Medical Office Assistant

3 weeks ago

North York, Canada Celine Yeung Medicine Professional Corporation Full time

**Application Requirements**_
- Cover letter
- Curriculum vitae
- 2 reference letters
- Virtual interview

**Roles and Responsibilities**:

- Reception:_
- Greets and directs patients, visitors, and staff to the appropriate personnel and/or room, providing assistance as required (e.g. putting patients in exam rooms)
- Registers patients on arrival in the office clinic
- Explains hospital or clinic policies and procedures as needed
- Prioritizes and relays messages to staff or paHents as required.
- Maintains workspace in a neat and orderly fashion
- New Referrals Processing and Information Management:_
- Generate and maintain patient charts on the electronic medical record system, ensuring referrals, lab results, diagnostic imaging results, receipts/invoices, and any patient-related information are all stored within the patient’s specific electronic medical record
- Enter and update patient appointments in a timely, efficient manner
- Provide patients with intake questionnaires (height, weight, past medical and surgical history, medications, family history, allergies, smoking status)
- Maintaining strict patient confidentiality, providing information only to patients or to external providers who are within the patient’s circle of care
- Ensuring patients discharged from clinic have an appropriate follow-up appointment date and time that is updated on their charts
- Patient Administrative Services:_
- Book new and follow-up appointments at the office clinic, Fracture Clinic, Minors and OR, including cancelling or re-scheduling visits as needed
- Preparing clinic rooms in between patient visits (e.g. cleaning tables or equipment)
- Notifies appropriate personnel of cancellations or other new information in a timely, accurate manner
- Explain visit preparation (office clinic, minors, fracture clinic, OR) to patients
- Arranging and explaining pre-operative processes and preparation (pre-op clinic appointments, day of surgery process, etc.)
- Providing patients with their follow-up appointments
- Liaises with hospital departments or external healthcare facilities to book or cancel diagnostic tests or appointments.
- Prepares and orders day sheets/clinic lists that optimizes clinic flow
- Ensure patient information (e.g. referrals/consults) are up-to-date for the physician to review before clinics
- Requests and maintains office/medical supply inventory as required. May be required to stock unit carts and/or supply areas
- Electronic Medical Record Set-up_
- Creating appointment templates (office clinic, minors, OR)
- Establishing family medicine and specialist referral base
- E-filing patient intake questionnaires
- Training new employees on how to use Accuro or Telus, PowerChart, Novari
- Knowledge, Ability, and Skill Requirements_
- Education_
- College with Medical Office Administration OR executive administrative assistant OR office administration OR related diploma
- Prefer one year of work experience OR in-clinic placement experiences through your diploma program along with relevant education.
- We will consider applicants who are nearing completion (graduating Spring 2024)
- Skill & Ability_
- Medical office experience preferred
- Strong computer skills with ability to use in Microsoft Word, Excel Spreadsheet, Google Sheets, Google Calendar, and preferably
- Strong computer skills with experience electronic medical record systems (preferably

Accuro EMR, Telus PS Suite CHR or EMR, PowerChart EMR, and Novari Booking System)
- Skill in using a computer, copier, fax machine, scanner, and phone system
- Knowledge of grammar, spelling, and punctuaHon
- Knowledge of medical terminology
- Ability to read, understand, and follow oral/written instructions
- Ability to establish and maintain effective working relationships with patients, other employees, and the public
- Non-technical_
- Professional personality and appearance
- Warm, caring, personable, kind, friendly personality, providing excellent patient experience at all times
- Ability to manage time well, multi-task, problem-solve, think criHcally
- Accountable, reliable, and honest
- High level of ethics and integrity
- Available
- Exceptional planning organizational skills
- Strong verbal and wricen communicaHon skills
- Ability to work as a team player
- Efficient, proactive, takes initiative
- Teachable, receptive to learning or responds well to feedback, improving their expertise in the medical office
- Expected to engage in teaching or training other newly hired staff as needed

**Job Types**: Full-time, Part-time

**Salary**: From $20.00 per hour

Expected hours: 20 - 40 per week

**Education**:

- Secondary School (preferred)

**Experience**:

- Medical office: 1 year (preferred)

Work Location: Hybrid remote in North York, ON M2J 1V1

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