Csr / Dispatch Assistant - Transportation

3 months ago


Richmond, Canada CDS Group of Companies Full time

**About Us**:
CDS Group of Companies is the single contact for National and International clients looking for efficient and cost-effective supply-chain solutions for the Canadian market.

Specializing in Ambient, Refrigerated, and Frozen supply chain food and beverage services, we strive to offer exceptional customer service to our clients, while promoting opportunity, and a team-first environment for our team. Our services include multi-temperature warehousing, distribution, freight and transportation management, customs brokerage, pick and pack fulfilment, cross-docking and transloading. A true "one-stop shop" operation, we can handle products from grocery to consumer goods for any company looking to improve their supply chain throughout Canada and from Canada to cross-border and international markets.

**About the Team**:
The Transportation team is based in Richmond, BC, working around the clock to support our customers, drivers and Owner / Operators. We also have a hub in Calgary that services the Alberta region. We are a tight team that goes out of our way to ensure we operate a customer service oriented and safe working environment.

**What You’ll Do**:

- Process and input customer requests in TMS, evaluate and respond to customer inquiries in a prompt, courteous and effective manner.
- Progress orders in the Transportation Management System (TMS) by entering in/out time and order notes.
- Ensure the accuracy of shipment information in TMS.
- Report any overages, shortages, and damages.
- Book appointments.
- Collaborate with dispatch team to facilitate successful and efficient delivery.
- Any administrative tasks as required.

**Who You Are**:

- Strong data entry, typing 50 WPM, and good telephone skills.
- Demonstrated ability to multi-task and prioritize duties effectively, follow through tasks to completion and work with a high level of urgency.
- Energetic people person who delivers personalized service, relating well to diverse personalities.
- Proficient with Microsoft Outlook, Word and Excel.
- Industry experience with a carrier, freight forwarder or customs broker.
- Familiarity with Accellos dispatch software is a plus.
- Excellent verbal and written communication skills.
- A strong team player who works well both individually and in teams.
- Able to pass a criminal background check.

**Job Types**: Full-time, Permanent

Pay: $22.00-$26.00 per hour

Expected hours: 40 per week

Additional pay:

- Overtime pay

**Benefits**:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- RRSP match
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

**Experience**:

- Customer Service: 1 year (preferred)
- Dispatch: 1 year (preferred)

Work Location: In person


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