IT Help Desk Support
2 weeks ago
Responsibilities:
- Provide technical support and troubleshooting for software and hardware issues
- Install, configure, and maintain computer systems and networks
- Set up user accounts and permissions
- Monitor network performance and security
- Respond to IT support tickets in a timely manner
- Collaborate with team members to resolve complex technical issues
- Document and maintain IT procedures and knowledge base
- Answer phone calls and provide first line response to client enquiries
**Experience**:
- Strong experience in software troubleshooting and resolving technical issues
- Proficiency in Windows operating systems
- Familiarity with VPN setup and troubleshooting
- Experience with a ticketing system
- Knowledge of computer hardware components and troubleshooting techniques
- Understanding of computer networking principles and protocols
- Excellent customer service skills
Preferred Skills:
- Experience with firewall configuration and management
- working experience with Mac OS
We offer competitive compensation, comprehensive benefits package, including medical/dental/vision insurance, paid time off, and professional development opportunities.
**Salary**: $45,000.00-$52,000.00 per year
**Benefits**:
- Dental care
- Extended health care
- Paid time off
Flexible Language Requirement:
- French not required
Schedule:
- Monday to Friday
Supplemental pay types:
- Commission pay
**Education**:
- AEC / DEP or Skilled Trade Certificate (preferred)
**Experience**:
- IT support: 1 year (required)
**Language**:
- English (required)
Licence/Certification:
- Drivers License and Vehicle (required)
Ability to Commute:
- Ottawa, ON K1V 7P2 (required)
Work Location: In person
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