Technical Writer

4 weeks ago

Richmond, Canada Transoft Solutions Full time

Have a passion for software? Join a world leader and make a difference Transoft is making an enormous difference to the transportation planning and design community. With offices around the world, Transoft Solutions is an international leader in the development of innovative software for the civil/transportation engineering profession. This year the company celebrates its 31st year and we are proud of the extent of our user footprint - over 50,000 users in 150 countries worldwide. The company’s success is a result of our amazing work culture, our innovative and highly sought-after products, and the superb customer service we deliver.

If you like the challenge of working on solutions for real-world problems that haven’t been attempted before, this is a job for you.

**ABOUT THE OPPORTUNITY**
We currently have an opening for a **Technical Writer** at our head office in Richmond, BC. The Technical Writer is responsible for producing high-quality documentation to help contribute to the success of our products. This position is required to work collaboratively with cross-functional departments to ensure products are maintained with up-to-date information.

JOB COMPETENCIES:

- Works within a cross-functional team including Developers, Product Managers, and QA analysts.
- Can learn domain knowledge surrounding projects and the fields they relate to.
- Meets deadlines.
- Produces high quality on-line help content, and documents that meets applicable standards and is appropriate for the intended audience.
- Manages localization projects with internal teams and outside contracts.
- Writes and formats user documentation.
- Expert writing skills.

BENEFITS AND PERKS:

- Flexible work arrangements
- RRSP matching
- Health, dental, vision benefits
- Annual performance-based bonuses
- Outstanding achievement recognition programs
- Charitable donation matching
- Company and team building events

**ABOUT YOU**

You are a creative, collaborative, and efficient Technical Writer with a passion for technology and helping create solutions for real-world problems. You easily understand and quickly learn new-to-you technologies. You are a strong communicator and are able to analyze, summarize, and synthesize indsutry and product-specific technical information.

SKILLS, KNOWLEDGE, AND ABILITIES
- Possess excellent verbal and written communication skills including the ability to communicate effectively, respectfully, and tactfully.
- Possess strong analytical skills to gather and review information.
- Ability to work effectively with others in a team.
- Ability to prioritize and handle assigned tasks in a timely manner.
- Excellent organizational and facilitation skills as well as be trustworthy, detail oriented, and accurate.
- Ability to quickly learn complex technical concepts and interpret them into understandable written form.
- Strong working knowledge of Microsoft Office.
- Proficient in HTML and CSS.
- Working knowledge of any help authoring tools (e.g. Help Studio, Robo Help, Adobe Suites, Madcap, Flare or equivalent) is an asset.
- Basic understanding of translation tools (e.g. Trados) and translation memory is nice to have.
- Basic familiarity of version control software such as svn and git is nice to have.

EXPERIENCE AND QUALIFICATIONS:

- Bachelor’s degree in English, Communication, Computer Science or equivalent preferred.
- Proven work experience in technical writing, preferably in the software industry.

**ABOUT US**

Since 1991, Transoft Solutions has developed advanced and highly specialized software solutions for aviation, civil infrastructure, transportation, and operational professionals. Our portfolio of planning, simulation, modeling, design, and road safety analysis solutions is used every day by thousands of organizations in over 150 countries worldwide. Clients include government agencies at the federal, state, county, and municipal levels, as well as major international airports and top engineering and architectural design firms. But we’re not just in the business of developing engineering software; we also believe in delivering outstanding sales and technical services.

We believe in teamwork, personal growth, superb customer service and continuous improvement. We like to celebrate our successes, our milestones, and our diversity. Transoft stands behind three building blocks for success: our Customers, our Products, and our People; and culture is a very integral part of our existence. We take every opportunity to enjoy and share the benefits of having large company ambitions and small company agility. We are engineers and developers, account managers and marketers, accountants, and administrators. Yes, we might be professional nerds, but after getting to know us, you’ll find that we are passionate, curious, generous, competitive and friendly. We work hard together to exceed our customers’ expectations. We also believe that it is important to leave this world in a better place and we strive

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