Homeowner Liaison

3 weeks ago

Calgary, Canada Anthem Properties Full time

**Description**:
Our Alberta Housing team is growing and we are looking for someone who knows how to provide a great experience for everyone - the Anthem Team, the Homeowners, the industry and the general public. Have we caught your attention? You stay cool under pressure and have an open communication style that people are drawn to. Your love for home building or the real estate industry means you provide exceptional customer service to everyone.

**You are**
- Relationship-focused, energetic, resourceful and results-oriented individual who thrives on accepting new challenges.
- Detail-oriented with strong organizational skills.
- Knowledgeable on current and upcoming homebuilding trends, residential construction and reading floorplans.
- Someone who works well independently and as part of a team.
- A strong communicator with a proven track record in conflict resolution.

**You will**
- Be the main point of contact for homeowners from firm sale through to possession.
- Coordinate homeowner design-related appointments.
- Attend interior selection appointments with Interior Designer as administrative support to enter homeowner palette selections and optional upgrades.
- Review homeowner floor plans.
- Be accountable for proactively educating homeowners, setting expectations and delivering timely, engaging communications.
- Schedule and attend homeowner milestone appointments.
- Schedule and attend possession date.
- Adhere to and support Anthem Housing policies and procedures for both Calgary and Edmonton regions.
- Liaise with all internal departments, including Sales, Interior Design, Drafting & Design, Estimating, Construction.
- Maintain a positive ‘get it done’ attitude and be the trusted advisor for homeowners, navigating homeowner concerns and difficult conversations.

**You have**
- 1-2 years of progressive homeowner service experience or you have a passion for the industry with a strong customer service background.
- Previous experience in the residential construction industry (preferred).
- Newstar software experience (preferred).
- Strong organizational skills and are extremely detail-oriented.
- The proven ability to maintain professional interactions.
- A valid driver's license and reliable vehicle.

**We have**
- Great, diverse, authentic people
- Unlimited career growth opportunities.
- Mentorship from the ‘best in the biz’.
- Corporate Giving Strategy supporting community development.
- Annual salary reviews and performance bonuses.
- 100% employer paid Benefit Plan with Healthcare Spending Account and Employee Assistance Program.
- Educational Assistance Program.
- ‘Dress for your day’ policyand more

**NOTE**: This position is based out of our Calgary office and is requires 5 days in office.

Founded in 1991, Anthem is a team of more than 800 people driven by creativity, passion and direct communication. Anthem has invested in, developed or managed - alone or in partnership - more than 385 residential, commercial and retail projects across North America.

Our growing residential portfolio includes 41,700 homes that are complete, in design or under construction, from master planned mixed use residential and multifamily, to townhome, rental and single-family communities.

We own, co-own, manage or have previously owned over 11.5 million square feet of retail, industrial and office space. We have developed more than 60 communities across 9,800 acres of land in Alberta, British Columbia, Ontario and California.

Anthem is a real estate development, investment and management company that strives, solves and evolves to create better spaces and stronger communities. We are Growing Places.

Please, no unsolicited resumes or phone inquiries from agencies. View our Policy on Unsolicited Resumes on our website.

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