Operations Coordinator

2 months ago

Edmonton, Canada NAIT Full time

Corporate and Continuing Education (C&CE) is seeking a highly motivated, process-oriented leader to co-lead the functional teams responsible for the operational elements of program, course and project delivery support services for continuing education and corporate training. This role supports the strategic initiatives as set out by the C&CE leadership and management team. As the leader of a cross functional team, this Coordinator will work collaboratively with the portfolio teams and the New Product Development unit to facilitate business process creation, maintenance and continuous improvements and to ensure processes remain effective and relevant. This position reports directly to the Director of Operations as part of a three-person leadership team.

**Key Responsibilities**:

- Facilitate the daily functions and operations of C&CE operations and logistics
- Leads and supervises a team of program administrators to ensure timely completion of assigned functional tasks (example functional areas include classroom supply procurement and distribution, course and program scheduling and maintenance, corporate training project logistics for onsite and offsite training, communications and training, and instructor services)
- Works collaboratively with other Operations Coordinators to ensure critical tasks are supported across the department
- Coach and mentor staff in new and existing processes, problem resolution and celebration
- Promote innovative thinking to facilitate business process improvement and the reduction of manual processes
- Efficiently and effectively manage program and project support resources to support the demand of the various portfolios
- Effectively deploy resources to maximize staff capacity and manage workloads across the various portfolios
- Operationalize new processes and system changes, providing clarification and guidance to program and project administrative specialists
- Works cross functionally across C&CE and NAIT, regularly interacts with program and project coordinators to maintain alignment with strategic and portfolio direction
- Provides consultative services to C&CE leadership, staff and key stakeholders related to the end-to-end flow of operations
- Coordinates completion of global tasks (examples include scheduling, course maintenance, Moodle set-up, student surveys, new program set-up) and portfolio specific tasks as required
- Evaluates the work of others to celebrate successes and to identify growth opportunities
- Designs, reviews, maintains, and delivers all related training materials
- Coordinates classroom supply procurement and distribution
- Coordinates corporate training project logistics for onsite and offsite training
- Prepares and distributes internal reports to portfolio managers to assist them in the collection of relevant data required when making decisions for the future academic year
- Develops ad-hoc reports as requested by portfolio management team

**Skills & Abilities**:

- Strong written and verbal communication skills
- Independent worker and thinker
- Supervisory skills
- Leadership and managerial skills
- Process design and redesign skills
- Strong interpersonal, organizational and time management skills
- Computer literacy including Microsoft Office Suite
- Previous experience working in enterprise systems is an asset
- Extensive problem solving skills

**Qualifications**:

- Related diploma and/or degree (desired)
- Extensive work experience in operations and process management
- 3 to 5 years of direct supervisory experience
- Experience working in post-secondary operations is an asset
- Valid Alberta Drivers’ license

**Remuneration**:$2,717.63 - $3,600.28 bi-weekly, plus a comprehensive benefit package.

**Please submit a resume and Cover Letter to be considered for this opportunity.**

**About NAIT**

At NAIT, people matter.

We’re proud to have been named one of Alberta’s Top Employers for 12 consecutive years. Developing an engaging, supportive and rewarding work culture is something we take seriously. We know that people are our biggest asset - they are what makes NAIT a great place to work.

**What we offer**

We’ve created a benefits package that focuses on health and wellness, professional and personal growth, recognition and work-life balance.

NAIT is a flexible workplace and depending on the nature of your role, you may request flexible work arrangements with respect to where and when you work, including being on-campus full-time, working off-site, or a combination of the two.

Employees also have access to excellent vacation time, paid time off between Christmas and New Year's, a strong recognition program, learning opportunities, 2 annual all-staff professional development days and so much more.

**Health and safety**

NAIT continues to encourage everyone coming to our campuses to be fully vaccinated against COVID-19 and to get their booster shots as soon as they are eligible. Vaccination against COVID-19 remains the bes

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