Lead Salesforce Administrator

2 weeks ago

Toronto, Canada Hootsuite Full time

As Lead, Salesforce Administrator you will design, build and maintain solutions in Salesforce. You'll develop and implement systems, processes and plans to build and maintain integrations between Salesforce and various third-party tools. You'll collaborate, communicate and influence senior leaders and a wide range of stakeholders in providing visibility into the Business Technology team's technical project initiatives and achievements. While working remotely or in a hybrid work arrangement, a blend of virtual (in accordance with Hootsuite's distributed workforce strategy), and in Hootsuite's Vancouver or Toronto office, you will report to our Director, Information Technology Services.

**WHAT YOU'LL DO**:

- Provide inclusive leadership and management to the IT Business Technology team focusing on creating a performance culture, supporting employee development, coaching, mentoring and all other people-management practices, including hiring, performance management and DE&I.
- Collaborate with a wide group of stakeholders to design, build and maintain solutions in Salesforce using declarative and programmatic methods
- Develop and implement a strategy to build and maintain integrations between Salesforce and third party tools (e.g. Netsuite, Zendesk, ZoomInfo, etc.) to deliver outstanding business results through agile methodologies
- Establish, implement and maintain complex product and pricing strategies in Salesforce CPQ. Partner with stakeholders to review and simplify existing CPQ structure
- Drive large and complex technical Salesforce projects. Work in collaboration with Sales, SalesOps and other key stakeholders and system owners to execute plans and deliver tangible value to the organization
- Responsible for developing and documenting existing processes and technical designs. Build and refine operational processes for SFDC and Marketo to drive efficiency, effectiveness and ensure the team is maximizing its delivery of solutions to business challenges and opportunities
- Partner with the BizTech Product Manager and business stakeholders to identify, negotiate and prioritize needed improvements and enhancements that are tied to business driven outcomes and key results
- Communicate and influence senior leaders and a wide range of stakeholders in providing visibility into the Business Technology team's technical project initiatives and deliverables to the organization, in particular Sales, Marketing, Product and Finance
- Being a strong mentor and coach by delivering technical training to other team members and providing ongoing guidance to teammates.
- Provide guidance and support in resolving complex technical queries escalated by senior system technicians
- Perform other related duties as assigned

**WHAT YOU'LL NEED**:

- You have a post secondary degree in Computer Science, or Business with 8+ years of experience in Salesforce Administration, or equivalent combination of education and experience
- Having the following certifications is desirable:

- Salesforce Certified Administrator
- Salesforce Platform Developer
- Experience with business systems such as Salesforce, LeanData, Vidyard, Marketo, ZoomInfo
- Experience integrating Salesforce with 3rd party tools
- Using native integrations and also via ETLs
- Ability to clearly explain integration concepts such as APIs, OAuth and SAML
- Experience configuring and optimizing CPQ software (ideally Salesforce CPQ)
- Experience with declarative development in SFDC (eg. workflow rules, Process Builders, Lightning Flow)
- Good understanding and experience in developing solutions in Apex
- Process/Project Management: skilled at figuring out and managing the processes and timelines necessary to get work accomplished
- Open Communication: clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding
- Collaboration and Teamwork: works with others to deliver results, meaningfully contributing to the team and prioritizing group needs over individual needs
- Proven ability to translate business goals and objectives into documented technical requirements for administrators to execute
- Strong business stakeholder management skills; executives, peers and subordinates
- Strong decision-making and problem-solving skills
- Able to manage different personalities all with the same goal of building their careers
- Must operate with a sense of urgency, quickly responding to stakeholders by giving visibility to the status of where work stands
- Capably delivers results through others, is good at establishing clear direction, helping others achieve their best work
- Identifies key issues and relationships relevant to achieving a long-range goal or vision; Builds an integrated plan for course of action to accomplish this vision
- Challenges and supports others to create results but also develop new capabilities. Successfully develops the capacity and capability of team and individuals on the team

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