Event Services Manager

3 weeks ago

Toronto, Canada Gladstone House Full time

A collection of heritage-driven, neighborhood-centric hotels

Archive began with a mission: Revitalize architectural landmarks as vibrant places that anchor and contribute to the community. We reimagine historic buildings deeply rooted in their location and welcome travelers and locals alike to share memorable experiences.

Our brand of history isn’t stuck in the past. It’s what we’re living right now—the people and places we encounter, the connections we make, and the experiences we seek. We’re here to create space for it all.

We strive to bring the same level of quality, commitment, and dedication we give to our properties to the Archive Team.

Position: Senior Manager, Food & Beverage

JOB OVERVIEW: To assist in the overall efficient operation of the Sales & Events Team. Responsible for the efficient and professional coordination of any assigned corporate or social events.

ESSENTIAL JOB FUNCTIONS:

- Create and execute banquet event orders to include detailed information as it relates to the agenda, menu items, floor plan, billing and any additional key criteria needed for the successful execution of the event.
- Coordinate and plan group's food and beverage, including assistance with menu and wine selection; facilitate introductions related to AV, decor, entertainment, preferred vendors or third party services.
- Communicate with sales, front office and reservations in order to coordinate and monitor guest room blocks and special reservation needs.
- Establish rapport with and entertain meeting planners during the detailing process.
- Conduct site inspections throughout property.
- Assist sales team in promoting hotel, developing leads and securing repeat business.
- Review all invoices in a timely matter and ensure accuracy; compile any cancellation/attrition charges for the group. Update accordingly in CRM.
- Follow up with planner/client following the event to thank and request feedback; communicate to respective hotel departments.
- Plan and conduct pre
- and post-convention meetings with clients and respective departments, as needed.
- Communicate effectively and concisely with clients and with internal departments.

SKILLS AND ABILITIES:

- Organized, able to multi-task and perform in a high paced environment, with competing priorities.
- Ideally has a minimum of 2 years working within a hotel sales & catering team
- Must have excellent verbal and written communication skills.
- Proficient in Microsoft Office; knowledge of Tripleseat and Allseated an asset
- Team spirit, can-do attitude
- Creative and solutions oriented
- Works effectively with internal and external guests.
- Presents a professional appearance and manner
- Strong oral and written communications, with attention to detail.

CAREER PROGRESSION:
About The Broadview Hotel:
Featured in Michelins’ Toronto Hotel Guide, The Broadview Hotel is an iconic gateway to the city’s most captivating neighbourhood. It is a historic east-end neighbourhood landmark with a wonderfully colourful past. Originally built in 1891, it has now been meticulously restored and reimagined as a 58-room boutique hotel and charismatic gathering spot.

About Gladstone House:
Since 1889, Gladstone Hotel has been a pillar of the West Queen West community offering a space that promotes creativity and collaboration while fostering inclusivity. Over the past several years, the Gladstone Hotel has evolved in many ways but has continued to be recognized and valued as a very social and interactive gathering place, most recently being featured in Michelins’ Toronto Hotel Guide.

About Postmark Hotel:
Archive's newest addition to our hotel collection is The Postmark Hotel. Dating back to 1914, the Postmark has always been a place for connection. Once a historical post office and community hub on Newmarket’s charming Main Street and now the highly anticipated Postmark Hotel, we operate with an emphasis on community, art, and gathering. Our thoughtfully designed space has room for you to meet, dine and drink, as well as space to host your most important get-togethers, from group dinners to business meetings and retreats.

What We Offer:
A fun and fast-paced environment; casual and flexible work environment. We are committed to delivering exceptional service and making every guest experience a memorable one. Competitive salary, incentive & benefits.

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Paid time off
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Night shift
- Weekend availability

Ability to commute/relocate:

- Toronto, ON: reliably commute or plan to relocate before starting work (required)

Work Location: One location

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