Service Manager

2 months ago


Calgary, Canada Maxim Truck & Trailer Full time

**SERVICE MANAGER**

**6707 84thst SE**

**Calgary, AB**

**We are looking for a Service Manager to join our Team**

Our service managers provide leadership to the service department to meet financial goals through productive staffing, customer retention, technician training, and quality workmanship while improving productivity, reducing costs, and maintaining a high level of customer satisfaction.

**Responsibilities**:

- Overseeing the daily operations of the service department
- Providing expert advice for technical repairs, customer service and policies/procedures
- Supervision of staff while creating and maintaining a productive work environment
- Hire, retain, and ensure proper training of staff
- Provide effective feedback on staff performance
- Maintain relationships and communicate with other Maxim divisions
- Assemble annual budgets and productivity measures and review progress periodically
- Make phone calls and in-person sales calls to increase business with target customers

**Qualifications**:

- 5 years in the medium/heavy duty truck (or related) industry in a Service Manager role
- Experience in running a profitable service shop
- Knowledge of fleet and/or dealer maintenance procedures and systems
- Previously supervised at least 10-15 employees
- Exposure to a centralized billing system
- Business education or training an asset
- Mechanical aptitude an asset
- Strong business acumen with a focus on results
- Exceptional leadership skills with ability to motivate and coach
- Organized, with a strong ability to set/meet priorities and solve problems

**Why choose Maxim?**
- A competitive hourly wage
- Group benefits including health (drug card), dental & vision
- RRSP plan with company match
- Educational assistance plan
- Employee referral $$ bonuses
- Opportunities for advancement
- Strong team environment
- Support of a national company

**More about us**:
We provide quality transportation equipment, parts, and service to our customers. Headquartered in Winnipeg, Manitoba, we are a full-service truck and trailer equipment dealer with 17 locations from Vancouver to Montreal. We are proud to be a Canadian company with 500 employees.

Flexible language requirement:

- French not required

**Experience**:

- Heavy Duty Truck & Trailer Service Manager: 5 years (required)

Work Location: In person



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