Administrative Assistant Iii
2 weeks ago
**Classification & Regular Hours**:
Hours per Week: 35
Salary Grade: Level M
**About Western**:
Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social, and cultural growth. We seek excellent students, faculty, and staff to join us in what has become known as the "Western Experience" - an opportunity to contribute to a better world through the development of new knowledge, new abilities, new connections, and new ways to make a difference.
**About Us**:
The University Advancement division plays a leading role in strengthening awareness of and support for the University’s mission and goals by leading alumni relations and fundraising efforts across campus and beyond. All departments within the Division build enduring alumni and public trust through understanding and support for Western University in a coordinated campus-wide effort that results in the engagement and funding needed to make an impact. There are 3 departments within the Division - Departments of Development, Alumni Relations and Advancement Operations
**Responsibilities**:
The Administrative Assistant will provide administrative and logístical assistance, as well as data support and analysis for special event activities within Alumni Relations. The role assists with institutional engagement strategies and initiatives, such as Presidential events, donor events, travel program, award recognition, and special convocation functions. The role will greet and assist customers (visitors, students, faculty, staff, volunteers, and donors) in face to face interactions, by telephone, or by digital communications, serving as the first point of contact for the Department of Alumni Relations as well as at any in person events.
**Qualifications**:
- Education:
- 2 year Community College Diploma in Office Administration
- 3 year Community College Diploma in Business or University Degree is preferred
- Experience:
- 3 years’ administrative and customer service experience, providing support to a number of people
- Experience in an alumni relations environment is preferred
- Knowledge, Skills & Abilities:
- Exceptional organizational skills with an ability to coordinate multiple tasks independently while maintaining accuracy
- Ability to meet deadlines and ensure all details are handled while dealing with multiple interruptions and last minute changes
- Demonstrated understanding and ability to assist, coordinate, and execute event-specific tasks and responsibilities within a team environment
- Ability to take initiative and work collaboratively in a team environment with academic and administrative staff, alumni, students and volunteers
- Excellent verbal and written communication skills and the confidence dealing with all levels of an organization
- Strong customer service skills to handle enquiries and resolve issues in a professional and timely manner
- Ability to establish and build healthy working relations and partnerships with clients, and peers
- Demonstrated ability to work well under pressure and ability to prioritize work
- Intermediate computer skills in Microsoft Office and database management required
- Expertise with web page development and maintenance, InDesign, Photoshop, Luminate and Adobe products
- Proven ability and natural inclination to interact with people in a professional, respectful and diplomatic manner
**Union Statement**:
**Western Values Diversity**:
**Please Note**:
We thank all applicants for their interest; however, only those chosen for an interview will be contacted.
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