Service Manager

6 months ago

Brockville, Canada Family & Children's Services of Lanark, Leeds & Grenville Full time

**This position will be assigned to one of our office locations but travel to all sites/office locations (Brockville, Smiths Falls, Perth & Carleton Place) will be required.**

The Service Manager is responsible for delivering service that is equity-based, promoting diversity and inclusivity, to achieve positive and equitable outcomes for children, youth and families in Lanark, Leeds and Grenville.

The Service Manager guides and manages the delivery of child protection services in alignment with the FCSLLG’s vision, mission, values and overall strategic objectives. The Service Manager reports to the Director of Services and serves as a leader for FCSLLG.

**Background/Education/Experience**
- **Education: Master of Social Work**:

- Minimum 5 years experience in Child Welfare
- Satisfactory Police Records Check
- Valid Driver’s License and access to a reliable motor vehicle with business class liability insurance

**Functional Duties**
- Understand and ensure compliance with the corporation policies, procedures, programs, practices, guidelines, and work routines
- Be aware of roles and responsibilities under the Ontario Occupational Health and Safety Act, Regulations, and the corporation’s health and safety policies and leads and performs duties in a manner that ensures safety at all times
- Develop, implement, measure, evaluate procedures, programs, practices, guidelines, work routines
- Implement, monitor, and evaluate an annual service and financial plan in alignment with the corporation’s strategic direction
- Implement, monitor, and evaluate performance and financial indicators and adjust actions accordingly
- Identify, monitor, report on, and develop plans to mitigate risk
- Hire, orient, supervise, develop, evaluate, and terminate assigned team members
- Provide clinical supervision to team members and provide coverage to other teams as required
- Select and oversee external consultants, specialists, and other outside resources
- Participate and/or provide leadership to team meetings, staff meetings, training sessions
- Act as a liaison with community and provincial organizations as required
- Facilitate the integration of theoretical knowledge and research into practice, support the development of clinical knowledge and skill, and adjust nature and style of supervision in light of individual’s strengths and needs, workload pressures and demands
- Partner to build a caring, committed and inclusive workplace
- Create a culture of engagement, knowledge sharing and collaboration that incorporates diverse views
- Support the organizational goals and objectives related to Equity, Diversity, and Inclusivity
- Meet or exceed accountabilities and achieve continuous quality improvement and excellence in all activities
- Undertake all other assigned duties as required

**Skills and Attributes**
- Knowledge, experience, and understanding of the culture, history and current oppressions experienced by marginalized groups
- Knowledge of First Nations, Inuit and Métis history, people and communities and a demonstrated ability to engage with the communities
- Strong understanding of First Nations, Inuit and Métis culture, heritage and traditions, and a commitment to developing the highest quality culturally appropriate service possible for the First Nations, Inuit and Métis families that we serve - understands own power and social location and impact of this
- Understanding of the CYFSA, Signs of Safety, Anti-Oppressive Practice and Strength-Based approach
- In-depth knowledge of child protection, including Child, Youth and Family Services Act, Ministry standards and directives and all related legislation relevant to the scope of the assigned functional requirement for this position
- Strong understanding and alignment of behaviours in support of the corporation’s mission, vision, core values, and beliefs
- Knowledge and demonstrated ability to model and lead compliance with policy, procedures, programs, practices, guidelines, and work routines
- Demonstration of leadership skills in managing the changes and challenges inherent in the work and fostering an environment of learning and development
- Strong ability to collaborate and maintain positive partnerships with all relevant key stakeholders aimed at building strong, sustainable relationships and supporting constructive and creating problem resolution
- Demonstrate strong written and oral communication skills
- Computer aptitude and proficiency
- Demonstrated analytical analysis skills, with attention to fine detail
- Demonstrated organizational and time management skills with the ability to meet tight deadlines
- Ability to manage system changes and work independently with a high level of initiative and self-direction
- Demonstrated ability to maintain a high standard of privacy and confidentiality in the performance of duties
- Understanding of a broad corporate planning framework as a foundation for annual planning, budgeting and program activ

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