Technical Support Representative

4 weeks ago

London, Canada Diamond Aircraft Industries Inc. Full time

Job Description:
Responsible for assisting owners and operators by promptly resolving service difficulties and technical issues, liaising with engineering, airworthiness, sales, and supply chain departments as well as working in tandem with partners/vendors. This position entails in-depth technical knowledge of airframe structure, propulsion systems, flight controls, environmental and avionics systems, for all Diamond aircraft models (present and legacy).

**Responsibilities**:

- Assist with the service/repair of aircraft both remotely and onsite (globally)
- Utilize tools and equipment appropriately and effectively.
- Share after-hours support needs with other tech reps (i.e., on call phone)
- Maintain database of field service issues and communicate effectively with other departments.
- Support accident investigations (both remotely and onsite)
- Prepare, present, and maintain training programs.
- Work with fleet customers and the Fleet Manager
- Provide technical knowledge and firsthand experience to resolve unique or difficult warranty claims.
- Assist the parts department to ensure accuracy of customer’s orders - i.e., verifying part numbers and quantity.
- Host visiting customers/operators/partners (both current and potential)
- Perform all work in accordance with Health and Safety policies.
- Perform other duties as assigned.
- Ensure timely response and projects are kept within the specified timeline and milestones are met.
- Identify and elevate to the appropriate persons any “significant” issues reported. These include, but are not limited to, aircraft accidents, safety of flight concerns, legal concerns, press releases, etc.

Work Relationships:

- Customers/Operators/Owners: Ensure a positive and professional experience.
- Other Internal Departments (Engineering, Supply Chain, etc.): Effectively communicate concerns/issues/etc. and assist in resolution.
- Customer Support: Work cohesively within a team to achieve success in all aspects of support.
- External Partners (Vendors) - Present a professional and reliable point of contact in order to achieve goals.

Required Skills & Experience:

- Minimum 3 years directly related experience.
- Strong background in general aviation maintenance (Aircraft Maintenance License Desirable - M1)
- Flight experience (Pilots License Desirable)
- Customer service oriented and effective presentation skills
- Knowledge of company, products, and procedures an asset.
- Airframe, powerplant, propeller, and avionics systems knowledge and strong trouble shooting skills.
- Ability to travel internationally, without limitations.
- Comfortable with technical documents such as drawings, manuals, service instructions, etc.
- Ability to gather facts from various sources, multitask and think “outside the box.”
- Ability and willingness to work extended hours as necessary.
- Strong organizational skills and time management skills
- Ability to make decisions and prioritize tasks independently.
- Must be confident and professional.

Educational or Academic Requirements:

- High School diploma or equivalent
- College diploma or University degree in Aviation an asset
- AME license desirable
- Pilot’s license desirable

Expectations:

- Appropriate “Business Casual” attire (unless hands-on is required, then the appropriate PPE and clothing will be required - on and off site)
- Current Schedule is 08:00-16:30 EST, however as the department grows, additional and/or alternative schedules may be considered and implemented on an ad hoc basis to best support our customers across multiple time zones.
- Diamond provides 24/7 technical support to its customers and partners. Subsequently, a company laptop and mobile phone may be issued (upon manager’s approval), with the expectation that team members have access and can be accessed outside of traditional business hours (within reason).
- Expense reports due monthly (as required / if applicable)

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Company events
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care
- Wellness program

Schedule:

- 8 hour shift
- Monday to Friday
- Overtime
- Weekend availability

Ability to commute/relocate:

- London, ON N5V 1S2: reliably commute or plan to relocate before starting work (preferred)

Application question(s):

- Do you have a Flight experience?
- Do you have a Pilot's license?
- What is your wage expectation?

**Experience**:

- directly related: 3 years (preferred)

Licence/Certification:

- AME License (preferred)

Work Location: In person

  • Technical Customer Support Representative

    1 month ago

    London, Canada ZTR Full time

    ZTR’s Locomotive Technical Services team has an exciting opportunity in the role of **Technical Customer Support Representative**! In this role you will be providing highly technical 24/7 in-house phone support and troubleshooting on PLC based solutions. **Help Promote Sustainability** Planning for an environmentally sustainable future means taking...

  • Technical Customer Support Representative

    1 month ago

    London, Canada ZTR Control Systems Full time

    ZTR’s Locomotive Technical Services team has an exciting opportunity in the role of **Technical Customer Support Representative**! In this role you will be providing highly technical 24/7 in-house phone support and troubleshooting on PLC based solutions. Enter a workplace where you can take advantage of your skills and talents to make a difference both as...

  • Technical Support Representative

    4 days ago

    London, Canada DIAMOND AIRCRAFT INDUSTRIES Full time

    Responsible for assisting owners and operators by promptly resolving service difficulties and technical issues, liaising with engineering, airworthiness, sales, and supply chain departments as well as working in tandem with partners/vendors. This position entails in-depth technical knowledge of airframe structure, propulsion systems, flight controls,...

  • Technical Sales Representative

    1 month ago

    London, Canada RIVERSIDE MILLWORK GROUP INC Full time

    Are you ready for change, challenge, and opportunity? Whether you're looking to launch your career or grow an existing one, Riverside Millwork Group is the type of company that supports its employees no matter where they are in life or their career. Riverside Millwork Group is a forward-thinking group of companies built upon a solid foundation of values...

  • Technical Service Representative

    2 months ago

    London, Canada ZTR Full time

    ZTR’s Locomotive Technical Services team has an exciting opportunity in the role of **Technical Service Representative**! In this role you will be providing highly technical 24/7 in-house phone support and troubleshooting on PLC based solutions. **Help Promote Sustainability** Planning for an environmentally sustainable future means taking action today...

  • Technical Service Representative

    3 days ago

    London, Canada ZTR Full time

    ZTR’s Locomotive Technical Services team has an exciting opportunity in the role of **Technical Service Representative**! In this role you will be providing highly technical 24/7 in-house phone support and troubleshooting on PLC based solutions. **Help Promote Sustainability** Planning for an environmentally sustainable future means taking action today...

  • Technical Service Representative

    1 week ago

    London, Canada ZTR Full time

    **Join us in Advancing the Environmental Global Impact within the Rail Industry** For the past 30 years, ZTR has designed, developed and released products that have a positive environmental impact within the Locomotive Industry. Planning for an environmentally sustainable future means taking action today in preparation for tomorrow. Everyone has a role to...

  • Technical Service Representative

    1 week ago

    London, Canada ZTR Full time

    Join us in Advancing the Environmental Global Impact within the Rail Industry For the past 30 years, ZTR has designed, developed and released products that have a positive environmental impact within the Locomotive Industry. Planning for an environmentally sustainable future means taking action today in preparation for tomorrow. Everyone has a role to play...

  • Technical Service Representative

    6 days ago

    London, Canada ZTR Full time

    **Join us in Advancing the Environmental Global Impact within the Rail Industry** For the past 30 years, ZTR has designed, developed and released products that have a positive environmental impact within the Locomotive Industry. Planning for an environmentally sustainable future means taking action today in preparation for tomorrow. Everyone has a role to...

  • Technical Service Representative

    6 days ago

    London, Canada ZTR Full time

    **Join us in Advancing the Environmental Global Impact within the Rail Industry** For the past 30 years, ZTR has designed, developed and released products that have a positive environmental impact within the Locomotive Industry. Planning for an environmentally sustainable future means taking action today in preparation for tomorrow. Everyone has a role to...

  • Technical Service Representative

    5 days ago

    London, Canada ZTR Full time

    **Join us in Advancing the Environmental Global Impact within the Rail Industry** For the past 30 years, ZTR has designed, developed and released products that have a positive environmental impact within the Locomotive Industry. Planning for an environmentally sustainable future means taking action today in preparation for tomorrow. Everyone has a role to...

  • Technical Service Representative

    3 days ago

    London, Canada ZTR Full time

    Join us in Advancing the Environmental Global Impact within the Rail Industry For the past 30 years, ZTR has designed, developed and released products that have a positive environmental impact within the Locomotive Industry. Planning for an environmentally sustainable future means taking action today in preparation for tomorrow. Everyone has a role to play...

  • Technical Service Representative

    3 days ago

    London, Canada ZTR Full time

    **Join us in Advancing the Environmental Global Impact within the Rail Industry** For the past 30 years, ZTR has designed, developed and released products that have a positive environmental impact within the Locomotive Industry. Planning for an environmentally sustainable future means taking action today in preparation for tomorrow. Everyone has a role to...

  • Technical Service Representative

    1 week ago

    London, Canada ZTR Control Systems Full time

    **Join us in Advancing the Environmental Global Impact within the Rail Industry** For the past 30 years, ZTR has designed, developed and released products that have a positive environmental impact within the Locomotive Industry. Planning for an environmentally sustainable future means taking action today in preparation for tomorrow. Everyone has a role to...

  • Technical Service Representative

    6 days ago

    London, Canada ZTR Control Systems Full time

    **Join us in Advancing the Environmental Global Impact within the Rail Industry** For the past 30 years, ZTR has designed, developed and released products that have a positive environmental impact within the Locomotive Industry. Planning for an environmentally sustainable future means taking action today in preparation for tomorrow. Everyone has a role to...

  • Technical Service Representative

    2 months ago

    London, Canada ZTR Full time

    **Join us in Advancing the Environmental Global Impact within the Rail Industry** For the past 30 years, ZTR has designed, developed and released products that have a positive environmental impact within the Locomotive Industry. Planning for an environmentally sustainable future means taking action today in preparation for tomorrow. Everyone has a role to...

  • Store Technical Service Representative

    2 months ago

    London, Canada Best Buy Full time

    Are you passionate about working with people and technology? We are hiring immediately for a Store Technical Service Representative, which we call an In Store Service Agent 1. In this role, you will provide technical support to customers by understanding their needs and creating solutions. Join us and grow your career with our retail team as a Store...

  • Technical Sales Representative

    1 month ago

    London, Canada Triumph Tool Ltd. Full time

    **Triumph Tool is hiring a Technical Sales Representative**, come join a fast-paced team with excellent pay and benefits. At Triumph you will be responsible for a territory consisting of an existing customer base and opportunity to develop new customers. You will be providing specific product and/or technical knowledge and value-added support. **Competitive...

  • Technical Sales Representative

    5 days ago

    London, Ontario, Canada Proax Technologies Full time

    Salary: Who are we?Proax Technologies is a leading Technical Automation Distributor that offers innovative product solutions in the areas of Automation and Robotics, Motion Control and Machine Safety, creating close relationships with our valued customers, vendors, and employees.Why Join our Team?Great Place to Work CertifiedWe offer an engaging, inclusive,...

  • Technical Sales Representative

    1 month ago

    London, Ontario, Canada Proax Technologies Full time

    Salary: Who are we?Proax Technologies is a leading Technical Automation Distributor that offers innovative product solutions in the areas of Automation and Robotics, Motion Control and Machine Safety, creating close relationships with our valued customers, vendors, and employees.Why Join our Team?Great Place to Work CertifiedWe offer an engaging, inclusive,...