Assistant General Manager

1 week ago

Victoria, Canada Virtuous Pie Full time

**WHO WE ARE**

At Virtuous Pie our mission is to change the way people eat and mobilize positive change in the world - one slice (or scoop) at a time. We are an elevated fast-casual restaurant with a focus on great taste, innovation, and surprise that extends from our products to customer service, to the design of our space.

Virtuous Pie is proud to offer a delicious range of plant-based meals that taste great, while supporting a healthy planet, and lifestyle. Our pizzas are made to satisfy everyone from meat eaters to vegans to flexitarians or anyone looking for an addicting and new dining experience. We’re a team of passionate individuals who are as committed to delivering exceptional experiences and positive change in our communities

**WHAT WE BRING TO THE TABLE**
- Starting wage of $21.00 p/h (or based on experience)
- Equal tip-out (approx. $4.00 p/h)
- Food and drink benefits
- Opportunity for growth within the organization
- Extended benefits after 3 months
- FSEAP- Family Services Employee Assistance Program
- Access to counseling services free of charge for yourself + immediate family including; personal/crisis counseling, work/life services, referrals for long term treatment, and much more.

**WHAT MAKES US DIFFERENT**
- We are a growth focused organization, and we support our team in reaching their goals, whether they be personal or professional. When our team succeeds, we succeed, which is why we offer career counseling, personal development planning, mental health services and much more entirely free of charge
- Virtuous Pie is dedicated to providing a safe and inclusive environment for all. We don’t discriminate based on ethnicity, gender, sexual orientation or ability, and we strive to create a community of like-minded individuals in both our team and clientele.
- We are a tight-knit community, with a major focus on cultivating an unmatched company culture in which team members feel heard and connected.
- We take the definition of team work to the next level and operate on an equally split tip pool for all partners.

**THE OPPORTUNITY**

**Restaurant Operations**:

- Lead restaurant operations while on shift.
- Work closely with GM and Kitchen Manager/Head Chef to ensure high quality of food and beverages - from prep to execution, to guest experience.
- Attend weekly meetings with management team.
- Control inventory, ordering, and labor cost systems.
- Assist with beverage program, including alcoholic and non-alcoholic beverages.
- Assist in training new hires and coaching existing team members with Virtuous Pie’s best practices.
- Ability to anticipate and resolve problems that arise on shift.
- Sourcing of alcoholic drinks, and relationship building with drink vendors.

**Administrative Operations**:

- Assisting the GM to ensure all financial, personnel, and payroll related administrative duties are completed accurately, on time and in accordance with company policies and procedures.
- Oversee a comprehensive health and safety plan and training program.
- Collaborate to execute marketing and sales promotions at the restaurant level.

**Partner and Guest Experience**:

- Responsible for assisting the General Manager with HR/hiring; training, scheduling, payroll, operations, monitoring, coaching, and reviewing of partners.
- Train FOH partners to maintain a strong work culture and brand identity as well as uphold standards of guest care.
- Resolve customer issues and ensure high-quality guest experiences.

**WHAT WERE LOOKING FOR**
- 1+ years’ experience as a leader in the restaurant industry.
- Ability to work in a fast-paced and inter-functional team environment.
- Comfortable being on your feet for 8-hour shifts and using ladders and step stools.
- Capacity to prioritize job duties to maintain a smooth and efficient workflow.
- A high standard of professionalism and attention to detail.
- Demonstrated experience in leading operations and related administrative work.
- An ability to identify areas of improvement and provide coaching where necessary.
- Experience in scheduling a team.

**Job Types**: Full-time, Permanent

Pay: $21.00-$25.00 per hour

Additional pay:

- Overtime pay
- Tips

**Benefits**:

- Dental care
- Disability insurance
- Discounted or free food
- Extended health care
- Life insurance
- Paid time off
- Vision care
- Wellness program

Schedule:

- 8 hour shift

Work Location: In person

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