Customer Service Specialist

7 months ago

Surrey, Canada Prospera Credit Union Full time

**TEAM LOCAL is hiring**

Built on more than 75 years of service in local communities, Prospera Credit Union is a community-based, purpose-driven organization that offers a full range of financial products and services. Prospera is one of the largest credit unions in British Columbia, with approximately $6.7 billion in assets and 120,000 members. With 26 branches, Prospera is proud to serve communities throughout the Lower Mainland, Fraser Valley and Okanagan. It’s our vision to help build vibrant, healthy communities, thriving local enterprises and financially empowered people. Learn more about us at prospera.ca.

Do you have a passion for delivering exceptional service? We are currently seeking a part-time **Customer Service Specialist** for our **Member Service Centre**. This hybrid, all-encompassing role involves providing outstanding customer service and taking the initiative to develop positive relationships while meeting the product and service needs of our members.

**What you'll do**:

- Proactively seek occasions to demonstrate our value proposition, uncover needs, and recommend appropriate services and solutions.
- Act as the ambassador for digital and self-service channels. Educate customers on the ease and convenience of digital and self-serve channels for daily banking transactions.
- Refer customers to account managers and external business partners as needed, collaborating to ensure a seamless and rewarding customer experience.
- Handle transactions, open personal and business profiles, demand accounts, term deposits, ATM cards, and other banking products and services.
- Participate in sales meetings and maintain an accurate history of sales and service activity on the customer relationship management system.
- Support and participate in community initiatives.

**What you bring**:

- Experience in a customer facing role within a fast-paced work environment.
- Experience providing customer service in a high-volume remote/call center environment will be highly regarded.
- You have a 'can do' front line/customer service mindset, a strong interest in a career in financial services, a capacity and passion for learning, strong team orientation, excellent communication and relationship-building skills, and a keenness to grow and help others.
- You are a self-described ambassador for the ultimate customer experience, and you love to connect with customers and build lasting business relationships.
- A demonstrable interest in community involvement is a must-have

**Our Values**

Cultivate trusting relationships: We are local at heart, aligned in our purpose to help our members, communities, and team thrive.

Empower and enable others: We give each other the space, trust, and tools to succeed.

Lead with curiosity: We approach all circumstances with curiosity and a drive for continuous learning and improvement.

Embrace change and execute with purpose: We plan with agility, take action, and pivot to deliver results.

Thrive as One Team: We collaborate because it strengthens us.

**What’s in it for you?**

**Inclusive, equitable and accessible workplace**: All team members are valued, respected and heard. We learn from each other’s differences, gaining strength through our people and our perspectives.

**Training and support.** We set our employees up for success with training and continued support and access to resources throughout employment.

**Career advancement** We’re committed to our employees’ growth and development and we want to see you soar.

**Fun and camaraderie.** We care deeply about our members and our employees, and we want the hours you spend with us to be fun, rewarding and sometimes lighthearted. We like to work hard, play hard, have fun and be there for each other.

**Show me the money** We offer competitive pay, a personalized benefits program, and a generous defined contribution pension plan.

**Community focused. **We care about giving back to the communities we live, work and play in. We participate in many community minded activities throughout the year.

**Our commitment to Diversity, Equity and Inclusion**

Diversity, equity and inclusion is part of everything we do, and we’re on a continuous journey to ensure every employee and members feels like they #BelongAtProspera.

If you require accommodation during any part of the recruitment process, please let us know.

  • Customer Service Specialist

    1 month ago

    Surrey, Canada Convoy Supply Full time

    **CUSTOMER SERVICE SPECIALIST - Building Materials** **Shift time - 6:00am - 2:30pm** Position Summary If you know anything about the construction business, you know that getting the right products to the right site on time and safely is the benchmark of success. It is both challenging and rewarding work. We are Team Convoy, we are a distributor of...

  • Customer Service Specialist

    6 months ago

    Surrey, Canada Convoy Supply Full time

    **CUSTOMER SERVICE SPECIALIST** Position Summary If you know anything about the construction business, you know that getting the right products to the right site on time and safely is the benchmark of success. It is both challenging and rewarding work. We are Team Convoy, we are a distributor of construction materials, we supply roofing, building envelope...

  • Customer Service Specialist

    2 months ago

    Surrey, British Columbia, Canada beBee Professionals Full time $30,000 - $45,000

    We are seeking a highly skilled Customer Service Specialist to provide exceptional service to our customers at beBee Professionals in Surrey, Canada. This role involves handling customer inquiries, resolving issues, and collaborating with team members to improve service processes.Key Responsibilities:Respond to customer inquiries via phone, email, and...

  • Customer Service Specialist

    6 months ago

    Surrey, Canada Convoy Supply Full time

    CUSTOMER SERVICE SPECIALIST Position Summary If you know anything about the construction business, you know that getting the right products to the right site on time and safely is the benchmark of success. It is both challenging and rewarding work. We are Team Convoy, we are a distributor of construction materials, we supply roofing, building envelope...

  • Financial Customer Service Representative

    7 months ago

    Surrey, Canada Universal TV Service Centre Full time

    Universal TV Service Centre is seeking a full-time Customer Service Representative to join our team. This position will be responsible for providing support to our customers by responding to customer inquiries, resolving customer complaints and ensuring customer satisfaction. The Customer Service Representative will have a high level of customer service...

  • Tire Repair Specialist

    3 weeks ago

    Surrey, British Columbia, Canada QUICK TIRE & SERVICE LTD Full time

    Job Title: Tire Repair SpecialistWe are seeking a skilled Tire Repair Specialist to join our team at QUICK TIRE & SERVICE LTD.About the Job:As a key member of our team, you will be responsible for providing exceptional tire repair services to our customers. Your primary duties will include:Assisting mechanics and performing other duties as directedProviding...

  • Customer Service Representative

    4 months ago

    Surrey, Canada The CPAP Store Full time

    **Full-Time Customer Service Specialist** Join a company that’s changing lives! The CPAP Store is the largest sleep apnea and e-commerce store in Canada. Our relentless focus on improving lives and doing what’s best for our clients means that our team is the backbone of our success. We specialize in helping clients transform their quality of sleep...

  • Social Media and Customer Service Specialist

    23 hours ago

    Surrey, Canada Max Yield Bins Inc. Full time

    Job Title: Social Media and Customer Service Specialist , Hybrid **Responsibilities**: - Manage and grow our social media presence across various platforms, including Facebook, Instagram, YouTube and LinkedIn - Develop and execute social media campaigns to increase brand awareness and engagement - Coordinate with content team to produce engaging and...

  • Part Time Customer Service Specialist

    7 months ago

    Surrey, Canada Sunnyside Self Storage Full time

    **Who we are**: Sunnyside Self Storage is a locally run family business since 1979 located in South Surrey, BC. We pride ourselves in providing exceptional service for all moving and storage needs. We offer a variety of services including self storage, truck and trailer rentals and a fully stocked retail store offering all moving supplies. **Who you...

  • Part Time Customer Service Specialist

    2 months ago

    Surrey, Canada Sunnyside Self Storage Full time

    **Who we are**: Sunnyside Self Storage is a locally run family business since 1979 located in South Surrey, BC. We pride ourselves in providing exceptional service for all moving and storage needs. We offer a variety of services including self storage, truck and trailer rentals and a fully stocked retail store offering all moving supplies. **Who you...

  • Part Time Customer Service Specialist

    7 months ago

    Surrey, Canada Sunnyside Self Storage Full time

    **Who we are**: Sunnyside Self Storage is a locally run family business since 1979 located in South Surrey, BC. We pride ourselves in providing exceptional service for all moving and storage needs. We offer a variety of services including self storage, truck and trailer rentals and a fully stocked retail store offering all moving supplies. **Who you...

  • Office Admin

    3 days ago

    Surrey, Canada Splashes Auto Care Full time

    We are a well-established, local auto-care company seeking a friendly, hard-working, and experienced Office Admin & Customer Service Specialist to join our front desk team. About Us: Here at Splashes we pride ourselves on being at the cutting edge of the car care industry. We have state of the art products and equipment such as our high velocity touchless...

  • Group Specialist

    7 months ago

    Surrey, Canada COLLETTE TRAVEL SERVICE INC Full time

    Collette is seeking a Group Specialists to join our Client Care Center. This is a remote role. **About Collette**:Let Us Show You the World** There has never been a better time to be in the travel industry. See the world, connect with others, and experience the immersive benefits of one of the trendiest industries when you join the Collette team! As the...

  • Solutions Specialist Ii, Customer Solutions

    4 months ago

    Surrey, Canada Safe Software Inc. Full time

    **Location**: This opportunity has the ability to be remotely based within Canada (except for QC), or hybrid in the Vancouver, BC Lower Mainland. - **Annual Base Salary**:$65,700 - $76,500 CAD - Please note that employment is contingent upon the successful completion of reference checks and background checks. **Application Instructions**: - Please submit...

  • Customer Service Specialist

    7 months ago

    Surrey, Canada Prospera Credit Union Full time

    **TEAM LOCAL is hiring** Built on more than 75 years of service in local communities, Prospera Credit Union is a community-based, purpose-driven organization that offers a full range of financial products and services. Prospera is one of the largest credit unions in British Columbia, with approximately $6.7 billion in assets and 120,000 members. With 26...

  • Customer Service Specialist, Member Service Centre

    2 months ago

    Surrey, Canada Prospera Credit Union Full time

    **TEAM LOCAL is hiring** Built on nearly 80 years of service in local communities, Prospera Credit Union is a community-based, purpose-driven organization that offers a full range of financial products and services. Prospera is one of the largest credit unions in British Columbia, with approximately $9.3 billion in assets and 120,000 members. With 24...

  • Customer Service Specialist

    7 months ago

    Surrey, Canada Prospera Credit Union Full time

    **TEAM LOCAL is hiring** Built on over 75 years as a BC credit union, Prospera Credit Union is a community-based, purpose-driven organization that offers a full range of financial products and services. Prospera is British Columbia’s fourth-largest credit union, with $9 billion in assets and 120,000 members. With 26 branches, Prospera is proud to serve...

  • Customer Support Specialist

    7 months ago

    Surrey, Canada Tri Tech Information Systems Full time

    **Duties** **Scheduling support tickets** - Efficiently manage the scheduling of support tickets for our team of consultants. This includes communicating with the client, managing the consultant’s calendar and creating work orders. - Prioritize and allocate tickets based on urgency, client needs and consultant availability. **Tier 1 issue...

  • Customer Support Specialist

    7 months ago

    Surrey, Canada Tri Tech Information Systems Full time

    **Duties** **Scheduling support tickets** - Efficiently manage the scheduling of support tickets for our team of consultants. This includes communicating with the client, managing the consultant’s calendar and creating work orders. - Prioritize and allocate tickets based on urgency, client needs and consultant availability. **Tier 1 issue...

  • Banking Customer Service

    1 month ago

    Surrey, Canada CWB Financial Group Full time

    At CWB , we strive to build value for the people who choose us every day: our people, our clients and our investors. We do this by: - Putting people first and building relationships with intention- Seeking out and embracing new ideas- Believing that how we do things is as important as what we do Banking Customer Service & Sales Specialist Role...