Early Resolution Analyst

3 weeks ago

Toronto, Canada Legislative Assembly Full time

The Office of the Information and Privacy Commissioner of Ontario (IPC) is an independent office of the Ontario Legislature, and provides oversight of Ontario's access and privacy laws (the Acts). These laws establish the rules for how Ontario's public institutions, health care providers, children's aid societies and other child and family service providers may collect, use, and disclose personal information. They also provide the public with a right of access to government-held information and access to their own personal information while ensuring that any personal information held by public institutions, health care providers and child and family service providers remains private and secure.

As part of its mandate, the IPC contains an administrative tribunal within its Tribunal and Dispute Resolution Division (TDRD). Among its important functions, TDRD:

- Resolves access to information appeals and complaints when government, health care practitioners and the child welfare sector refuse to grant requests for access or correction;
- Investigates privacy complaints with respect to personal and/or personal health information held by government institutions, health information custodians and the child welfare sector; and
- Educates the public about Ontario's access and privacy laws and current issues affecting access and privacy.

TDRD's Early Resolution Department is comprised of Early Resolution Analysts who are dedicated to upholding the access and privacy rights of the people of Ontario. The IPC has a robust Early Resolution stage, where approximately 60% of all types of cases are either fully resolved or dismissed.

In order to address the increase in privacy breaches caused by cybersecurity incidents affecting organizations regulated by the IPC, the Early Resolution Department is looking for a new, permanent Analyst with specific knowledge, skills, and experience in cybersecurity incident response, in addition to the customary qualifications of an Analyst.

**What can I expect to do in this role?**: You will primarily process privacy complaints and privacy breaches (including cybersecurity incidents) reported to the IPC by government institutions, heath information custodians and the child welfare sector, by:

- Explaining the operation of these Acts to complainants, and the purpose and process of the Early Resolution stage;
- Investigating the circumstances and gathering facts surrounding complaints and self-reported breaches, including cybersecurity incidents;
- Attempting to resolve privacy complaints through the use of early resolution tactics;
- Interpreting a broad range of legislation to analyze and determine their applicability to access and privacy rights under the Acts;
- Conducting research, analyzing past precedents, and where possible, providing parties with a preliminary view on the issues of the case and on the likely outcome of the privacy complaint;
- Review and assess privacy breach reports and conduct further investigation and analysis as required, including the preparation of a final written report;
- Act as a delegated decision maker under the statutes governed by the IPC by:

- Dismissing cases that should not proceed further through the TDRD's processes; and
- Soliciting written representations from the parties, conducting research, analyzing past precedents, and issuing final written decisions with reasons.

**How do I qualify?**:
**Experience**: In addition to the qualifications outlined below, Early Resolution is looking for an individual who has experience in:

- Conducting security vulnerability assessments and/or penetration testing;
- Conducting data breach investigations and recovery/mitigation activities; and
- Conducting security and/or privacy audits.

**Other required qualifications and experience**:

- Post-secondary education/degree in a related field, or an equivalent combination of education and experience;
- Experience processing a caseload in a public sector administrative tribunal and/or health sector regulatory body, and/or similar organization;
- An understanding of administrative law concepts;
- An understanding of the Acts;
- Well-developed oral and written communications skills;
- The ability to communicate clearly and effectively with a wide range of citizens including those individuals who exhibit adverse and/or demanding behaviour;
- Exceptional organizational and time management skills to successfully manage a large caseload; and
- A thorough understanding of computer technology.

**Asset Qualifications**:

- Having the ability to communicate (orally and in writing) in French is an asset.

**What's in it for you?**:

- A modern organization with a flexible hybrid work model with in-office attendance at a minimum of 5-10 days per month.
- Commitment to continuous learning and developmental opportunities for all its employees.
- Work with an innovative and high performing organization committed to creating a positive organizational culture and highly de

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