Manager, Retail Communications and Change Management

1 month ago

Richmond Hill, Canada Staples Canada Full time

: 1245298

**Who we are**
As the Working and Learning Company, we at Staples Canada, are dynamic, inspiring partners to our customers and the communities in which we live. At Staples, we inspire people to work smarter, learn more and grow every day. We look for people who are curious, approachable, and passionate, and who enjoy finding solutions.

If that’s you, let’s work, learn, and grow together.

We are building an inclusive and diverse team

Staples Canada is creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know.

**Some of what you will do**:
The Manager Retail Communications and Change Management plays a key role in driving the change experience to help retail associates transition, adopt and achieve business results. They are responsible for representing the National Operations team and all Retail Associates on strategic initiatives/ new programs to facilitate the development and execution of change management strategies, including all retail communications deliverables.

**Specifically, You Will**:
Retail Communication
- Represent National Operations on cross-functional planning teams
- Develop consistent, actionable, shop-floor easy communications for stores and operations teams for new programs and on-going initiatives
- Identify opportunities to improve or develop communications for the stores and operations

Retail Change Management
- Lead, develop and execute change management strategies and plans using a structured methodology for Staples Retail division.
- Collaborate and influence key partners, leaders and impacted stakeholders to solve business challenges using change management strategies and interventions.
- Assess the change impact for Staples Retail division and Associates on people, processes and technology to develop mitigation activities and change plans.
- Identify anticipated points of resistance and adoption/ transition risks and develop specific response strategies and plans.
- Actively build strong relationships with stakeholders and key partners, fostering an environment of trust and open conversations.
- Develop and execute communication plans and activities for Staples Retail division.
- Work closely with Learning & Development to develop high-level plans and ensure alignment of detailed training plans and execution.

**Some of what you need**:

- Change Management Certification (PROSCI, CCMP Designation or equivalent)
- Bachelor’s degree is preferred, or equivalent work-related experience is required
- 5-7 years in strategy, business operations, consulting or an equivalent field.
- Healthy balance of analytic, project management and interpersonal skills
- Advanced MS Office skills (esp. PowerPoint, Excel)
- Excellent Communication (verbal and written) skills are required
- Demonstrated Project Management and Change Management Skills required
- Strong problem solver: You effectively, creatively, and quickly solve problems. No problem is too big or too small. You have a love for getting your hands dirty and a talent for juggling multiple projects simultaneously
- Ability to influence and negotiate with Interested Parties to support the needs of the business and business initiatives and priorities
- Strong interpersonal, relationship building, collaboration and active listening skills;
- Always a team player: You’re positive, optimistic, and willing to help out whenever needed. You support your team in brainstorming and always keep Interested Parties up to date through your world class verbal and written communication skills.

**Additional Information**:

- Office environment
- Some travel may be required in this role, less than 5%

**Some of what you will get**
- Associate discount
- Health and Dental benefits
- RRSP/DPSP
- Performance bonuses
- Learning & Development programs
- And more...

Bringyourpassion
LI-Hybrid

**Job** Store Operations

**Location(s)** CA-ON-Richmond Hill

**Schedule** Full-time

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**Employment Statement

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