Manager, Sales Operations

2 weeks ago

Toronto, Canada Dynatrace Full time

Is "above and beyond" second nature to you? Do you have both strong interpersonal and analytical skills? Do you thrive working in a fast-paced environment?

If you answered yes to the above three questions, this is your opportunity to be part of one of the fastest growing companies in the Cloud.

Dynatrace, the global leader in Software Intelligence, is looking for a Manager, Sales Operations - Accounts & Territories to join our dynamic and motivated Sales Operations team. We need a smart, roll-up your sleeves type of individual who is willing to go the extra mile to support our growing sales team in the following capacities:
**Account and Salesforce Governance**
- Manage and provide leadership, guidance, direction, and monitoring for Salesforce analysts.
- Support overall territory optimization models using territory planning tools, collaborating with the Sales Incentives team to quantify workload within sales territories, and recommend optimal alignments to Sales Management.
- Work closely with sales management on future role and territory assignments, ensuring balanced account allocation across regions.
- Promote data cleanliness and accuracy by detecting and resolving duplicates and performing data adjustments as needed.
- Work cross-functionally with all teams during fiscal year changeover to ensure a smooth transition between prior and current fiscal years.
- Ongoing communication with all departments globally to ensure SFDC is updated properly and in alignment with headcount plans.
- Develop strategy along with our operations and technology team to implement process improvements and automation within our CRM for Account and territory operations; and lead out execution.
- Work quarterly with the audit team to ensure the customer master data is in alignment with the controls we currently have in place.
- Maintain metrics, SLAs, escalation procedures and develop dashboards and reporting for Sales and Operational leadership review.

**Qualifications**:
**Preferred Requirements**:

- Minimum expectation of a bachelor’s degree OR equivalent education/experience
- Salesforce Administrator Certification or equivalent CRM experience required
- 7+ years running Sales Operations projects and supporting a global sales team
- Master understanding of sales process (and software sales is helpful)
- People leadership experience
- Curiosity, passion, integrity, and outstanding attention to detail in professional and personal pursuits
- Ability to quickly adapt to change and deal with ambiguity

**Discover more perks & benefits**:
**Company Description**:
We're an equal opportunity employer and embrace all applicants. Dynatrace wants YOU—your diverse background, talents, values, ideas, and expertise. These qualities are what make our global team stronger and more seasoned. We're fueled by the diversity of our talented employees.

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