Customer Success Advisor

1 month ago

SaintHubert, Canada Techo-Bloc Full time

Company Description

At Techo-Bloc, we aren’t just paving patios - we’re paving the way for great careers Founded on a culture of innovation, we manufacture landscaping products focused on design, durability and flair. Our growing team is seeking passionate people, ready to make an impact. Intrigued? Come grow with us.

**Why work for us**

We love to brag. Techo Bloc offers its valued employees a competitive salary and a comprehensive benefits package. Here are a few of our perks:

- Leaders who are invested in your success;
- Have a dynamic job and evolving career path;
- Develop your skills and grow;
- Inhouse Leadership development and personalized coaching program;
- Free access to a virtual family doctor through virtual care;
- RRSP with employer contribution;
- Barbecues and Christmas parties;
- Generous bonus program;
- Considerable referral bonuses;
- Employee discounts on Techo-Bloc’s products;
- Employee Assistance Program (EAP available 24/7);
- English and French language courses available (if it’s a work requirement);

**Job Description**:
We are seeking a dynamic and results oriented new player who will strive to meet our customer needs to make every client feel valued. You will manage our customer order inquiries from our distribution centers alongside a team of dedicated and professional bilingual Specialists.

Here is a snapshot of your day-to-day:

- Analyze customers orders and accounts to propose the optimal solution to make them save time and money;
- Manage inventory transactions and logistic requests utilizing various software systems and tools;
- Respond to inquiries from our customers and our sales team on product availability and recommend alternatives and solutions based on their needs;
- Follow up with our customers on past due orders that have not been picked up;
- Work with the sales and marketing team, to coordinate product pick-up and delivery dates to our customers.

**Qualifications**:

- College degree or combination of education and equivalent experience;
- Excellent problem-solving skills, positive attitude, customer focus, and attention to detail;
- Strong knowledge of various software systems and tools for inventory transactions and logistics (i.e., Microsoft Dynamics AX), an asset;
- Ability to multi-task, coordinate, prioritize and follow up in a timely manner;
- Fluency in Microsoft Office Excel and Word;
- Self-motivated with the ability to learn quickly;
- Excellent bilingualism (French and English), both oral and written (English is required to service our customers and suppliers based in the United States and outside Quebec).

Additional Information
- We thank all applicants for their interest; however, only successful applicants will be contacted._
- The use of the masculine gender has been adopted for ease of reading and is not intended to be discriminatory._

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