Customer Service Expert
7 days ago
Ouvert en 2012, le restaurant Park est un acteur clé de la scène gastronomique montréalaise. Constamment classé par Urban Spoon comme l'un des restaurants de la ville dont on parle le plus. Park s'engage à l'excellence en offrant une cuisine biologique, saisonnière et durable à déguster pour le brunch, le déjeuner et le dîner. Nous sommes à la recherche d'un expert en service à la clientèle pour rejoindre notre équipe.
Dans notre environnement au rythme rapide, le rôle consiste principalement à offrir un service à la clientèle de qualité supérieure en prenant les commandes par téléphone, en effectuant des réservations et en supervisant le processus d'emport des commandes. Les experts du service à la clientèle doivent connaître les produits de Park et les offres actuelles afin de fournir aux clients la bonne commande et la meilleure valeur en fonction de leurs besoins. Un uniforme est fourni.
Fonctions:
- Les experts du service à la clientèle prendront les commandes des clients par téléphone, ainsi que des clients au restaurant.
- Les experts du service à la clientèle prennent les réservations des clients qui téléphonent ou qui se rendent au restaurant.
- Ils doivent gérer le tiroir-caisse en acceptant le paiement des commandes et en rendant la monnaie.
- Les experts du service à la clientèle traiteront également les préoccupations des clients en utilisant l'approche enseignée à Park.
- Doit parler anglais et français
Opened in 2012, Park Restaurant is a key player in Montreal’s dining scene. Consistently ranked by Urban Spoon as one of the city’s most talked about restaurants, Park is committed to excellence by offering organic, seasonal and sustainable fare to enjoy for brunch, lunch and dinner.
We are searching for a Customer Service Expert to join our team. Within our fast paced environment, the role is primarily to offer top quality customer service by phone taking orders, making reservations and oversees process of food take out.
Customer Service Experts are expected to know Park's products and the current offers in order to provide customers with the correct order and best value based on their needs. A uniform is provided.
Functions:
- Customer Service Experts will take orders by phone-in customers, as well as customers at the restaurant.
- Customer Service Experts will take reservations by phone-in customers, as well as customers at the restaurant.
- They are expected to manage the cash drawer when accepting payment for orders and returning change.
- Customer Service Experts will also handle customer concerns using the approach taught at Park.
- Must speak English and French
**Job Types**: Part-time, Permanent
**Salary**: From $14.50 per hour
**Benefits**:
- Company events
- Discounted or free food
Schedule:
- 8 hour shift
- Day shift
- Evenings
- Evening shift
Supplemental pay types:
- Tips
**Experience**:
- Customer service: 1 year (preferred)
Work Location: One location
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