Service Desk French

2 weeks ago


Montréal QC, Canada Tata Consultancy Services Full time

About TCS TCS operates on a global scale, with a diverse talent base of more than 600,000 associates representing 153 nationalities across 55 countries. TCS has been recognized as a Global Top Employer by the Top Employers Institute - one of only eight companies worldwide to have achieved this status. Our organizational structure is domain-led and designed to offer businesses a single window into industry-specific solutions. Our agile industry units have embedded capabilities to enable rapid responses that provide a competitive edge to our customers. This, coupled with a unique Global Network Delivery Model™ (GNDM™), is recognized as the current benchmark of excellence in technology deployment. We have made significant investments in digital technology, horizontal, and vertical platforms, allowing us to successfully serve our clients for over 50 years. Skills and Responsibilities: •A service desk analyst is an Information Technology (IT) professional who helps users resolve issues with computer hardware or software. •They respond to user inquiries, assess problems and issues with IT equipment and applications, and help resolve these issues for users. •They also work closely with other IT department personnel to aid in tasks that are outside the scope of their knowledge or expertise. •Service desk analysts need to balance creative and technical problem-solving, customer service, and collaboration to ensure that personnel throughout the organization can access and utilize the software and resources they need for work. Roles and Responsibilities: •Very good troubleshooting knowledge for PC and peripheral Hardware troubleshooting (including print & scanning devices). •Basic networking and Troubleshooting, LAN, WAN, Wireless, VPN, Dial up knowledge. •Escalates unresolved problem/issues/requests to the proper tier 2 and 3 support team. •Exposure to ITIL processes. •Ready to be flexible with shifts. •Co-ordination with multiple stake holders / Third party Vendors for break-fix. •Create the Standard Operating Procedure and update the knowledge database documentation whenever required. •Remotely accessing hardware or software for clients to make changes and fix problems. •Responding to queries via chat, email, or phone. •Should have the capability to do multitasking. •Should have good team skills. •Should be Proactive and ready to take initiatives. Tata Consultancy Services Canada Inc. is committed to meeting the accessibility needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code (OHRC). Should you require accommodations during the recruitment and selection process, please inform Human Resource Thank you for your interest in TCS. Candidates that meet the qualification for this position will be contacted within a 2-week period. We invite you to continue to apply for other opportunities that match your profile.



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