Front Desk Agent
2 weeks ago
Front Desk employees serve as the first point of contact for our hotel guests. They are key to ensuring a high end guest experience. Duties including answering phone calls, greeting guests, and overseeing reservations. A Front Desk clerk also must be able to assume the role of a breakfast host in the morning times if required. This would be basic and include tasks such as taking guests to their table and taking dirty dishes to the kitchen. Front Desk employees also help with planning guests trips on the Island, so having a strong understanding of PEI is an asset.
Our primary shift work for this position will be: 7am-3pm, 3pm-11pm and 11pm -6am. It should be noted that it would be helpful to be a resident of Charlottetown.
**Responsibilities**:
- Greet guests and provide them with superb customer service.
- Ensure the front desk is neat, presentable, and equipped with all the necessary supplies such as pens, forms, and paper.
- Answer all client questions and incoming calls.
- Redirect phone calls to the appropriate department and take down messages.
- Helping take guest luggage up flights of stairs
- Accept all letters and packages, and distribute them to their appropriate departments.
- Track and order office equipment and supplies.
- Maintain records and files.
Requirements**:High school diploma or relevant qualification.**
- A minimum of 1 years’ proven experience in a similar role.
- Good understanding of office administration and basic bookkeeping practices.
- Superb written and verbal communication skills.
- Excellent organizational and multi-tasking abilities.
- Strong knowledge of MS Office programs.
**Job Types**: Full-time, Part-time, Seasonal
Contract length: 6 months
Part-time hours: 40 per week
**Salary**: $16.00-$18.00 per hour
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
- Night shift
- Weekend availability
Supplemental pay types:
- Tips
**Experience**:
- Customer service: 1 year (preferred)
Shift availability:
- Day Shift (required)
- Night Shift (required)
- Overnight Shift (preferred)
Work Location: In person
Expected start date: 2023-05-01
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