Manager of Administration

6 months ago

Vaughan, Canada Ellement Consulting Group Full time

Manager of Administration - VAUGHN
ABOUT ELLEMENT
Ellement Consulting Group Limited Partnership (Ellement) is a privately-owned actuarial consulting firm that has been providing actuarial, administration, software programming, and consulting solutions for pension, benefits, and investment programs for individuals, corporations, unions, associations, and governments for programs based in Canada since 1996. Our mission is to design, implement, and manage employee benefit programs for individuals and institutions to provide economic security at a reasonable and affordable cost.

We currently have a great opportunity for a Manager of Administration to join our Vaughn team.

As the Manager of Administration, you lead an administration team that provides high-quality administration services to multiple clients and demonstrates outstanding and timely customer service. You will have access to and regularly work with information that is highly confidential and critical in nature. As a leaders, you must be professional and highly organized, have excellent communication skills, with a strong work ethic, and the ability to work autonomously.

KEY ACCOUNTABILITIES AND RESPONSIBILITIES
- Strategically manage, organize, and coordinate employees and resources from different departments (pension, benefits, accounting and I.T.) and locations to ensure efficiency and effectiveness of the delivery of client services.
- Manage aspects of business operations for the Vaughn office.
- Oversee and ensure appropriate resources are available to achieve service standards and meet client objectives.
- Build relationships and collaborate seamlessly with leaders and staff across the Company to ensure the consistent delivery of quality client service and overall alignment with Company standards, procedures and best practices.
- Actively support the onboarding of new clients and implementation of new systems and technology solutions.
- Oversee and assist in the resolution of escalated client requests, concerns and service issues
- Provide status updates and regular reporting to the Consultants e.g. service levels, response times, turnaround times, resourcing and staffing, implementation updates, etc.
- Collaborate with HR regarding staffing decisions such as resource planning, recruitment, termination and performance management.
- Ensure the effective and efficient functioning of the office operations by coordinating equipment, maintenance, security and space-related issues.
- Responsible for ensuring health and safety measures are in place and monitored for the office.
- Review and authorize invoices related to the office operations to ensure compliance with Company purchasing guidelines.
- Maintain professionalism and strict confidentiality with all materials and exercise discretion when interfacing with clients, third parties and colleagues.
- Contribute to the team effort and success of the business by completing other tasks or projects as assigned.

REQUIRED SKILLS & EXPERIENCE
- Experience and Knowledge with Multi-Employer Trusts
- Pension and/or Benefit Administration knowledge (or both)
- 3-5 years experience managing a team.
- Basic knowledge or experience in accounting is an asset
- Ability to maintain professionalism and tact while working in a dynamic team environment.
- Experience with pension plans, health benefit plans, or in the life insurance or financial services industry would be an asset.
- Excellent customer service skills, including an initiative to provide comprehensive service and information in response to inquiries.
- Good organizational skills and ability to prioritize tasks, including the ability to meet company service standards.
- Well-developed analytical, decision-making, and problem-solving skills.
- Excellent written and interpersonal communication skills and ability to work independently as well as part of a team.
- Ability to perform multiple tasks simultaneously (i.e., communicating with callers while retrieving information from systems and summarizing inquiries for call log).
- Successful completion of criminal record check is required.

At Ellement, we believe in investing in our business and operating it as effectively as we can. One of the best ways we know is by hiring great people. We also know that by investing in our employees and encouraging ongoing education, upgrading, and training, we’re building an environment where staff feel supported, involved, and engaged. We offer a challenging, team-oriented work environment, competitive compensation, and benefits package, and ongoing support for your professional and personal growth.

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