Macpass Customer Service Summer Student
2 weeks ago
**Halifax Harbour Bridges (HHB)** is a self-supporting entity that maintains and operates the Angus L. Macdonald and A. Murray MacKay Bridges that span Halifax harbour. With an annual traffic volume above 34 million crossings, HHB's mission is to provide safe, efficient, and reliable cross-harbour transportation infrastructure cost-effectively. HHB employees take pride in the bridges, and are motivated, results-driven individuals who enjoy challenges and are committed to continuous learning.
At HHB it's safety above all; the safety of our employees, the safety of our bridges, and the safety of the traveling public. That is why we believe this is a fundamental focus and a shared responsibility of everyone that works with us.
**Principle Duties and Responsibilities**:
- Receive payment by cash, credit card, or debit.
- Check to ensure that appropriate decision changes were made to resolve customers' problems.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Resolve customers' service or billing complaints by performing activities such as exchanging transponders, refunding money, or adjusting bills.
- Refer unresolved customer concerns to Customer Service Supervisor for further investigation.
- Maintain and update an accurate filing system.
- Maintain clean and orderly checkout areas between customers throughout each shift.
**Qualifications and Competencies**:
- **Must be registered as a full-time student and returning to school as a full-time student in the upcoming school year.**:
- Minimum 1-3 years experience in a face-to-face customer service position.
- Proficient with payment processing, use of Point of Sale (POS) devices, and cash handling experience.
- Exceptional customer communication and interaction skills.
- A willingness to learn and the ability to function effectively in a team environment.
- Experience with Microsoft Office (Outlook, Excel, Word).
- **Must pass a pre-employment identity and criminal background check.**
**_ Employment Equity Statement:_**
**How to Apply**:
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