Reception (First Impressions)

4 weeks ago

Kelowna, Canada CapriCMW Full time

**The Company**

CapriCMW is a uniquely independent, employee-owned insurance and risk management company, recognized as one of Canada’s top commercial insurance brokers. With decades of experience and specialized knowledge in local sectors, CapriCMW has served as trusted advisors to businesses and individuals since 1975. We provide general insurance services for commercial property, liability, professional and executive liability, construction and contract surety bonding, and auto. Our clients are B.C. based and often with international operations.

**We Are Growing**

CapriCMW has recently merged with Rogers Insurance and will be known as Acera Insurance. The merger combines the strength and stability of two award-winning independent and employee-controlled companies, consolidating a wide range of professional expertise and decades of experience in insurance, risk management and group benefits. With 1,000 employees located in over 50 offices across Alberta, BC, Ontario and the Yukon, along with $1 billion in gross written premium, we’re positioned to be a leading national insurance brokerage with deep roots in the local communities which we continue to serve.

**Job Summary**

Provide a positive experience for any client or CapriCMW team member who walks or calls into the CapriCMW office. Reception is the first point of contact for clients and accountable for welcoming clients and navigating their inquiries. No insurance license or experience required.

**Primary duties include, but not limited to, the following**:

- Welcomes visitors by greeting them in person or on the multiline phone system.
- Answer or referring inquires; trouble shooting for any urgent calls
- Daily set up of reception desk; lights on, log in, check voice mail box and record important messages to be forwarded
- Backup for other offices depending on hours of operation
- Organizes courier deliveries, appointments, premium payments and walk ins
- Reception & mailroom and mail delivery back up for vacations and daily breaks
- Prepares new hire desks by providing only the essentials for the first day and removing former team members items and wiping down the station.
- Maintains meeting rooms to ensure they are orderly, wipe down boardroom tables, remove and clean any dirty glasses, tuck away cords.
- Booking meeting rooms and IT requirements as requested
- Maintaining coffee stations by cleaning and stocking
- Supports team members with various clerical tasks as requested

**Competencies & Qualifications**:

- Supports a climate in which teams want to do their best
- Pleasant phone manner, friendly demeanor
- Client focused mindset with an ability to maintain calm, courteous and professional at all times
- Well-developed people skills & superior communication skills
- Respectful of confidentiality and uses discretion
- Positive attitude and dependable
- Keen understanding of Microsoft office, multiline phone systems
- Adhere to the Customer Service Code of Conduct

**Why Join our Team?**

As a valued member of the CapriCMW's family, you will be awarded a competitive annual salary, evaluated on your education, skills, and experience, including:

- Generous incentives and bonus programs
- Employee ownership opportunities
- Life, disability, health, and dental insurance coverage
- Group RRSP program
- Employer-matched pension plan
- Discounts on CapriCMW's services and products
- Employee Assistance Program
- Wellness and Lifestyle Spending Accounts
- Career development through leadership training and learning resources
- Be a part of an award-winning network of 500+ professionals in 17 offices across BC, Yukon, and Ontario
- And many more

CapriCMW offers a fun, collaborative work environment with lots of opportunity for long-term professional and personal growth. As an independent, employee-owned company, we are proud to be named one of the Best Workplaces in Canada by Great Place to Work®.

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