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Employment Standards Counsellor

4 months ago

Edmonton, Canada Government of Alberta Full time

**Job Information**:
Job Requisition ID: 36689

Ministry: Jobs, Economy and Northern Development

Location: Edmonton or Calgary, AB

Full or Part-Time: Full-time

Hours of Work: 36.25 hours per week

Regular/Temporary: Regular

Scope: Open Competition

Closing Date: February 2, 2023

Classification: Administrative Support 6

**About Us**:
The Ministry of Jobs, Economy and Northern Development leads efforts to grow Alberta’s economy by supporting Alberta’s entrepreneurs and job creators, attracting investment, growing trade, strengthening Alberta’s key sectors and ensuring Alberta has an innovative and competitive business environment by:

- Supporting Alberta entrepreneurs, businesses and communities to drive growth and job creation
- Attracting, retaining and expanding investment in Alberta
- Establishing and enforcing Alberta’s employment standards and laws governing the health and safety of Alberta’s workplaces
- Optimizing Alberta’s innovation system to support economic growth
- Creating the conditions for growth and diversification of Alberta’s primary and emerging industries

**Role**:
The ES Counsellor reports to the Team Lead, Complaint Resolution/Special Investigations and Inspections Unit.

ES is looking for an individual who is passionate about service excellence. You have strong problem solving, critical thinking and communication skills, an eye for meticulous detail and an ability to juggle multiple tasks.

As an ES Counsellor you are responsible for administrative support & services, complaint processing, and information gathering. You will use information processing skills and strong knowledge of related software programs to create, store, format, retrieve, and share data.

You will be responsible for:

- Collecting and processing all incoming complaints received online, by fax and mail.
- Conducting accurate and detailed searches and complaint summary.
- Opening files using the DASH enterprise system
- Analyzing and interpreting data received from incoming complaints.
- Personal integrity and the ability to maintain confidentiality
- The ability to work within a minimum amount of supervision
- Good organizational and time management skills

**Qualifications**:
High school diploma and four years of related experience is required.

**Equivalency**: Directly related experience or education considered on the basis of: one year of experience for one year of education or one year of education for one year of experience.

**Assets**:

- Strong written and verbal communication skills.
- Strong organizational skills, exceptional time management and flexibility to balance the routine tasks with other emergent, competing or urgent demands.
- Conflict resolution and problem solving skills
- Exceptional time management skills
- Ability to adapt to new policies, procedures and situations.
- Ability to use sound judgment based on the information at hand.
- Excellent keyboarding skills
- Experience with MS Office suite (i.ee Word, Excel), Adobe and general computer experience

**APS Competencies**:
Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies:

- **Build Collaborative Environments**: Leads and contributes to the conditions and environments that allow people to work collaboratively and productively to achieve outcomes.
- **Develop Networks**: Proactively building networks, connecting and building trust in relationships with different stakeholders.
- **Creative Problem Solving**: Ability to assess options and implications in new ways to achieve outcomes and solutions.
- **Systems Thinking**: The work done within the APS is part of a larger integrated and inter-related environment. It is important to know that work done in one part of the APS impacts a variety of other groups/projects inside and outside the APS. Systems Thinking allows us to keep broader impacts and connections in mind.
- **Agility**: Ability to anticipate, assess, and readily adapt to changing priorities, manage resilience in times of uncertainty and effectively work in a changing environment.
- **Other Relevant Attributes**: Ability to navigate high-volume, fast-paced workloads; capacity to manage tight and coinciding timelines.

**Salary**:
$2,042.85 - $2,511.73 biweekly ($53,318.38 - $65,556.15 / year)

**Notes**:
This competition may be used to fill future vacancies, across the Government of Alberta, at the same or lower classification level.

This is one permanent full-time position and one temporary full time position working 36.25 hours per week, Monday to Friday.

The Alberta Public Service is a great place to work

What we offer:

- Working for the Alberta Public Service
- Pension plans:

- Public Service Pension Plan (PSPP)
- Leadership and