Customer Service Specialist, Member Service Centre

3 weeks ago

Surrey, Canada Prospera Credit Union Full time

**TEAM LOCAL is hiring**

Built on nearly 80 years of service in local communities, Prospera Credit Union is a community-based, purpose-driven organization that offers a full range of financial products and services. Prospera is one of the largest credit unions in British Columbia, with approximately $9.3 billion in assets and 120,000 members. With 24 branches, Prospera is proud to serve communities throughout the Lower Mainland, Fraser Valley and Okanagan. It’s our vision to help build vibrant, healthy communities, thriving local enterprises and financially empowered people.

Do you have a passion for delivering exceptional service? We are currently seeking a part-time **Customer Service Specialist** for our **Member Service Centre**. This hybrid, all-encompassing role involves providing outstanding customer service and taking the initiative to develop positive relationships while meeting the product and service needs of our members.

**What you'll do**:

- Proactively seek occasions to demonstrate our value proposition, uncover needs, and recommend appropriate services and solutions.
- Act as the ambassador for digital and self-service channels. Educate customers on the ease and convenience of digital and self-serve channels for daily banking transactions.
- Refer customers to account managers and external business partners as needed, collaborating to ensure a seamless and rewarding customer experience.
- Handle transactions, open personal and business profiles, demand accounts, term deposits, ATM cards, and other banking products and services.
- Participate in sales meetings and maintain an accurate history of sales and service activity on the customer relationship management system.
- Support and participate in community initiatives.

**What you bring**:

- Experience in a customer facing role within a fast-paced work environment.
- Experience providing customer service in a high-volume remote/call center environment will be highly regarded.
- You have a 'can do' front line/customer service mindset, a strong interest in a career in financial services, a capacity and passion for learning, strong team orientation, excellent communication and relationship-building skills, and a keenness to grow and help others.
- You are a self-described ambassador for the ultimate customer experience, and you love to connect with customers and build lasting business relationships.
- A demonstrable interest in community involvement is a must-have

**Our Values**

Cultivate trusting relationships: We are local at heart, aligned in our purpose to help our members, communities, and team thrive.

Empower and enable others: We give each other the space, trust, and tools to succeed.

Lead with curiosity: We approach all circumstances with curiosity and a drive for continuous learning and improvement.

Embrace change and execute with purpose: We plan with agility, take action, and pivot to deliver results.

Thrive as One Team: We collaborate because it strengthens us.

**What’s in it for you?**

**Inclusive, equitable and accessible workplace**:All team members are valued, respected, and heard. We learn from each other’s differences, gaining strength through our people and our perspectives.

**Career Advancement **We are committed to our employee’s growth and development and we want to see you soar.

**Fun & Camaraderie. **We care deeply about our members and our employees and we want the hours you spend with us to be fun, rewarding and sometimes lighthearted. We like to work hard, play hard, have fun and be there for each other.

**Hybrid Opportunity **This role participates in our flexible work program. Our approach to flexibility is simple
- Work from home, our corporate centre or a branch location based on the type of work you’re doing. Bottom line is we want your best work no matter what location you’re working from on any given day.

**Show me the money **We offer competitive pay, a personalized benefits program, and a generous defined contribution pension plan.

**Community Focused. **We care about giving back to the communities we live, work and play in. We participate in many community-minded activities throughout the year.

**Great Place to Work. **We are committed to employee engagement and have achieved the Great Place to Work certification 3 years in a row.

  • Customer Service Specialist

    6 months ago

    Surrey, Canada Prospera Credit Union Full time

    **TEAM LOCAL is hiring** Built on more than 75 years of service in local communities, Prospera Credit Union is a community-based, purpose-driven organization that offers a full range of financial products and services. Prospera is one of the largest credit unions in British Columbia, with approximately $6.7 billion in assets and 120,000 members. With 26...

  • Customer Service Specialist

    6 months ago

    Surrey, Canada Prospera Credit Union Full time

    **TEAM LOCAL is hiring** Built on more than 75 years of service in local communities, Prospera Credit Union is a community-based, purpose-driven organization that offers a full range of financial products and services. Prospera is one of the largest credit unions in British Columbia, with approximately $6.7 billion in assets and 120,000 members. With 26...

  • Customer Service Specialist

    6 months ago

    Surrey, Canada Prospera Credit Union Full time

    **TEAM LOCAL is hiring** Built on over 75 years as a BC credit union, Prospera Credit Union is a community-based, purpose-driven organization that offers a full range of financial products and services. Prospera is British Columbia’s fourth-largest credit union, with $9 billion in assets and 120,000 members. With 26 branches, Prospera is proud to serve...

  • Financial Customer Service Representative

    6 months ago

    Surrey, Canada Universal TV Service Centre Full time

    Universal TV Service Centre is seeking a full-time Customer Service Representative to join our team. This position will be responsible for providing support to our customers by responding to customer inquiries, resolving customer complaints and ensuring customer satisfaction. The Customer Service Representative will have a high level of customer service...

  • Customer Service Specialist

    1 month ago

    Surrey, British Columbia, Canada beBee Professionals Full time $30,000 - $45,000

    We are seeking a highly skilled Customer Service Specialist to provide exceptional service to our customers at beBee Professionals in Surrey, Canada. This role involves handling customer inquiries, resolving issues, and collaborating with team members to improve service processes.Key Responsibilities:Respond to customer inquiries via phone, email, and...

  • Automotive Service Advisor

    5 months ago

    Surrey, Canada Dale's Auto Service Full time

    **Service Advisor Position Opportunity** Are you in search of a dynamic, collaborative work environment that values growth and ambition? Do you feel like your career has hit a plateau with no room for advancement? If you're eager to expand your skills and strive for excellence, look no further. Our company values individuals who are motivated, dedicated,...

  • Customer Service Specialist

    2 weeks ago

    Surrey, British Columbia, Canada FAS Consulting Group Ltd Full time

    FAS Consulting Group Ltd is currently seeking a highly motivated and detail-oriented Customer Service Specialist to join our team.Job Description:The ideal candidate will have excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment. The Customer Service Specialist will be responsible for providing...

  • Woodworking Specialist

    3 weeks ago

    Surrey, British Columbia, Canada Diamond Carpet Centre Ltd. Full time

    Job Title: Woodworking SpecialistWe are seeking a skilled Woodworking Specialist to join our team at Diamond Carpet Centre Ltd.Company OverviewDiamond Carpet Centre Ltd. is a leading provider of flooring solutions, and we are committed to delivering exceptional quality and customer service.SalaryThe salary for this position is approximately $60,000 per year,...

  • Industrial Cleaning Specialist

    2 weeks ago

    Surrey, British Columbia, Canada ADAM'S TANK SERVICE LTD Full time

    About the RoleWe are seeking an experienced Industrial Cleaning Specialist to join our team at ADAM'S TANK SERVICE LTD. As a key member of our operations, you will play a vital role in maintaining the cleanliness and safety of our industrial equipment and facilities.Key ResponsibilitiesClean soot and creosote from chimneys and fireplacesClean ducts, vents,...

  • Member Services Representative

    3 months ago

    Surrey, Canada Coast Capital Savings Full time

    As a member-owned cooperative, we’re helping our members with their real goals and real challenges so they can live the real life they want. It’s what we’ve been doing for over 80 years, and it’s why today we stand almost 600,000 members strong. Plus, we invest 10% of our budgeted profits back into our community - almost $90 million since 2000 alone...

  • Marketing Campaign Specialist

    2 weeks ago

    Surrey, British Columbia, Canada Neat Immigration Service Full time

    Job Title: Marketing Campaign SpecialistWe are seeking a highly skilled Marketing Campaign Specialist to join our team at Neat Immigration Service. As a key member of our marketing department, you will be responsible for developing and implementing effective marketing strategies to promote our services.About the Role:The ideal candidate will have a strong...

  • Customer Service Manager

    2 weeks ago

    Surrey, British Columbia, Canada Fraser Health Full time

    About Fraser HealthFraser Health is a leading healthcare provider committed to delivering exceptional patient care.Salary Range$85,000 - $110,000 per year.Job SummaryWe are seeking a highly skilled Customer Service Manager to oversee the daily operations of our centralized contact centre function. As a key member of our team, you will be responsible for...

  • Financial Solutions Manager

    6 months ago

    Surrey, Canada Prospera Credit Union Full time

    **TEAM LOCAL is hiring** Built on more than 75 years of service in local communities, Prospera Credit Union is a community-based, purpose-driven organization that offers a full range of financial products and services. Prospera is one of the largest credit unions in British Columbia, with approximately $7.5 billion in assets and 120,000 members. With 26...

  • Customer Service Specialist

    5 months ago

    Surrey, Canada Convoy Supply Full time

    **CUSTOMER SERVICE SPECIALIST** Position Summary If you know anything about the construction business, you know that getting the right products to the right site on time and safely is the benchmark of success. It is both challenging and rewarding work. We are Team Convoy, we are a distributor of construction materials, we supply roofing, building envelope...

  • Customer Service Specialist

    6 days ago

    Surrey, Canada Convoy Supply Full time

    **CUSTOMER SERVICE SPECIALIST - Building Materials** **Shift time - 6:00am - 2:30pm** Position Summary If you know anything about the construction business, you know that getting the right products to the right site on time and safely is the benchmark of success. It is both challenging and rewarding work. We are Team Convoy, we are a distributor of...

  • Group Specialist

    6 months ago

    Surrey, Canada COLLETTE TRAVEL SERVICE INC Full time

    Collette is seeking a Group Specialists to join our Client Care Center. This is a remote role. **About Collette**:Let Us Show You the World** There has never been a better time to be in the travel industry. See the world, connect with others, and experience the immersive benefits of one of the trendiest industries when you join the Collette team! As the...

  • Customer Service Specialist

    2 weeks ago

    Surrey, British Columbia, Canada Di Reggae Cafe Ltd. Full time

    We are seeking a skilled Customer Service Specialist to join our team at Di Reggae Cafe Ltd.Job OverviewThe successful candidate will be responsible for providing exceptional customer service in a fast-paced environment.Key ResponsibilitiesDeliver food and beverages to customers in a timely and courteous mannerProvide information on menu items, prices, and...

  • Customer Service Specialist

    5 months ago

    Surrey, Canada Convoy Supply Full time

    CUSTOMER SERVICE SPECIALIST Position Summary If you know anything about the construction business, you know that getting the right products to the right site on time and safely is the benchmark of success. It is both challenging and rewarding work. We are Team Convoy, we are a distributor of construction materials, we supply roofing, building envelope...

  • Customer Service Representative

    2 weeks ago

    Surrey, British Columbia, Canada EMCO Corporation Full time

    Company OverviewEMCO Corporation is one of Canada's largest integrated wholesale distributors of plumbing, HVAC, waterworks, and industrial products for the construction industry.About the RoleWe are currently seeking a highly motivated Customer Service Representative to join our Profit Centre team. This role will be responsible for interacting with...

  • Transportation Operations Supervisor

    4 days ago

    Surrey, British Columbia, Canada Elite Limousine Service Full time

    Job Description:We are seeking a Transportation Operations Supervisor to join our team at Elite Limousine Service. As a key member of our operations team, you will play a crucial role in ensuring the smooth day-to-day running of our transportation services.Key Responsibilities:Evaluate daily operations and identify areas for improvementPlan and organize...