Resident Manager

5 months ago

Calgary, Canada Hazelview Properties Services Inc. Full time

**WHO YOU ARE?**

Building Managers are the first point of contact for leading the organization. This role is primarily responsible for the general management and oversight of the property to ensure that a superior level of co-operation, service and support is provided to Residents. Building Managers have a strong ownership mindset and customer service to ensure that Hazelview Properties is the preferred landlord of choice.

**WHAT YOU NEED TO BE SUCCESSFUL?**
- Completion of High School or general education degree (GED)
- 2+ years of industry experience in a customer service or related role
- Excellent communication is required. Ability to speak other languages is considered an asset
- A professional demeanor
- Ability to accurately listen, understand and respond to issues appropriately
- Ability to work and act independently using good judgment
- Ability to remain calm and focused in high pressure situations
- Self-motivated individual with a “can-do” and “no task is too big or too small” attitude
- Flexibility in schedule - some on-call requirements for emergencies

**WHAT WILL YOU DO?**
- Ensuring that a superior level of co-operation, service and support is provided to residents
- Promptly responding to resident issues and service requests
- Responsible for enforcing the terms of lease agreements, such as rent collection, rules and regulations, and following procedures of serving notices to residents
- Responsible for the day-to-day operations of the building
- Ensuring the apartment complex is maintained and cleaned in accordance with company standards
- Responsible for “move-in, move-out” procedures
- Assisting in training on-site Team Members on operational procedures
- Representing company at Landlord Tenant Board hearings

**WHAT WE OFFER YOU?**
- Total Rewards Package:

- Base Salary,
- Paid Vacation,
- Benefits Package,
- Eligibility for extra bonuses,
- Employee recognition program,
- Learning and growth opportunities,
- Additional paid time off

**WHO WE ARE?**

**At Hazelview Properties we believe that apartments **are more than bricks and mortar - they are an experience.**

***Started in 1999 with one small building in Oakville Ontario, we now manage a portfolio of over 200 multi-family residential buildings throughout Alberta, Saskatchewan, Manitoba, Ontario, Quebec and Nova Scotia.

Hazelview Properties takes pride in ownership and an active hands-on approach to how we manage our communities. We are committed to fostering the long-term growth of our employees, communities and the investments we make for our clients. It’s one of the things we’ve always believed in, creating value for people and places.

We are committed to a diverse and sustainable future.

**Vision**: _“We create value for people and places”._

**Our Core Values**:

- Trust
- Ambition
- Collaboration
- Ownership Mindset
- Having Fun
- Hazelview Property Services Inc. is an inclusive and equal opportunity employer. If you require an accommodation to participate in any aspect of the recruitment process or to perform essential job functions, please let us know. We will work with you to accommodate your needs and in accordance with all applicable legislation. Information related to accommodation requirements will be addressed confidentially._

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