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Customer Service Representative

4 months ago

SaintHubert, Canada Roch Logistics Full time

At Roch Logistics, we do more than just move goods, We surpass competitors with our attentive service, our competitive pricing and our industry knowledge of transportation logistics.. Since 1978, we’ve been acing cross-border transport, innovating and standing strong no matter what - be it snow, rain, or blizzards

Your Mission: You’re the phone superhero, the negotiation ninja, ready to revolutionize customer experience in the transport world. As a Customer Loyalty and Sales Advisor, you’ll be the voice of Roch Logistics, playing a key role in customer retention and growth.

What We Offer:

  • Competitive Salary: $39,000 to start, with potential to hit $65,000 if sales targets are met, and up to $85,000 for top-notch sales wizards.
  • Career Growth: Opportunities for personal growth and development within our tight-knit family.
  • Exciting Environment: Work where your voice matters and every day brings a new adventure.


Your Challenges:

  • Proactive Follow-Up: Reactivate dormant client accounts and maintain relationships with prospects.
  • Strategic Communication: Master phone calls and emails to deliver tailor-made solutions.
  • Management and Reporting: Craft detailed reports on prospects and keep the sales vibe thriving.
  • Sales Goals: Aim high Exceed targets and contribute to Roch Logistics’ expansion.

Ready to Hop On Board? Send us your resume and get ready to change the game in the transport and logistics world. Roch Logistics, where every package has a story and every call makes a difference. Can’t wait to meet you


Ideal Candidate:

  • Bilingual English/French:  Most of our calls are in English with North American clients.
  • Relationships and Communication:  You have a natural flair for communication and building connections.
  • Multitasking & Dynamic:  You easily juggle various tasks in a fast-paced environment.
  • Geographical Knowledge:  You know your way around a map - where Chicago and Montreal are, for starters.
  • Tech Savvy:  Comfortable with Microsoft Office and able to communicate clearly via email and phone.