Food Runner

4 months ago

Halifax, Canada The Lion's Head Tavern Full time

**Server Assistant Job Description**

The Server Assistant is responsible for the overall dining experience of each guest along with assisting the serving and bartending team. The Server Assistant plays a key role in the functionality of the restaurant. They ensure the restaurant is fully prepared before and during service so everything runs smoothly. It’s important to remember to stay ahead of the duties so that you can be relaxed and make it look effortless. Be yourself, have fun and create a memorable and lasting impression whereby every one of our guests can’t wait to come back. Your passion for the guest experience is the cornerstone of our success.

**Role of the Server Assistant**
- Possess expert knowledge of restaurant layout and ability to move throughout building with refined sense of urgency
- Assist in expedition of food and beverages
- Maintain proficiency in menu knowledge including allergens and sensitive ingredients
- Assists bartenders with preparation and stock
- Swiftly clear and reset dining room and bar while providing an enjoyable dining space for the guest without any intrusion
- Support team in set up and execution of service
- Possess a sincere attitude to be of service to others with a desire to succeed

**Duties & Responsibilities**
- Knowledge of The LIONS HEAD TAVERN including all products, menu’s and promotions
- Knowledge of property including property information, amenities, hours of operation and parking availability
- Delivery of food & beverage to tables in the dining room
- On-going cleanliness of overall dining room and bar - table resets, floors, and chairs
- Handling guest concerns with and without the support of the management team
- Providing the highest quality of service at all times in all guest interactions
- Clearing, setting, polishing and cleaning tables, glassware & utensils
- Preparation and cleanliness of dining room & service stands before, after & during each service
- Maintenance of cleaning duty schedule and daily maintenance of direct work spaces
- Food expedition and proper expo etiquette. Thorough communication of guest notes, allergies or preferences on each dish
- Proper adherence to all cash handling procedures as outlined in company policies
- Correct use of POS system, adhering to all company standards and policies
- Prepare necessary items to seamlessly serve our guests including but not limited to polishing glassware and silverware, restocking bar and side stations, preparing water and assisting fellow team members
- Ensure food is presented with exceptional level of detail prior to delivering to guests
- Perform opening and closing procedures including any assigned side work

**Competencies**
- Collaborative in a team environment, focused on success of the team not individual
- Maintain a sense of urgency and momentum
- Ability to stay calm under pressure
- Works harmoniously and professionally with co-workers and management.

**Job Requirements**
- Ability to prioritize and stay organized in a high-paced environment
- Professional, poised and polished self-image
- Must meet minimum provincial age for serving alcohol
- Minimum of 1 year related experience an asset
- CPR and First Aid training an asset
- Fluency in English both written and verbal
- Understanding of current WHIMIS protocols
- Ability to work flexible hours including mornings, days, evenings, nights, weekends and holidays
- Must be able to carry and lift items weighing 30lbs, must be able to stoop and bend
- Must be able to stand and move for extended periods of time to continuously perform essential job functions
- Current and valid Serve Right certification

**Job Types**: Full-time, Part-time
Part-time hours: 20-35 per week

**Salary**: From $15.00 per hour

Schedule:

- Day shift
- Monday to Friday
- Night shift
- Weekends as needed

Supplemental pay types:

- Tips

Work Location: In person

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