Dispatcher - Administrative Support Iii

2 weeks ago

Grande Prairie, Canada DynaLIFE Full time

**Major Functions and Responsibilities**
- Coordinate customer service requests, provide logistics for couriers to follow on their routes and coordinate pick up and delivery times
- Establish and maintain positive client relations through a professional manner and high quality of services performed
- Alerts supervisor of circumstances that might impact the laboratory’s reputation, such as client concerns or comments
- Completes and submits all administrative forms in a timely fashion
- Maintain route schedules and makes recommendations to department leadership to effectively manage stops
- Ensures all staff have the necessary equipment in good working order to execute their daily responsibilities
- Maintains company vehicles to keep them in a safe, reliable and presentable condition, performs vehicle accident support and ensures company vehicle safety checks are completed
- Keeps accurate vehicle maintenance and repair records
- Troubleshoots and problems solves as required
- Specimen sorting and re-packaging
- Pick-up and delivery Items can include, but are not limited, to laboratory specimens, blood products, mail, biomedical waste, lab supplies (stock), empty transport containers, mail, cash bags, supplies and other items as required, according to established route schedule

**Required Skills**:

- Ability to work independently and as part of a team
- Above average organizational, interpersonal, and judgement and decision-making skills are required
- Driving skills must be above average

Required Experience
- Previous courier driving experience is an asset
- Dispatch experience is an asset

**Minimum Qualifications**
- High school diploma is required
- Must have a valid driver’s license and satisfactory drivers abstract
- A good understanding of client needs and our contractual agreement/responsibilities
- Must be knowledgeable in the safe transport of medical specimens, dangerous goods and bio-medical waste
- Above average knowledge and understanding of automobile operation and service requirements

**Other Information**
- Applicant(s) hired into this position will be required to provide a 5-year Driver’s Abstract as a condition of employment
- As workload demands and operational requirements shift, the location, dates and/or hours of work may be changed
- All persons newly hired to _Dyna_**_LIFE_** must show their confirmation of SIN letter/SIN card and government issued photo ID to Human Resources prior to commencing work
- All persons hired to _Dyna_**_LIFE_**_ _must be authorized to work in Canada for any employer
- Individuals hired into all positions must provide verification of their highest level of education
- A security clearance will be required for employees newly hired to _Dyna_**_LIFE_**:

- A security clearance with vulnerable sector completed may be required for employees newly hired to _Dyna_**_LIFE_

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