Manager, Provincial Fleet

3 weeks ago

Dartmouth, Canada Medavie Health Services Full time

Position Type:
Permanent

Closing date:
2023-11-24

Emergency Medical Care Inc. (EMC) is a wholly owned subsidiary of Medavie Health Services (MHS) that manages and operates ground ambulance, air medical transport and the medical communications operations in Nova Scotia through a performance-based contract with the provincial government's Emergency Health Services (EHS) Operations division and the Department of Health and Wellness. As well, EMC operates TeleHealth/811 medical communications for Nova Scotia and Prince Edward Island for the Department of Health.

We access all communities in Nova Scotia in a timely and efficient manner with our fleet of more than 180 ambulances and support vehicles operating out of 60+ stations. We respond to 165,000+ calls annually across the province, which are actively managed through the EHS Operations Medical Communications Centre, the hub of all emergency (911) and non-emergency (hospital transfers) medical calls.

The EHS Operations LifeFlight program provides even greater accessibility by responding to patients on scene or through inter-facility transports by our critical care team via helicopter, fixed wing, or ground ambulance.

In addition, paramedics in Nova Scotia participate in various programs both urban and rural such as community-based paramedic programs, collaborative emergency centres, and emergency preparedness and special operations, to name a few.

Reporting to the Senior Manager of System Support, the Manager of Fleet Services is a key part of the senior management team as well as the fleet team that provides a well-maintained, safe, effective and efficient fleet of vehicles designed to give optimal customer service and patient care.

The Manager of Fleet Services is accountable to exercise ''highest standards of maintenance and cleanliness available" in the industry. The Manager is expected to conduct them self in a safe and prudent manner. The Manager will be largely responsible to ensure all EHS and EMC system vehicles are safe, serviced and maintained, cleaned and stocked in accordance with EHS / EMC policies and procedures. This Manager also serves as the primary EMC liaison with Tri-Star Industries fostering and maintaining a positive professional relationship with the EHS system vehicle manufacturer. The Manager of Fleet Services is responsible to lead and manage the system vehicle long term vehicle replacement plan through an established evergreen process approved by the Director of System Support as well assumes a lead role in EHS system vehicle design, vehicle quality improvement and quality reporting.

As an employee of EMC are accountable to our patients and coworkers by participating in and Supporting all safety related initiatives, as well as acting in a manner that fosters a culture that focuses on patient safety and a safe workplace.

DUTIES AND RESPONSIBILITIES:
The position entails, but is not limited to the following:

- Operates all vehicles in accordance with EMC and EHS policies and procedures.
- Develops and manages all existing EMC Fleet policies and procedures to ensure they are relevant and understood by all fleet staff.
- Responsible to employ the EMC HR Performance Management Program with all fleet staff and follow and adhere to and educate fleet staff on all related HR processes and policies.
- Responsible to ensure all Provincial OH&S Regulations are followed and adhered to in respect to the two EHS Fleet Centre’s including respective fleet staff.
- Responsible to ensure the EMC Fleet Safe Work Practices (SWP) are understood, followed and adhered to in respect to the two EHS Fleet Centre’s including ongoing new SWP development as required.
- Develops and manages a system vehicle preventative maintenance program using established benchmarking techniques and performance metrics based on EMS Fleet Industry best practices to eliminate critical vehicle failures where possible.
- Minimizes and mitigates system vehicle and equipment critical failure occurrences through established fleet quality assurance / trending and reporting processes and procedures.
- Responsible for the overall management oversight for the EMC Fleet Management Software System (Collective Data) including software administration, system configuration, system reporting and associated staff training / orientation as required.
- Serves as the primary EMC liaison with Tri-Star Industries fostering and maintaining a positive professional relationship with the EHS system vehicle manufacturer.
- Responsible to lead and maintain system vehicle quality assurance program with the vehicle manufacturer Tri-Star Industries and co-chair the monthly EHS Fleet Quality Committee meetings.
- Manages in close partnership with Tri-Star Industries all system vehicle Customer Owned Equipment (COE) inventory on behalf of EHS.
- Manages and maintains a fleet parts / inventory control system based on a "just in time" inventory control system.
- Manages and maintain the inventory o

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