Technical Support Representative

3 weeks ago

London, Canada DIAMOND AIRCRAFT INDUSTRIES Full time

Responsible for assisting owners and operators by promptly resolving service difficulties and technical issues, liaising with engineering, airworthiness, sales, and supply chain departments as well as working in tandem with partners/vendors. This position entails in-depth technical knowledge of airframe structure, propulsion systems, flight controls, environmental and avionics systems, for all Diamond aircraft models (present and legacy).

**Responsibilities**:

- _Assist with the service/repair of aircraft both remotely and onsite (globally)_
- _Utilize tools and equipment appropriately and effectively._
- _Share after-hours support needs with other tech reps (i.e., on call phone) _
- _Maintain database of field service issues and communicate effectively with other departments._
- _Support accident investigations (both remotely and onsite)_
- _Prepare, present, and maintain training programs. _
- _Work with fleet customers and the Fleet Manager _
- _Provide technical knowledge and firsthand experience to resolve unique or difficult warranty claims._
- _Assist the parts department to ensure accuracy of customer’s orders - i.e., verifying part numbers and quantity. _
- _Host visiting customers/operators/partners (both current and potential)_
- _Perform all work in accordance with Health and Safety policies._
- _Perform other duties as assigned._
- _Ensure timely response and projects are kept within the specified timeline and milestones are met._
- _Identify and elevate to the appropriate persons any “significant” issues reported. These include, but are not limited to, aircraft accidents, safety of flight concerns, legal concerns, press releases, etc._

**Professional Relationships**:

- _Customers/Operators/Owners: Ensure a positive and professional experience._
- _Other Internal Departments (Engineering, Supply Chain, etc.): Effectively communicate concerns/issues/etc. and assist in resolution._
- _Customer Support: Work cohesively within a team to achieve success in all aspects of support._
- _External Partners (Vendors) - Present a professional and reliable point of contact to achieve goals._

**Preferred Skills & Experience**:

- _High School diploma or equivalent. College diploma or University degree in Aviation an asset_
- _Minimum 3 years directly related professional experience._
- _Strong background in general aviation maintenance (Aircraft Maintenance License Desirable - M1)_
- _Flight experience (Pilots License) desirable_
- _Customer service oriented and effective presentation skills_
- _Knowledge of company, products, and procedures_
- _Airframe, powerplant, propeller, and avionics systems knowledge with strong trouble shooting skills. _
- _Ability to travel internationally, without limitations._
- _Comfortable with technical documents such as drawings, manuals, service instructions, etc._
- _Proficient in PC use, Microsoft Office, Navision, Salesforce, keyboarding, and database management_
- _Ability to gather facts from various sources and multitask, with strong organizational and time management skills._
- _Think “outside the box” and able to make decisions and prioritize tasks independently._
- _Flexibility to work extended hours and/or work weekends/holidays (as required)_
- _Must be confident and professional._

**Expectations**:

- _Appropriate “Business Casual” attire (unless hands-on is required, then the appropriate PPE and clothing will be required - on and off site)_
- _Typical Schedule is 08:00-16:30 EST, Monday to Friday. As the department grows, additional and/or alternative schedules may be considered and implemented on an ad hoc basis to best support our customers across multiple time zones. _
- _Diamond provides 24/7 technical support to its customers and partners. Subsequently, a company laptop and mobile phone may be issued (upon manager’s approval), with the expectation that team members have access and can be accessed outside of traditional business hours (within reason)._
- **We offer competitive compensation packages, based on individual professional and personal suitability, including comprehensive medical benefits, and a commitment to employee training and development.**_
- **If you are interested in this challenging position, we look forward to meeting you**_

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Company events
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Store discount
- Tuition reimbursement
- Vision care
- Wellness program

Schedule:

- Monday to Friday

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- London, ON N5V 1S2: reliably commute or plan to relocate before starting work (preferred)

Application question(s):

- What is your wage expectation?

**Experience**:

- related: 3 years (preferred)

Work Location: In person

  • Technical Support Representative

    2 weeks ago

    London, Canada Damar Security Systems Full time

    Damar Security Systems, one of the largest independent integrated security providers in Canada, is currently seeking a Technical Support Representative to join our team of service professionals in Canada. At Damar Security Systems we are guided by our core focus of protecting property and saving lives. Damar team members all share three simple core...

  • Technical Customer Support Representative

    2 months ago

    London, Canada ZTR Full time

    ZTR’s Locomotive Technical Services team has an exciting opportunity in the role of **Technical Customer Support Representative**! In this role you will be providing highly technical 24/7 in-house phone support and troubleshooting on PLC based solutions. **Help Promote Sustainability** Planning for an environmentally sustainable future means taking...

  • Technical Customer Support Representative

    2 months ago

    London, Canada ZTR Control Systems Full time

    ZTR’s Locomotive Technical Services team has an exciting opportunity in the role of **Technical Customer Support Representative**! In this role you will be providing highly technical 24/7 in-house phone support and troubleshooting on PLC based solutions. Enter a workplace where you can take advantage of your skills and talents to make a difference both as...

  • Technical Customer Support Representative

    1 week ago

    London, Ontario, Canada ZTR Control Systems Full time

    ZTR's Locomotive Technical Services team has an exciting opportunity in the role of Technical Customer Support Representative In this role you will be providing highly technical 24/7 in-house phone support and troubleshooting on PLC based solutions.Enter a workplace where you can take advantage of your skills and talents to make a difference both as an...

  • Technical Support Representative

    3 weeks ago

    London, Canada Diamond Aircraft Industries Inc. Full time

    Job Description: Responsible for assisting owners and operators by promptly resolving service difficulties and technical issues, liaising with engineering, airworthiness, sales, and supply chain departments as well as working in tandem with partners/vendors. This position entails in-depth technical knowledge of airframe structure, propulsion systems, flight...

  • Customer Service Representative

    2 weeks ago

    London, Canada Western University Full time

    **Classification & Regular Hours**: Hours per Week: 35 Salary Grade: Level N - Please note: This is a temporary full-time role, covering a leave, with a contract end date of May 2, 2025_ **Secondments are Welcome**: Click here for more details on secondment opportunities. **About Western**: Since 1878, Western University has been committed to serving our...

  • Technical Support Representative, North America

    2 weeks ago

    London, Canada Trackunit Full time

    **Technical Support Representative, North America** We are looking for the next awesome team member to join our North American technical support team to deliver a great customer experience. **First of all, let’s give you some context - Coming together to connect construction** At Trackunit, we’re committed to construction - one of the largest...

  • Technical Sales Representative

    2 months ago

    London, Canada RIVERSIDE MILLWORK GROUP INC Full time

    Are you ready for change, challenge, and opportunity? Whether you're looking to launch your career or grow an existing one, Riverside Millwork Group is the type of company that supports its employees no matter where they are in life or their career. Riverside Millwork Group is a forward-thinking group of companies built upon a solid foundation of values...

  • Technical Service Representative

    3 weeks ago

    London, Canada ZTR Full time

    ZTR’s Locomotive Technical Services team has an exciting opportunity in the role of **Technical Service Representative**! In this role you will be providing highly technical 24/7 in-house phone support and troubleshooting on PLC based solutions. **Help Promote Sustainability** Planning for an environmentally sustainable future means taking action today...

  • Technical Service Representative

    4 weeks ago

    London, Canada ZTR Full time

    **Join us in Advancing the Environmental Global Impact within the Rail Industry** For the past 30 years, ZTR has designed, developed and released products that have a positive environmental impact within the Locomotive Industry. Planning for an environmentally sustainable future means taking action today in preparation for tomorrow. Everyone has a role to...

  • Technical Service Representative

    4 weeks ago

    London, Canada ZTR Full time

    Join us in Advancing the Environmental Global Impact within the Rail Industry For the past 30 years, ZTR has designed, developed and released products that have a positive environmental impact within the Locomotive Industry. Planning for an environmentally sustainable future means taking action today in preparation for tomorrow. Everyone has a role to play...

  • Technical Service Representative

    4 weeks ago

    London, Canada ZTR Full time

    **Join us in Advancing the Environmental Global Impact within the Rail Industry** For the past 30 years, ZTR has designed, developed and released products that have a positive environmental impact within the Locomotive Industry. Planning for an environmentally sustainable future means taking action today in preparation for tomorrow. Everyone has a role to...

  • Technical Service Representative

    4 weeks ago

    London, Canada ZTR Full time

    **Join us in Advancing the Environmental Global Impact within the Rail Industry** For the past 30 years, ZTR has designed, developed and released products that have a positive environmental impact within the Locomotive Industry. Planning for an environmentally sustainable future means taking action today in preparation for tomorrow. Everyone has a role to...

  • Technical Service Representative

    4 weeks ago

    London, Canada ZTR Full time

    **Join us in Advancing the Environmental Global Impact within the Rail Industry** For the past 30 years, ZTR has designed, developed and released products that have a positive environmental impact within the Locomotive Industry. Planning for an environmentally sustainable future means taking action today in preparation for tomorrow. Everyone has a role to...

  • Technical Service Representative

    3 weeks ago

    London, Canada ZTR Full time

    **Join us in Advancing the Environmental Global Impact within the Rail Industry** For the past 30 years, ZTR has designed, developed and released products that have a positive environmental impact within the Locomotive Industry. Planning for an environmentally sustainable future means taking action today in preparation for tomorrow. Everyone has a role to...

  • Technical Service Representative

    2 weeks ago

    London, Canada ZTR Full time

    **Join us in Advancing the Environmental Global Impact within the Rail Industry** For the past 30 years, ZTR has designed, developed and released products that have a positive environmental impact within the Locomotive Industry. Planning for an environmentally sustainable future means taking action today in preparation for tomorrow. Everyone has a role to...

  • Technical Service Representative

    2 weeks ago

    London, Canada ZTR Full time

    **Join us in Advancing the Environmental Global Impact within the Rail Industry** For the past 30 years, ZTR has designed, developed and released products that have a positive environmental impact within the Locomotive Industry. Planning for an environmentally sustainable future means taking action today in preparation for tomorrow. Everyone has a role to...

  • Technical Service Representative

    1 week ago

    London, Canada ZTR Full time

    **Join us in Advancing the Environmental Global Impact within the Rail Industry** For the past 30 years, ZTR has designed, developed and released products that have a positive environmental impact within the Locomotive Industry. Planning for an environmentally sustainable future means taking action today in preparation for tomorrow. Everyone has a role to...

  • Technical Service Representative

    3 weeks ago

    London, Canada ZTR Full time

    Join us in Advancing the Environmental Global Impact within the Rail Industry For the past 30 years, ZTR has designed, developed and released products that have a positive environmental impact within the Locomotive Industry. Planning for an environmentally sustainable future means taking action today in preparation for tomorrow. Everyone has a role to play...

  • Technical Service Representative

    3 weeks ago

    London, Canada ZTR Full time

    **Join us in Advancing the Environmental Global Impact within the Rail Industry** For the past 30 years, ZTR has designed, developed and released products that have a positive environmental impact within the Locomotive Industry. Planning for an environmentally sustainable future means taking action today in preparation for tomorrow. Everyone has a role to...