Technical Solutions Manager

2 weeks ago

Richmond, Canada Wenco (a Hitachi Construction Machinery subsidiary) Full time

**GENERAL SUMMARY**: The Technical Solutions Manager is responsible for the technical product management for Hitachi Construction Machinery (HCM) ESG and Sustainability related solutions that are based on integration of HCM digital platform with 3rd party technologies. These responsibilities include understanding sensor, monitoring and reporting technologies related to Scope 1 emissions for mobile mining (and potentially other) equipment and technologies related to overall mining site GHG and related environmental emission reduction. The ESG Technical Solutions Manager is also responsible for the technical relationships with other 3rd party ESG ecosystem partners that access machine data from HCM digital platform/Readyline.io or other data sources, and provide value-added analytics back to Hitachi for use in their ESG related digital solutions to customers and Hitachi dealers.

Skills most aligned with this position are similar to a customer oriented Technical Product Manager with real world experience in ESG based technologies, particularly relating to GHG reduction solutions for industrial (particularly mining) operators.
- Joint technical planning with Hitachi group companies and 3rd Party ESG technology partners
- Documentation and evaluation of technical requirements to retrieve/store Scope 1 sustainability related machine data (provided by HCM group company Wenco Readyline.io IoT platform and other customer or 3rd party data sources)
- Documentation and planning for sharing machine data with 3rd party cloud partners via APIs and receiving and integrating value-added analytics and insights from those partners back into HCM digital solutions to deliver value to customers and dealers
- Evaluation of technical capabilities of ESG/Sustainability related 3rd party solutions for the purpose of joint solution offering to customers, startup Corporate Venture Capital (CVC) investment and M&A due diligence processes.

**EXPECTED CONTRIBUTIONS**:
**Responsibilities**:

- Work with HCM dealers and customers to understand technical requirements to inform GHG reduction/sustainability solution roadmap, and work with HCM Proof of Value (POV) team to plan testing with lead customers and dealers for initial early adopter versions of HCM branded ESG solutions and service offerings.
- Plan and Document requirements for capturing and securely sharing machine data and analytical insights (starting with mobile and fixed plant mining operations equipment, ERP and other data sources) between HCM stakeholders and 3rd party ecosystem partners.
- Evaluate and document technical capabilities of 3rd party solutions as part of the Proof of Value early adoption testing, CVC investment and M&A due diligence processes.

Key Deliverables
- HCM ESG digital solution technical roadmap including key features and services with anticipated timelines (based on collaboration with key HCM stakeholders, group companies such as Wenco, Bradken, HEP etc and 3rd party technology providers). This includes working with HCM Digital Strategy team members on potential ecosystem technical roadmap
- Work with customers, dealers and technology partners (both HCM group and 3rd party) to document technical requirements to implement Proof of Value testing with early adopter customers.
- Document technical feedback from dealers and customers from PoV testing in collaboration with HCM Customer Experience specialists (Voice of Customer), Solution Managers and validate with stakeholders (customers, dealers, HCM team, technology providers including Wenco and 3rd party ecosystem partners)
- Create technology assessments and reports on technology partners including technical assessments, technical roadmap requirements and fit to overall solution strategy

**EXPERIENCE, KNOWLEDGE, SKILLS AND ABILITY REQUIRED**:
Experience required is indicative only. All other job specifications must be met.
Experience and Knowledge
- 5-10 years Technical Product Management or related experience in ESG, Sustainabililty, GHG reduction
- Experience identifying and working with Industrial IoT and/or cloud based ecosystem partners including creation of APIs and technical planning for customer deployments around sustainability solutions
- Experience creating and delivering presentations to both technical and business audiences, including value proposition around ESG/Sustainability
- Previous experience with sustainability technologies and services for mining or similar industrial markets (e.g. oil and gas, transportation etc.)
- Fluency in English is a must, Japanese is a plus

Skills and Abilities
- Proactive technical problem solver, with strong ability to map technologies to business priorities
- Exposure to sustainability processes and practices including technical data gathering, monitoring and reporting
- Excellent written and verbal communication skills
- Excellent active listener and consultative communicator with strong partnership skills
- Proven self-starter with ability to turn

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