Store Administrator

7 months ago

Barrie, Canada International Pool and Spa Centers Full time

International Pool and Spa Centers is the leading distributor, retail, and service provider of hot tubs, swimming pools, and recreational products in southern Ontario. We have 8 retail locations across Ontario, a fast-growing online business, and the largest fiberglass pool construction division in Ontario. We are a family-run and owned business that has been in operations for over 40 years.

We are currently looking for a **Store Administrator **to join our dynamic and vibrant **Retail Store** team in our **Barrie** location. If you are an energetic and ambitious individual looking for a progressive and rewarding career and thrive in a fast-paced environment with tight deadlines, this is the perfect opportunity for you

**START DATE**: Immediately

**JOB TYPE**: Permanent, Full-time

**LOCATION**: 704 Huronia Rd, Barrie, ON L4N 9B3

**Position Purpose**:Under the direction of the Store Manager, the **Store Administrator **is responsible for performing an array of functions that may include assisting customers, supporting store management, liaising with corporate leaders with store related matters, and supporting the store staff.

**Key Duties and Responsibilities **include but are not limited to the following:

- Be an expert in all customer facing policy and procedure in order to provide quick and accurate support
- Take initiative to exceed customer satisfaction even if it requires overcoming obstacles
- Ensure that customer complaints are handled tactfully, promptly, with genuine concern and according to company’s guidelines
- Assists customers with equipment and service-related problems and offers economic solution
- Schedule service appointments and handle walk-ins for service
- Provide excellent customer service by listening to customer inquiries and requests, asking questions to identify service needs, resolving customer concerns and selling additional services when appropriate
- Maintain an effective appointment system to verify customer problems, recommend/sell additional services, and properly and accurately communicate customer concerns
- Work directly with the technicians to go over customer needs
- Deal with customer complaints and inquiries
- Keep an open communication with the technicians in order to keep customers informed on the progress of their repairs
- Communicate with customer about status of work; discuss required work with the customer; explain completed work and all charges to the customer
- Assists with and resolve warranty claims
- Process service orders, warranty claims, warranty returns, service requests etc.
- Basic bookkeeping such as processing accounts receivable and accounts payable, billing, payroll support etc.
- Carry out administrative duties such as filing, typing, copying, scanning, preparing reports, scheduling meetings, preparing and formatting correspondences etc.
- Carryout general office administrative tasks (i.e. expense reports, cheque deposits, data entry, etc.)
- Liaise with corporate Human Resources Manager to process bi-weekly payroll for respective location
- Provide support to corporate HR including Health & Safety, WSIB, personnel time tracking, and vacation allotments for respective location
- Order and maintain office supplies, services, and equipment etc.
- Respond to a variety of verbal and written inquiries from internal and external stakeholders.
- Manage client invoicing and process invoices through POS
- Manage employee expenses in the store
- Process all returns, refunds, and cancellations
- Maintain accurate records of all returns, refunds, store credits and gift cards
- Liaise with store level leaders to ensure in store returns are processed accurately and that customers are receiving consistent and accurate information
- Support with shipping, receiving and other warehouse related duties
- Receive orders and cross-reference with packing slips
- Keep stock levels under control, and ensure stock rotation
- Support with other office administrative tasks
- Periodically support with various projects and tasks upon request

**Required Competencies & Qualifications**:

- You have 1-2 years of experience in an administrative role, ideally at a fast-paced environment
- Prior customer service administration experience
- Outstanding interpersonal and customer service skills
- Ability to work in a fast paced environment
- Excellent oral and written communication skills
- Self-Starter - ability to understand and execute tasks with mínimal supervision
- Professional demeanor
- Strong analytical / organizational skills and creative problem-solving skills
- Attention to detail
- Proficient with Microsoft Office
- Punctuality
- Superior time management and organizational skills
- Flexible team player who can also work independently
- Creative, proactive, and eager to contribute new ideas
- Adaptable multi-tasker with a positive, upbeat attitude

**Desired Competencies & Qualifications**:

- Retail experience
- Spa/hot tub and pool knowledge
- High school

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