Studio Manager

7 months ago

Vancouver, Canada Orangetheory Fitness 10150 Full time

Do you have a passion for changing lives and managing a team? For being in charge of the big picture as well as tiny details? Look no further - this could be the role for you

We’re looking for someone who is driven as well as approachable. Who is task-oriented and willing to be held accountable. Who will look at everyone who enters the studio — members, employees, vendors, visitors — call them by name, and make time for them. Who can motivate a sales team. Who listens. Who likes to stay fit and have fun.

Orangetheory is more than a fitness studio - we are a community. When members walk through our doors, they feel like they’re coming home.

**Here is more of what we're looking for**:

- Experience leading a team to meet and exceed sales goals and other KPIs
- Eagerness to train, mentor, and manage your team on sales, marketing, and prospecting
- Execution of marketing, social media, and outreach strategies to drive membership sales
- Confidence to perform on a guaranteed salary along with an incentive-based bonus
- Excellent verbal and written communication skills
- Enthusiastic, energetic, personable, and friendly disposition
- Passion for health and wellness
- Dedicated team player
- Willing and able to work nights, weekends, and holidays when needed

If you want to take on what could be the most challenging, motivating, inspiring, and rewarding career move you could ever make, we want to hear from YOU

**Job Overview**:
The Studio Manager leads the studio in all aspects of membership acquisition, retention, employee development, and achieving sales quotas. The Studio Manager will be responsible for the hiring, onboarding, and supervising of team members; planning, and assigning daily, weekly, and monthly goals, providing excellent customer service and directing work tasks. The Studio Manager will manage all aspects of the employee life cycle with continuous coaching, annual performance reviews plus rewarding and recognizing high performers.

**Responsibilities**:

- Oversee the daily sales, performance, utilization, and operational needs of the studios
- Meet and exceed the key performance indicators (KPI) in areas of sales, revenue, membership, lead generation and attrition
- Generate sales leads through various operational initiatives and outreach tools
- Develop sales performance action plan based on membership targets
- Provide valid, timely & accurate daily reports of studios performance
- Hire, train, and develop studio to perform at high level and achieve key performance indicators
- Lead daily, weekly, and monthly meetings and trainings with staff to ensure organizational efficiencies, goal planning, and staff development.
- Collaborate cross-functionally with Head Coach and corporate teams which include Marketing, Human Resources, Payroll, and Business Support Services.
- Maintain the cleanliness, upkeep, and functional efficiency of fitness equipment of the studio facility.
- OTF Brand Ambassador for community engagement, civic networking, and collaborative initiatives. Executes and coordinates company’s marketing and ongoing sales drivers (studio events, outreach, etc.)
- Maintain inventory and tracking of all studio equipment, shipments, janitorial and retail merchandise to include apparel, heart rate monitors, accessories, and other devices
- Studio operations will require work on weekends and holidays
- Build cohesion and engagement through regular participation in classes and events.

**Knowledge, Skills, and Abilities**:

- Demonstrate competitive drive and performance at a high level.
- Ability to prioritize, organize and effectively complete duties and projects.
- Ability to manage difficult or emotional customer and employee situations.
- Ability to lead, train, and develop others
- Motivates and inspires team members to meet highly attainable goals.
- Interpersonal savvy with successful ability to connect with members, community, and public.
- High business acumen with strength in making decisions that add value to the business.
- Excellent written and verbal communication skills.

**Education & Experience**:

- Secondary School diploma or equivalent.
- Bachelor’s degree, preferred.
- 1-2 years of Orangetheory Fitness experience a plus.
- 2+ years of experience in retail or direct sales management/lead generation work settings is preferred.

**Work Conditions**:

- Frequent walking indoors and outdoors.
- Ability to lift 40 lbs.
- Ability to bend, squat, reach, kneel, step, and stand on feet for extended periods of time.
- Routine high levels of noise within work environment.
- Ability to work flexible schedules as needed, including weekends and holidays.

**By joining our Orange team, you will enjoy**:

- Industry-leading compensation plans and benefits
- Career development opportunities
- Complimentary OTF sweat sessions
- A fitness-casual dress-code
- Orangetheory Fitness is committed to being an equal employer and a leader in supporting and valuing the diversity of

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