Service Desk Analyst II
3 weeks ago
Job PurposeThis position is responsible for customer service and technical support for all business products supported out of the operations center. This operational position requires the analyst to speak directly to internal and external customers about a wide variety of technical issues/requests. Responsibilities will include providing the necessary support in order to address the customer's issues and/or requests in a manner that meets or exceeds agreed upon Service Level Agreements (SLAs) within operations. In addition, Analyst II will be a catalyst for building the knowledge base and also act as a process escalation point for Analyst I resources.Essential FunctionsServe as escalation for internal/external customer for incidents, requests, and inquiries for all Business Products (35%)Log and document detailed ticket activity until a resolution is complete and the ticket is closed with the customer (20%)Collaborate with other analysts to determine resolutions for customer incidents and requests (20%)Create knowledge base entries for solutions that may be repeatable so that others can leverage against future incidents/requests (15%)Make outbound calls to internal/external customers as part of the Incident Management lifecycle (5%)Monitor all alerts from alarming tools in order to log incidents and respond accordingly (5%)Other duties as assignedEducationHigh School diploma requiredCertifications, Accreditations, LicensesITIL Foundations Certification RequiredVocational/Technical/Business School (6-8 Months specialized training) preferredNet+, CCENT preferredCCNA desiredExperienceTwo years of experience in a Service Desk or technical support environmentSpecial Knowledge, Skills, and AbilitiesExcellent written and oral communication skillsExcellent customer service and conflict resolution skillsSolid understanding of Information Technology and computing systemsSolid networking fundamentalsFamiliar with Microsoft applications such as Windows operating system, Office applications, Outlook, and SharePointFamiliar with ServiceNow Incident Management SystemDemonstrated a desire for self-directed education regarding IP, Networking, and VOIP technologiesAbility to help others while meeting individual performance goals
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Service Desk Analyst II
3 weeks ago
Toronto, ON, Canada OnX Canada Full timeJob Purpose This position is responsible for customer service and technical support for all business products supported out of the operations center. This operational position requires the analyst to speak directly to internal and external customers about a wide variety of technical issues/requests. Responsibilities will include providing the necessary...
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Service Desk Analyst Ii
1 month ago
Toronto, Canada OnX Canada Full time**Job Purpose** This position is responsible for customer service and technical support for all business products supported out of the operations center. This operational position requires the analyst to speak directly to internal and external customers about a wide variety of technical issues/requests. Responsibilities will include providing the necessary...
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Service Desk Analyst Ii
5 days ago
Toronto, Canada altafiber Full time**Job Purpose** This position is responsible for customer service and technical support for all business products supported out of the operations center. This operational position requires the analyst to speak directly to internal and external customers about a wide variety of technical issues/requests. Responsibilities will include providing the necessary...
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Service Desk Analyst II
3 weeks ago
Toronto, Canada OnX Canada Full timeJob Purpose This position is responsible for customer service and technical support for all business products supported out of the operations center. This operational position requires the analyst to speak directly to internal and external customers about a wide variety of technical issues/requests. Responsibilities will include providing the necessary...
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Service Desk Analyst II
3 weeks ago
Toronto, Canada OnX Canada Full timeJob Purpose This position is responsible for customer service and technical support for all business products supported out of the operations center. This operational position requires the analyst to speak directly to internal and external customers about a wide variety of technical issues/requests. Responsibilities will include providing the necessary...
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Service Desk Analyst II
3 weeks ago
Toronto, Canada OnX Canada Full timeJob PurposeThis position is responsible for customer service and technical support for all business products supported out of the operations center. This operational position requires the analyst to speak directly to internal and external customers about a wide variety of technical issues/requests. Responsibilities will include providing the necessary...
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Service Desk Analyst II
3 weeks ago
Toronto, Canada OnX Canada Full timeJob Purpose This position is responsible for customer service and technical support for all business products supported out of the operations center. This operational position requires the analyst to speak directly to internal and external customers about a wide variety of technical issues/requests. Responsibilities will include providing the necessary...
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Service Desk Analyst Ii
10 hours ago
Toronto, Canada Cincinnati Bell Full time**Job Purpose** This position is responsible for customer service and technical support for all business products supported out of the operations center. This operational position requires the analyst to speak directly to internal and external customers about a wide variety of technical issues/requests. Responsibilities will include providing the necessary...
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Service Desk Analyst II
3 weeks ago
Toronto, Canada OnX Canada Full timeJob PurposeThis position is responsible for customer service and technical support for all business products supported out of the operations center. This operational position requires the analyst to speak directly to internal and external customers about a wide variety of technical issues/requests. Responsibilities will include providing the necessary...
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Service Desk Analyst II
1 month ago
Toronto, Canada OnX Canada Full timeJob Description Job Purpose This position is responsible for customer service and technical support for all business products supported out of the operations center. This operational position requires the analyst to speak directly to internal and external customers about a wide variety of technical issues/requests. Responsibilities will include...
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Service Desk Analyst II
4 weeks ago
Toronto, Canada OnX Canada Full timeJob PurposeThis position is responsible for customer service and technical support for all business products supported out of the operations center. This operational position requires the analyst to speak directly to internal and external customers about a wide variety of technical issues/requests. Responsibilities will include providing the necessary...
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Service Desk Analyst II
1 month ago
Toronto, Canada OnX Canada Full timeJob Purpose This position is responsible for customer service and technical support for all business products supported out of the operations center. This operational position requires the analyst to speak directly to internal and external customers about a wide variety of technical issues/requests. Responsibilities will include providing the necessary...
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Service Desk Analyst II
1 month ago
Toronto, Canada OnX Canada Full timeJob PurposeThis position is responsible for customer service and technical support for all business products supported out of the operations center. This operational position requires the analyst to speak directly to internal and external customers about a wide variety of technical issues/requests. Responsibilities will include providing the necessary...
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Service Desk Analyst II
1 month ago
Toronto, Canada OnX Canada Full timeJob PurposeThis position is responsible for customer service and technical support for all business products supported out of the operations center. This operational position requires the analyst to speak directly to internal and external customers about a wide variety of technical issues/requests. Responsibilities will include providing the necessary...
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Service Desk Analyst
3 weeks ago
Toronto, ON, Canada OnX Canada Full timeJob Purpose This position is responsible for customer service and technical support for all business products supported out of the operations center. This operational position requires the analyst to speak directly to internal and external customers about a wide variety of technical issues/requests. Responsibilities will include providing the necessary...
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Service Desk Analyst II
1 week ago
Old Toronto, Canada OnX Enterprise Solutions Full timeThis position is responsible for customer service and technical support for all business products supported out of the operations center. This operational position requires the analyst to speak directly to internal and external customers about a wide variety of technical issues/requests. Responsibilities will include providing the necessary support in order...
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Service Desk Analyst II
1 week ago
Old Toronto, Canada OnX Enterprise Solutions Full timeThis position is responsible for customer service and technical support for all business products supported out of the operations center. This operational position requires the analyst to speak directly to internal and external customers about a wide variety of technical issues/requests. Responsibilities will include providing the necessary support in order...
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Service Desk Analyst II
3 weeks ago
Old Toronto, Canada OnX Enterprise Solutions Full timeThis position is responsible for customer service and technical support for all business products supported out of the operations center. This operational position requires the analyst to speak directly to internal and external customers about a wide variety of technical issues/requests. Responsibilities will include providing the necessary support in order...
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Service Desk Analyst II
3 weeks ago
Old Toronto, Canada OnX Enterprise Solutions Full timeThis position is responsible for customer service and technical support for all business products supported out of the operations center. This operational position requires the analyst to speak directly to internal and external customers about a wide variety of technical issues/requests. Responsibilities will include providing the necessary support in order...
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Service Desk Analyst II
3 weeks ago
Old Toronto, Canada OnX Enterprise Solutions Full timeThis position is responsible for customer service and technical support for all business products supported out of the operations center. This operational position requires the analyst to speak directly to internal and external customers about a wide variety of technical issues/requests. Responsibilities will include providing the necessary support in order...
