Transformation Delivery Associate

6 months ago

Toronto, Canada Manulife Full time

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

**Working Arrangement**

Hybrid

As a Transformation Lead, you will be providing ongoing representation of our Retirement Operations team while consulting on Product-led North American Value Streams. This is a key role within the Transformation Delivery team to drive transformation in alignment with our target operating model for Operations.

The Transformation Lead is an integral contributor to the ongoing development and creation of innovative products as well as continued improvement of our existing offerings. In this role, you will advocate for Operations efficiencies and automation as well as influence product decisions to ensure outcomes align with our Operations transformation objectives. You will assist in the identification and mitigation of business risks and impacts and support the marketing, training and change management teams’ deliverables to ensure they meet business needs.

**Transformation Lead**

Are you inquisitive? Do you enjoy building strong relationships and love to learn?

Do you enjoy being challenged and working on different initiatives simultaneously?

Do you possess a strong knowledge of Manulife/John Hancock Retirement Operations?

**Working Arrangement**

Hybrid

**This role may be for you.**

As a Transformation Lead, you will be providing ongoing representation of our Retirement Operations team while consulting on Product-led North American Value Streams. This is a key role within the Transformation Delivery team to drive transformation in alignment with our target operating model for Operations.

The Transformation Lead is an integral contributor to the ongoing development and creation of innovative products as well as continued improvement of our existing offerings. In this role, you will advocate for Operations efficiencies and automation as well as influence product decisions to ensure outcomes align with our Operations transformation objectives. You will assist in the identification and mitigation of business risks and impacts and support the marketing, training and change management teams’ deliverables to ensure they meet business needs.

**What motivates you?**

You obsess about customers, listen, act and engage for their benefit (both internal and external customers)

You think big, with curiosity and openness to new ways of doing things

You enjoy getting it done together and thrive in teams

You take ownership, enable business outcomes and focus on what matters

You do what is right, can advocate for Operations and support a case for change

You share your humanity, and are a key part of building our diverse and inclusive work environment

**We are looking for someone with**:

- 5+ years’ experience working in the North American financial industry
- Experience and strong knowledge of Canadian (preferred) or US Retirement Operations
- Experience with Manulife recordkeeping systems is an asset
- Experience working with internal stakeholders
- Knowledge of/exposure to agile project management is advantageous
- Experience in managing timelines and stakeholders effectively
- Confidence who is a self-starter and results focused
- Superior analytical and organizational skills
- The ability to collaborate with others, solve problems creatively and demonstrate high integrity while making appropriate judgment calls
- E xcellent speaking and writing skills to convey key messages in a succinct manner
- The ability to maneuver complex information and distil into key meaningful insights and high impact slides to tell a story (strong PowerPoint skills is an asset)
- Capabilities to negotiate, influence and persuade without authority
- Superior relationship building skills
- The ability to multitask in a fast-paced environment
- High motivation, possessing an eagerness to learn
- A natural curiosity and drive to understand and learn in areas they’re unfamiliar with.

**On the job you will**:

- Contribute as the Transformation Lead on Canadian Retirement Value streams to support Operations in the development of product enhancements
- Act as representative for all areas of Operations (Contact Centre, Member processing, Sponsor processing, Payroll services and Sponsor services)
- With support from Operations Subject Matter Experts, actively interact and provide insights to value streams and team members
- Support data-driven decisions by providing input on the right insights from the business
- Work in and across cross-functional teams, to improve and execute business processes that serve

  • Director of Transformation and Delivery

    2 weeks ago

    Old Toronto, Canada ExecThread Full time

    Director of Transformation and DeliveryThe ExecThread is seeking a seasoned leader to spearhead the transformation of its Global Fixed Income division. As Director of Transformation and Delivery, you will be responsible for redefining the target operating model and accelerating the development of business capabilities.This role demands a visionary leader who...

  • Transformational Delivery Expert

    2 weeks ago

    Toronto, Ontario, Canada BenchSci Full time

    We are seeking a highly skilled Transformational Delivery Expert to join our Delivery team. As a key member of our organization, you will play a pivotal role in driving the successful delivery of strategic initiatives and transforming our generative AI platform into a game-changer for our customers.About the RoleThe Transformational Delivery Expert will be...

  • Delivery Representative

    4 weeks ago

    Toronto, Canada Truck 4 Delivery Full time

    **Overview** **92 Havenbrook Blvd, North York, ON M2J 1B2** **Duties** - Safely operate delivery vehicles to transport products to designated locations. - Load and unload items, ensuring proper handling and securing of goods during transit. - Perform heavy lifting as required, adhering to safety protocols to prevent injury. - Communicate effectively with...

  • Digital Transformation Leader, Data and Delivery

    3 weeks ago

    Old Toronto, Canada TD Full time

    At TD Securities, we are committed to delivering innovative solutions that drive business growth and compliance with global regulatory landscapes.We are seeking an Associate Vice President & Managing Director, Global Fixed Income, Data, Delivery and Integration, to lead our multi-year transformation of the Global Fixed Income business. This role will be...

  • Delivery Project Executive

    6 months ago

    Toronto, Canada IBM Full time

    Introduction At IBM, we know that transformation drives change, and it is in our DNA to continuously transform. Our Business Transformation Consultants help drive large scale change that spans IBM business units and geographies. As a part of this team, you will have the unique opportunity to be a part of driving IBM’s ongoing transformation as a company...

  • Associate Director, Program Delivery

    1 month ago

    Toronto, Canada Greater Toronto Airports Authority Full time

    **Your way forward: Join Canada’s busiest airport as our next Associate Director, Program Delivery** Do you want to help transform Toronto Pearson into the global airport of the future? We’re committed to becoming one of the most advanced, sustainable, and passenger-friendly airports in the world - and we need your help. This is your chance to play an...

  • Associate Director, HR Transformation

    4 months ago

    Toronto, Canada the Ladders Full time

    Are You Ready to Join Us on Our HR Transformation Journey? Are you driven by the challenge of supporting transformative initiatives in HR? Are you ready to support HR transformation programs to support an exceptional employee and client experience? We are seeking an Associate Director of HR Transfor

  • Agile Transformation Director for Product Delivery

    2 weeks ago

    Toronto, Ontario, Canada CPP Investments Full time

    At CPP Investments, we are a professional investment management organization that invests the funds of the Canada Pension Plan (CPP) to help ensure long-term sustainability.We have current assets under management valued in excess of $500 billion and project reaching $3 trillion by 2050. Our global investments include public equity, private equity, real...

  • Transformational Delivery Leader

    3 weeks ago

    Toronto, Ontario, Canada Kainos Full time

    Role OverviewWe are seeking an exceptional Transformational Delivery Leader to drive strategic growth and success in our Digital Services business unit.This is a senior management role that requires a strong track record of delivering complex projects and programmes, with a proven ability to lead and motivate high-performing teams.The successful candidate...

  • Business Transformation Associate

    2 weeks ago

    Toronto, Ontario, Canada Imperial Capital Limited Full time

    Imperial Capital Limited, a Toronto-based mid-market private equity firm with a 30-year history, is seeking a skilled Business Transformation Associate to join its Value Creation team. This exciting opportunity will be based in Toronto and involve collaborating closely with portfolio companies and the investment team.The successful candidate will have 3-5...

  • Delivery Associate

    4 weeks ago

    Greater Toronto Area, Canada FleetOptics Dedicated Full time

    **Title**: Delivery Associate **Reports to**: Dispatch **Territory**:Greater Toronto Area, ON **Status**:Indefinite / Fixed Term **Department**: Operations **PURPOSE**:The Delivery Associate is tasked with delivering packages efficiently and on-time throughout the Municipalities listed in Schedule A of this agreement. The Delivery Associate can lift up...

  • Agile Delivery Director

    5 days ago

    Toronto, Ontario, Canada Royal Bank of Canada> Full time

    Job OverviewRoyal Bank of Canada is seeking an experienced Agile Delivery Director to lead the transformation of our technology delivery processes. As a key member of our team, you will oversee the delivery of Home Equity Financing programs and partner with stakeholders to implement engineering best practices.

  • Senior Digital Transformation Manager

    3 weeks ago

    Toronto, Ontario, Canada Rubicon Path Full time

    Job SummaryWe are seeking a highly skilled Senior Digital Transformation Manager to join our team at Rubicon Path. This is an exciting opportunity to lead the delivery of complex digital transformation projects, working closely with cross-functional teams and stakeholders.About the Role:Lead the development and implementation of large-scale digital...

  • Director of Transformation

    6 months ago

    Toronto, Canada Mace Full time

    At Mace, our purpose is to redefine the boundaries of ambition. We believe in creating places that are responsible, bringing transformative impact to our people, communities and societies across the globe. To learn more about our purpose, culture, and priorities, visit our strategy site. Within our Consult business we harness our unique combination of...

  • Transformational Senior Delivery Manager

    3 weeks ago

    Toronto, Ontario, Canada Scotiabank Full time

    Job Overview:We are seeking an experienced Transformational Senior Delivery Manager to join our team at Scotiabank.About the RoleThis is a hybrid role, which means you will have the flexibility to work from home and occasionally from our office. As a Transformational Senior Delivery Manager, you will be responsible for leading cross-functional teams and...

  • Transformation Office Lead

    7 months ago

    Toronto, Canada Porter Airlines Inc. Full time

    Job Summary: Porter is embarking on a large scale IT modernisation road and this role will help us establish a Transformation Management Office (TMO) that will operate in partnership with our Corporate Project Management Office (PMO). Duties & Responsibilities: - Provide thought leadership in technology/digital transformation to elevate organizational...

  • Agile Transformation Specialist

    3 weeks ago

    Toronto, Ontario, Canada Maarut Inc Full time

    Agile Transformation SpecialistAbout the RoleWe are seeking a skilled Agile Transformation Specialist to join our team at Maarut Inc. As a key member of our Agile coaching team, you will play a crucial role in helping our organization transition to a more agile and responsive culture.Key ResponsibilitiesProvide subject matter expertise and guidance on Agile...

  • Avp Finance, Transformation

    6 months ago

    Toronto, Canada TD Bank Full time

    **AVP Finance, Transformation**: - 432072BR **Job Category - Primary** - Finance / Accounting **Work Location** - TD Centre - TD Tower - 66 Wellington Street West **Employment Type** - Regular **City** - Toronto **Time Type** - Full Time **Province/State** - Ontario **Hours** - 37.5 **Workplace Model** - Hybrid **Pay Details** **Department...

  • Associate Director, Digital Transformation

    5 months ago

    Toronto, Canada Cardinal Path Full time

    **Company Description** Merkle | Cardinal Path empowers brands to harness their data and activate against it in pursuit of their business goals. Our passionate experts act as an extension of our clients’ teams, leveraging their deep knowledge to help brands maximize media and technology on the path toward digital transformation. The Associate Director is...

  • Directs Store Delivery Associate

    5 months ago

    Toronto, Canada Walmart Canada Full time

    **Position Summary... **:Working as a Directs Store Delivery Associate at Walmart Canada is a great way to develop your skills in the retail industry. A Directs Store Delivery Associate coordinates and efficiently processes direct and local merchandise for delivery to the salesfloor in order to ensure a positive shopping experience to drive customer loyalty....