Ramp Agent

3 weeks ago

Edmonton, Canada Executive Flight Centre Group Ltd Full time

Executive Flight Centre Aviation (EFC) has been setting standards in aviation fuel and airport services for over 75 years. Headquartered in Calgary, with operations in Alberta, British Columbia, and Saskatchewan, EFC offers a diverse range of aviation services to meet the needs of airports and aerodromes. Our vision is to provide first class services to all customers in the aviation industry by focusing on safety, quality, and customer service.

EFC is committed to creating and sustaining an inclusive and diverse work environment, while upholding the principles of employment equity. Your participation in this important process is greatly appreciated. We encourage applicants to self‐identify as a member of one or more of the employment equity designated groups - Women, Aboriginal peoples, Persons with Disabilities and/or Members of Visible Minorities. The information collected will be used solely to carry out our obligations under the federal Employment Equity Act.
- Night shift 23:00-03:00 with 1 weekend day

**Description**:
**Responsibilities**:

- Plan, design and perform ramp services according to the standards set by Executive Flight Centre.
- Load and unload aircraft.
- Marshall and chock aircraft.
- Provide a variety of servicing on aircraft.
- Assist in field maintenance, primarily on the apron and around the building entrances for snow clearing and grass cutting.
- Direct passengers on the apron as instructed by passenger service agents.
- Ensure correct baggage loading information is given to each aircraft, including any ballast concerns.
- Operate all ground service equipment.
- Provide award-winning ground handling services including building quality relationships with customers.
- Make sure all customer complaints are addressed and handled professionally, leaving the customer with a positive resolution.
- Troubleshoot issues within the ground handling process.
- Responsible to clean all company vehicles, GSE equipment and Fuel Trucks.
- Maintain a tidy and orderly work area exhibiting pride in work performance and contributing to a healthy and safe work environment.
- Ensure exceptional, courteous and respectful customer service.
- Comply with and participate in the Company’s Health & Safety and Quality programs and initiatives.
- Perform any other duties as required.

**Qualifications and Experience**:

- Previous experience in the aviation industry in a similar role would be an asset.
- A valid class 5 driver’s license is required.
- Airport Security Clearance and Driver’s Abstract is required as a condition of employment.
- Must be able to obtain a Radio Operator Certificate (Aeronautical)
- First Aid and CPR would be an asset.
- Must work shift work, weekends and stat holidays.
- Able to work inclement weather, overtime and extended shifts.
- Able to effectively communicate both verbally and in writing.
- Able to lift or move up to 75 lbs independently.
- Able to work in confined spaces.
- Highly motivated and able to work with mínimal or no supervision.
- Basic mathematics, trouble shooting skills and excellent attention to detail.
- Able to deal with people sensitively, tactfully, diplomatically, and professionally.
- A strong work ethic and positive team attitude.
- Professional, punctual, meticulous and diligent.
- Able to work collaboratively as a productive member of the EFC Team.

**What EFC can Offer?**
- Competitive compensation
- Free Health and Dental Benefits for Part Time Employees.
- Extended Health and Dental Benefits for Full Time Employees with mínimal premiums.
- Group Retirement Plan including Deferred Profit-Sharing Plan (DPSP) and a Group RRSP for Full Time Employees.
- A discretionary bonus program based on over all company performance.
- An incredible work environment focused on hard work, fun and celebrating our successes.
- Career advancement opportunities in a variety of industries through the EFC Group of companies which include Aviation, Cargo, Operations, Construction, Facility Maintenance, Leasing, Administration, Heavy Duty Mechanic, Sales, Accounting, Human Resources, Safety, Training.

INDALL

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