detail.
- Demonstrated creativity and an ability to multi-task and meet deadlines in a fast-paced environment.
- A self-starter, able to work well in a team and independently.
- Excellent Microsoft Office, database and CRM software proficiency.
- Experience working with TumbleBooks is a definite advantage. An interest in children’s books and e-books is a must
- High potential for upward mobility as the role may expand as the company continues to grow.
**Compensation**:TBD
**Application Process**:
We thank all applicants for their interest but only those who are considered for an interview will be contacted.
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