Client Service Manager

3 weeks ago

Waterloo, Canada BFL CANADA Full time

**We offer more than a job, we offer a career**
- We support our employees to shape their career by encouraging continuing education and investing in training and development.
- We put our employees at the center of what we do to allow them to grow personally and professionally, with projects and challenges that are motivating and rewarding.
- We inspire people to do what they are passionate about by believing in integrity, respect and recognition of diversity and community support.
- We are a dynamic team where entrepreneurship, innovation and collaboration are at the core of our values.
- We offer competitive salaries and a multitude of benefits starting day one including generous medical and dental coverage, telemedicine, employee and family assistance program, and retirement and savings programs.
- We recognize the importance of work-life balance with our hybrid work program, wellness allowance, and year-round social activities and events.

**We are looking for a Client Service Manager to join our team in our Waterloo office**

As a Client Service Managere, you will be responsible to provide support to our Producers and service their clients. This position will also provide, where required, exemplary service and products to new and existing clients by building and fostering strong relationships with insurers and other industry service providers.

If you are career-minded and looking for a dynamic work environment with a growth mindset, you will love working among our team

**Your day as a Client Service Manager**
- Manage accounts independently from A to Z.
- Negotiate with insurers and conduct marketing exercises for new and renewal business.
- Prepare proposals for new and renewal business.
- Respond to telephone calls and written inquiries from clients and underwriters.
- Review policy wordings and other documentation for accuracy and completeness.
- Assist in developing marketing and client presentations.
- Monitor and follow up on outstanding client’s receivable.
- Coordinate the client service team to ensure client needs are satisfied
- Other miscellaneous duties and special projects as required.
- College diploma and a minimum of 5+ years of work experience in insurance.
- RIBO licensed.
- Solid understanding of commercial property, liability and auto insurance.
- Strong verbal and written communication skills.
- Excellent knowledge of EPIC is an asset and Microsoft Excel and Word is required.
- Familiar with a paperless environment is an asset.
- Customer focused and sales oriented.
- Ability to work well independently and as part of a team.
- Detail oriented with excellent organizational and time management skills.
- CIP and /or CRM designations are an asset.

**Who we are.**

Founded in 1987 by Barry F. Lorenzetti, BFL CANADA is one of the largest employee-owned and operated Risk Management, Insurance Brokerage, and Employee Benefits consulting services firms in North America. The firm has a team of over 1000 professionals located in 24 offices across the country. Our employees have free rein to demonstrate their creativity, leadership and entrepreneurial skills since we believe in each one of them. BFL CANADA is a founding Partner of Lockton Global LLP, a partnership of independent insurance brokers who provide Risk Management, Insurance and Benefits Consulting services in over 140 countries around the world.

**More about us**

Our BFL Waterloo office is located at 187 King Street South. Easily accessible by public transit, our office is close to a plethora of top-notch restaurants, ideal for enjoyable lunches or drinks after work.

Let’s stay in touch: follow us on LinkedIn to get privileged access to our activities and see our other job opportunities.

Visit our website to learn more about us: bflcanada.ca/

Offers of employment at BFL CANADA are conditional upon satisfactory results of background verifications.

  • Client Service Manager

    1 week ago

    Waterloo, Canada University of Waterloo Full time

    Overview: **Term: 2 years** The Campus Wellness Administration team serves the University of Waterloo community by supporting all units within Campus Wellness (Health Services, Counselling Services and Health Promotion) with effective, efficient, collaborative, and client-focused administrative service. The Client Service Manager, Health Services is...

  • Client Service Manager

    1 week ago

    Waterloo, Canada University of Waterloo Full time

    Overview: **Term: 18 Months** The Campus Wellness Administration team serves the University of Waterloo community by supporting all units within Campus Wellness (Health Services, Counselling Services and Health Promotion) with effective, efficient, collaborative, and client-focused administrative service. The Client Service Manager, Health Services is...

  • Manager Client Service

    1 week ago

    Waterloo, Canada Manulife Full time

    **_Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You’ve come to the right place. We’re looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we’d like to hear from you....

  • Client Manager

    1 week ago

    Waterloo, Canada opentext Full time

    **OPENTEXT - THE INFORMATION COMPANY** As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. The Opportunity: The Open Text Professional Services team is comprised of more than 3000...

  • Client Manager

    1 week ago

    Waterloo, Canada opentext Full time

    **OPENTEXT - THE INFORMATION COMPANY** As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. The Opportunity: The Open Text Professional Services team is comprised of thousands of...

  • Client Service Manager

    2 weeks ago

    Waterloo, Canada BFLC Full time

    **We offer more than a job, we offer a career!** - We support our employees to shape their career by encouraging continuing education and investing in training and development. - We put our employees at the center of what we do to allow them to grow personally and professionally, with projects and challenges that are motivating and rewarding. - We inspire...

  • Client Service Coordinator

    7 days ago

    Waterloo, Canada University of Waterloo Full time

    Overview: **Term: 1 year** The Campus Wellness Administration team serves the University of Waterloo community by supporting all units within Campus Wellness (Health Services, Counselling Services and Health Promotion) with effective, efficient, collaborative, and client-focused administrative service. This role is accountable to the Client Service Manager...

  • Client Service Manager

    2 weeks ago

    Waterloo, Canada BFL Canada Full time

    Job Details Description **We offer more than a job, we offer a career!** - We support our employees to shape their career by encouraging continuing education and investing in training and development. - We put our employees at the center of what we do to allow them to grow personally and professionally, with projects and challenges that are motivating and...

  • Client Services Coordinator

    3 weeks ago

    Waterloo, Canada BDA Full time

    Overview: The Client Services Coordinator (CSC) works closely with Account Managers to find merchandise that fits the expectations and goals of our clients with a focus on adding value services. This includes sourcing products, helping to create product presentations, ensuring we are maximizing profitability through proper quoting, and following the project...

  • Client Service Representative

    1 week ago

    Waterloo, Canada University of Waterloo Full time

    Overview: **Term: 1 Year** The Campus Wellness Administration team serves the University of Waterloo community by supporting all units within Campus Wellness (Health Services, Counselling Services and Health Promotion) with effective, efficient, collaborative, and client-focused administrative service. This role is accountable to the Client Service Manager...

  • Client Service Representative

    1 week ago

    Waterloo, Canada University of Waterloo Full time

    Overview: **Term: 1 Year** The Campus Wellness Administration team serves the University of Waterloo community by supporting all units within Campus Wellness (Health Services, Counselling Services and Health Promotion) with effective, efficient, collaborative, and client-focused administrative service. This role is accountable to the Client Service Manager...

  • Client Services Specialist

    7 days ago

    Waterloo, Ontario, Canada Resulticks Inc. Full time

    Key ResponsibilitiesAs an Account Service Manager, you will be responsible for the following key responsibilities:First 90 Days: Complete the Resulticks employee training program with flying colors. Become a subject matter expert in Resulticks' capabilities and services, with the ability to effectively communicate all offerings to the clients.Gather clients'...

  • Client Service Assistant

    1 week ago

    Waterloo, Canada BFL Canada Full time

    Job Details Description **We offer more than a job, we offer a career!** - We support our employees to shape their career by encouraging continuing education and investing in training and development. - We put our employees at the center of what we do to allow them to grow personally and professionally, with projects and challenges that are motivating and...

  • Client Service Representative

    2 weeks ago

    Waterloo, Canada BFLC Full time

    **We offer more than a job, we offer a career!** - We support our employees to shape their career by encouraging continuing education and investing in training and development. - We put our employees at the center of what we do to allow them to grow personally and professionally, with projects and challenges that are motivating and rewarding. - We inspire...

  • Client Service Representative

    4 weeks ago

    Waterloo, Canada University of Waterloo Full time

    Overview: The Client Support Representative provides a welcoming orientation to all front desk interactions appropriately solving the issue or referring to the right resource. Solving the issue often includes assisting clients with finding appropriate resources from the print collection and/or suggesting appropriate workshops, events or individual advising...

  • Client Service Specialist

    2 weeks ago

    Waterloo, Canada Raymond James Financial, Inc. Full time

    **Client Service Specialist** - 2403458 - At Raymond James, _**_we _**_develop, _**_we _**_collaborate, _**_we _**_decide, _**_we _**_deliver, and _**_we _**_improve together_. Raymond James Ltd. is Canada’s leading independent investment dealers offering high quality investment products and services to Canadians seeking customized solutions to their...

  • Client Services Officer

    2 weeks ago

    Waterloo, Canada BMO Financial Group Full time

    20 Erb Street West Waterloo Ontario,N2L 1T2 Provides exceptional, daily operational service support to grow the Bank’s market share and maximize profitability of client relationships. Ensures client problem resolution is prompt and effective, and that enhancement opportunities are identified and closed or referred during client service interactions....

  • Client Service Representative

    1 week ago

    Waterloo, Canada MSK Rehabilitation Services Inc. Full time

    **MSK Rehabilitation Services (MSK Rehab),**a division of **Santé Circle Health**, is a well-respected multi-disciplinary clinic dedicated to providing exceptional patient care through a collaborative approach. We are looking for a Client Services Representative to join our dynamic team. Reporting to the Clinic Coordinator of Rehabilitation Services, the...

  • Client Service Lead

    3 weeks ago

    Waterloo, Canada Sun Life Full time

    You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll...

  • Client Services Representative

    3 weeks ago

    Waterloo, Canada Sun Life Full time

    You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll...