Receptionist

6 months ago

Kelowna, Canada KCR Community Resources Full time

**Position Title**:
Receptionist

**Position Summary**:
The Receptionist serves as the first point of contact for visitors and callers, providing a welcoming and safe space. This role involves managing front desk operations, screening and referring participants internally, making effective external referrals to community service providers, and supporting various administrative tasks across multiple programs and for KCR overall.

**Reporting Structure**:
Reports to the Operations Manager

**Prime Functions**:
**_ Reception and Participant Support:_**
- Provide information on eligibility requirements and assist participants with completing intake forms
- Manage a well-organized and welcoming reception area
- Receive incoming deliveries, sign delivery slips, and direct them to appropriate departments
- Coordinate items for pick up

**_Administrative and Office Support:_**
- Open, date stamp, and distribute incoming mail; coordinate drop-off to postal outlets.
- Check and distribute fax messages
- Coordinate courier and express post services
- Arrange for front office coverage as required
- Coordinate the servicing and repairs of office equipment
- Order office supplies, janitorial supplies, and photocopier paper
- Coordinate interview and group room bookings
- Monitor and report photocopy account and machine totals
- Assist with Project coordination as requested

**Qualifications**:

- Completion of an Office Administration course or two years of experience as a receptionist or office assistant
- Strong knowledge of community resources and agencies, especially those serving at-risk or marginalized populations
- Excellent interpersonal, cross-cultural, written, and verbal communication skills with a strong customer service focus
- Empathetic listening skills and the ability to navigate difficult situations
- Organized with the ability to prioritize work, and multitask and think critically
- Adaptable and flexible to changing work demands
- Proficiency in MS Office (Word, Excel, Outlook) and basic accounting tasks

**Benefits**:

- 3 weeks vacation
- Paid sick leave
- Group benefits include extended health, dental, and paramedical
- Health spending account
- Pension contribution

**Application Process**:
**About KCR Community Resources**:
KCR is a not-for-profit agency fostering diversity, collaboration, and resourcefulness by tailoring services to meet the community, family, and individual needs. We believe in a community where individuals and families are supported in leading healthy, productive, and fulfilling lives.

We value inclusion and relationships built on mutual trust, recognizing each other's contributions, expertise, and opinions.

We strive to create a safe and welcoming work environment where collaboration and valuing people's strengths are at the core of our day-to-day interactions.

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