Front Office Receptionist

3 weeks ago


Gloucester, Canada Kowalski Hearing Solutions Full time

Kowalski Hearing Solutions is a family-owned business in Blackburn Hamlet. We are seeking one full-time or two part-time individuals who are highly motivated and capable of taking on daily reception work as well as performing various administrative duties.

As a receptionist, you will be the first point of contact for our company. We can teach you our administrative system and tasks; however, we can not teach you compassion, empathy, patience, and people skills.

Responsibilities include (but are not limited to):

- Welcome clients and greet people who visit the business
- Answer the phone in a professional and courteous manner
- Coordinate front-desk activities for new and existing clients, including: manage appointments, intake forms, insurance paper work, billing, distributing, and interacting with couriers
- Booking appointments, correspondence, redirecting phone calls, as well as handling hearing aids and minor repairs
- Manage inventory and anticipate supply needs
- Ensure the reception area is tidy, presentable and functional
- Receive, sort and distribute daily mail & deliveries
- Customer invoicing and accepting payments
- Creating and maintaining customer records
- Opening packages, shipping and receiving of hearing aids and other devices
- Basic clerical duties such as filing, photocopying and faxing

**Requirements**:

- A professional attitude and appearance
- Excellent customer service skills on the phone and in-person - kindness and patience when dealing with elderly clients
- Ability to be resourceful and proactive when issues arise
- Effective communication skills (verbal and written)
- Positive attitude and a willingness to learn
- Efficiency with Word and Excel

Qualifications:

- High school diploma or higher required
- Fluent verbal skills in English and French
- Professional written skills in English and proficient written skills in French

Other:

- $17.50/hour
- Work location: In person
- Work Schedule: Monday to Friday
- Job will require sitting, standing and mobility around the office
- Potential for full or part-time positions

**Job Types**: Full-time, Part-time

**Salary**: $17.50 per hour

Expected hours: 15 - 35 per week

Schedule:

- Monday to Friday

**Education**:

- Secondary School (preferred)

**Experience**:

- Front desk: 1 year (preferred)

**Language**:

- Mandarin (preferred)

Ability to Commute:

- Gloucester, ON K1B 4Z6 (required)

Work Location: In person



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