Terminal Manager

2 months ago


London, Canada ASL Distribution Full time

**Responsibilities**:

- Manage Inbound/Outbound movement of Freight
- Manage Cross-Dock Operation and Sortation Processes.
- Review volumes in established routes daily to balance workload, audit drivers and hub processes;
- Occasionally ride with drivers for audits and/or perform deliveries directly;
- Maintain relationships with key customer contacts involved in the day to day operations of their business;
- Maintain regular reporting to head office;
- Provide metrics to Customers daily to maintain highest level of performance;
- Contribute and maintain a successful, safe, team environment;
- Motivate and develop team, identifying the best people for the job;
- Assisting in assessing problem areas or areas for improvement and identifying solutions, and clearing roadblocks with other departments and management;
- Run continuous improvement initiatives to offer "Best-in-Class" services;
- Resolve complaints and answer questions of customers regarding services and procedures;
- Recruit and train top performers when it comes to drivers and independent contractors;
- Provide timely, accurate, and thorough Performance reviews;

**Requirements**:

- Must have previous experience managing teams in the Parcel/Package industry; Final Mile experience is an asset;
- Preferred experience in small parcel delivery;
- Must have strong leadership and motivational skills;
- Experience in recruitment & selection of drivers and independent contractors;
- Must have the ability to work with mínimal direct supervision;
- Ability to communicate verbally and in writing in both French & English;
- Goal oriented, with a strong desire to achieve results;
- Strong communications skills (written & verbal);
- Ability to plan/organize, prioritize and multi-task in a fast pace environment;
- Ability to effectively troubleshoot problems/issues and perform tasks in a cohesive manner;
- Detail oriented and excellent organization and planning skills;


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