Manager, Event Services

2 weeks ago


Toronto, Ontario, Canada MaRS Discovery District Full time

Health and dental coverage:


Highly competitive package for individuals and their family members, as well as access to the confidential Employee and Family Assistance Program.


Time off to recharge:

Starting vacation entitlement of three weeks in addition to a week-long holiday office closure and personal days.

Transit accessibility:

Indoor bike parking and showers along with direct access to Queens Park subway station.

Cutting-edge building:

Architecturally-inspiring, amenity-rich building housing some of the world's most progressive minds.

World-class events:

Access to hundreds of annual conferences, lectures and networking showcases.

MaRS Social Committee:

Year-round team-building outings as part of our social, health and wellness program.

About MaRS:


MaRS supports promising high-growth companies to scale their businesses globally, while tackling key societal challenges in areas such as Health, Cleantech, Finance, Transportation, AI, and others.

In addition to helping start-ups launch, grow and scale, the MaRS community is dedicated to cross-disciplinary collaboration, commercialization of discoveries, and driving ideas to impact.

We want you to be as successful throughout our recruitment process as possible.

Please get in touch with us if there's anything we can do to make your experience more accessible and inclusive, including accommodations for differing (dis)abilities.


About MaRS Innovation Hubs:


As the operators behind Canada's leading innovation hub campus, the MaRS Innovation Hubs business is foundational to supporting the overall MaRS mission of helping innovators create a better world.

Through developing, curating, operating and programming world-class properties, our work brings together active communities that converge sectors and disciplines to propel Toronto and Canada's innovation economy.

The Innovation Hubs business offers a dynamic, multi-faceted work environment with over 1.5 million square feet of purpose-built real estate under active management that includes a unique mix of offices, labs and research facilities, event spaces and retail space, with a tenant roster that includes start-ups, global tech companies, internationally recognized research institutions, capital providers and non-profit organizations.


About the role:


MaRS hosts leading edge events and conferences aligned with the MaRS mission of being a hub of innovation, technology and entrepreneurship in Canada.

The MaRS Collaboration Centre is comprised of 20,000 square feet of flexible state-of-the-art event space in the heart of Toronto and welcomes 100,000+ guests annually.

The Nexus at MaRS Waterfront added a new venue to the events portfolio.


The Manager, Event Services is responsible for the management and delivery of all events including event set-up/strike down logistics, catering, rentals, third party staffing and labour, facilitate site visits in the MaRS Collaboration Centre, the MaRS Centre common areas and tenant amenities, MaRS Waterfront as well as any other spaces outside of the MaRS Centre.


Key Responsibilities**:

Event Planning & Logistics

  • Manage event clients delivering the best service the moment after the event venue agreement is signed to postevent followup.
  • Act as the central point of contact for the MaRS Innovation Hubs team and its clients to ensure venue setups and required labour resources are in place based on the event pipeline.
  • Prepare briefing communications for onsite teams to ensure venue spaces, furnishings, fixtures, and equipment match floor plans and contracts.
  • Manage inventory of eventrelated furniture, equipment, and resources; oversee inbound and outbound eventrelated deliveries.
  • Manage vendor relationships with caterers, event furniture rental companies, staffing agencies, etc.
  • Ensure that all event staff schedule reflects the event bookings and needs of the business, including porterage, food and beverage service, cleaning, waste management, and security.
  • Liaise between the client and the staffing, catering, and rental providers to ensure required scheduling, access, and arrival times are in order before and after each event.
  • Communicate onsite policies, procedures, and protocols to clients and vendors regarding venue access, loading dock access, wayfinding signage, accessibility, parking, etc.
  • Support the venue's general maintenance ensuring the property is in good working order and placing work orders as required working with the Senior Director on managing any major work required.
  • Assist with site visits and venue tours for existing and prospective clients when required.

Event Execution

  • Manage execution and delivery of events ensuring venue spaces are ready, including but not limited to inroom furniture and fixtures; work closely with the AV team to ensure audiovisual equipment for operation.
  • Works closely with the Manager, Event Sales to discuss the event assignments based on the te

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