IT Support Technician
6 months ago
Axonify is the frontline enablement solution that’s science-backed and proven to maximize the potential of workforces. Our vision is to reinvent the frontline experience, and we thrive giving them what they need to learn, connect, and get things done.
Our SaaS platform is enjoyable, engaging, and easy to use, with an unprecedented 83% engagement rate. If you're looking for a meaningful product and a great company culture, let's talk
Our IT Support Technicians are our internal company lifelines. Working alongside the Director of IT, the IT Support Technician ensures Axonify employees are set up for success with the technology they use for their day-to-day work. This role is called on to train and provide guidance to new members of the team, and will support IT projects and initiatives of medium to large size and complexity. The IT Support Technician works closely with the Director of IT to shape and define IT policies and processes that meet the needs of Axonify’s fast-paced and growing company.
**The Impact You'll Have**:
- Providing technical support and assistance to employees, promptly resolving their issues and fulfilling requests, or escalating as needed.
- Performing troubleshooting of hardware, software, and network issues, with an intermediate level of complexity and identifying underlying cause to implement suitable solutions
- Manage employee onboarding and off-boarding activities, ensuring a smooth transition for new hires and departing employees
- Creating and maintaining support articles and process documentation for the IT team knowledge base
- Troubleshoot network connectivity issues for employees, both in office and remote
- Provide technical support for macOS and Windows laptops
- Provide technical support for iOS and Android mobile devices
- Provide training and support for video-conferencing technology (Google Meet, Zoom)
- Supporting training and onboarding of junior members of the IT team
- Take ownership of assigned activities and tasks
- Take the lead on IT projects with an intermediate level of complexity and engage in stretch assignments that require some analysis and critical thinking
**What You Bring**:
- 2+ years of IT support experience in a professional setting utilizing common support tools
- Client focused, with the ability to communicate in a clear and professional manner
- Experience supporting productivity and collaboration tools such as Google Workspace and/or Microsoft 365
- Experience supporting a MacOS, or Windows environment
- Knowledge of TCP/IP & LAN based networking support and troubleshooting from a desktop support perspective is an asset
- Knowledge of IT security practices and Antivirus/EDR tools
- Knowledge of Endpoint Management (MDM) platforms such as JumpCloud, Kandji, Google Workspace
- Strong organizational skills and the ability to effectively manage multiple priorities
- Successfully meeting end-users needs by continually reviewing and managing processes, priorities and demands
- Strong organizational, analytical and problem-solving skills with the ability to drive great results through effective time management
- Builds bridges among cross-functional teams to achieve common goals, enjoys working collaboratively within a team and is excited about working with Axonifiers at all levels of the organization
- Exhibits a dedication to lifelong learning and professional development and stays current industry trends.
**Work Location**:
- Your main work location will be at our Waterloo, ON office, currently located at 450 Phillip Street. Waterloo. You may have the flexibility to work from home periodically. Let’s chat more about the working arrangement.
- You will be provided with the tools, resources and support to ensure your success.
**The things you’ll enjoy**:
**An impactful product** that gives back to the communities and frontline workers that support our everyday lives.
**People with great attitudes** that lead to great results through our values: Empathetic, Bold, Innovative and Empowering.
**A diverse team** that celebrates unique perspectives and experiences that add richness to our culture.
**Leaders that trust deeply **who leverage our skills, adapt to us as individuals and encourage us to be our best selves.
**Ready to join the team? Here’s what’s next.**
We believe our team’s unique life experiences, backgrounds, cultures, beliefs and abilities add richness to our culture and depth to our ideas. Our ongoing commitment to diversity and inclusion creates an environment that supports, empowers and delivers a sense of belonging for all members of the team.
-
IT Support Technician
6 months ago
Waterloo, Canada Reelcruit Full timeOur client is construction is looking for a IT Support Technician with a passion for technology and relentless learning. As an IT Support Specialist, you will be an essential member of our IT department, responsible for providing technical assistance and support to our employees. Reporting to the Senior IT Manager, you will work closely with our team to...
-
User Support Technician
6 months ago
Waterloo, Canada CopperTree Solutions Full timeEMPLOYER: CopperTree Solutions Inc., 610 McMurray Rd #1, Waterloo, ON POSITION: User Support Technician; Full-time, Permanent QUALIFICATIONS: B.Sc in Computer Science or Engineering; 5 years related experience DUTIES: - Act as a solution developer and go-to advisor for managed service clients on all IT matters; - Craft customized solutions through...
-
Cybersecurity User Support Technician
6 months ago
Waterloo, Canada PartnerIT Full timeEMPLOYER: PartnerIT., 3232 White Oak Rd, 3rd Floor, London, ON N6E 1L8 POSITION: CyberSecurity User Support Technician; Full-time, Permanent QUALIFICATIONS: B.Sc or College Diploma in CyberSecurity; 3 years related experience per Job Description DUTIES: - Provide Customer technical and cyber support to external and internal clients; - Detection,...
-
Technician
2 months ago
Waterloo, Canada Parkway Ford Full timeJoin Our Team as a 310S or 310T Truck Mechanic! ️ Are you passionate about trucks? Do you thrive in a dynamic, fast-paced environment? We're seeking a skilled 310S Automotive Technician or 310T Truck Mechanic to join our exciting team! As a vital member of our crew, you'll dive into the heart of our repair facility, ensuring our customers trucks are in...
-
Lube Technician
6 months ago
Waterloo, Canada Speedy Auto Service Waterloo Full timeJob Title: Lube Technician **Responsibilities**: - Perform oil changes, filter replacements, and other routine maintenance tasks on customer vehicles - Maintain accurate records of services performed and parts used - Provide excellent customer service by addressing customer inquiries and concerns - Upsell additional services and products to customers -...
-
Av Technician
6 months ago
Waterloo, Canada Sun Life Full timeYou are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll...
-
Truck & Coach Technician / Apprentice Technician
6 months ago
Waterloo, Canada Region of Waterloo Full time**Job Req ID**:701**Department**:Transit Fleet Kitchener Waterloo (Evening)Truck & Coach Technician / Apprentice Technician **Job Number**:701**Job Type**: Full-Time - **Job Category**: Transportation - **Department**: Transit Fleet Kitchener Waterloo (Evening) - **Division**: Transportation Services - **Hours of Work**: 40 - **Union**: Unifor 4304 -...
-
Is Technician
2 weeks ago
Waterloo, Canada Ontario Health atHome Full time**Job Description**: Are you a passionate Information Systems Technician? Do you have experience maintaining, servicing and supporting computer hardward and office equipment? Are you passionate about providing exceptional customer service? If so, take a look at this rewarding career opportunity working alongside a supportive and collaborative team of over...
-
Manicure and Pedicure Technician
3 months ago
Waterloo, Ontario, Canada beBee Professionals Full time $30,000 - $45,000Nail Care Technician Job DescriptionWe are seeking a skilled Nail Care Technician to provide professional manicures, pedicures, and nail enhancements at our beauty salon in Waterloo, Canada.Key Responsibilities:Deliver exceptional nail care services, including gel and acrylic applications, to meet client expectations.Maintain a clean and sanitized workspace,...
-
Beauty Salon Technician
2 months ago
Waterloo, Ontario, Canada beBee Professionals Full time $30,000 - $45,000At beBee Professionals, we are seeking a skilled Beauty Salon Technician to join our team in Waterloo, Canada. The ideal candidate will have certification in Nail Care or Cosmetology and previous experience as a nail care technician. Strong customer service and communication skills are essential for success in this role.Key Responsibilities:Provide...
-
Pharmacy Technician
4 months ago
Waterloo, Canada Rx Connect Specialty Pharmacy Full timeFounded in 2019, Rx Connect Specialty Pharmacy is a proud Canadian company, comprised of healthcare professionals with extensive specialty medication experience with a location in Mississauga, Ontario and another in Calgary, Alberta. We are a distinctive healthcare company, with patient relationship skills that set us apart. Our mission is to provide...
-
Compliance Risk Manager
2 weeks ago
Waterloo, Ontario, Canada This is an IT support group Full timeAbout EconomicalEconomical is part of Definity, a leading Canadian insurance group that includes some of the country's most established and innovative brands. The company offers a flexible hybrid work experience, allowing employees to work from the office or virtually depending on their tasks and collaborators.The candidate will be responsible for the...
-
Electro Mechanical Technician
7 days ago
Waterloo, Canada Accelerated Systems Inc. Full timeThe Electro Mechanical Technician will help with small batch production builds of our range of controllers as well as work on prototyping new products. Activities range from soldering components to PCBs, PCBA assemblies, controller assemblies, potting of control units, and testing support. The Electro Mechanical Technician will work with a small production...
-
Construction Drywall Technician
2 months ago
Waterloo, Ontario, Canada beBee Professionals Full time $45,000 - $65,000We are seeking a skilled Construction Drywall Technician to join our construction team in Waterloo, Canada. As a Construction Drywall Technician, you will be responsible for installing drywall panels, ensuring smooth and quality finishes in both residential and commercial properties.Key Responsibilities:Measure and cut drywall sheets to fit specific wall and...
-
Water / Flood Technician
6 months ago
Waterloo, Canada BELFOR CANADA INC. Full time**Position Overview** Reporting to the Production Manager, the Water / Flood Technician supports emergency response and restoration projects to ensure the goals and needs of the insurance companies and our customers are being met. The Water / Flood Technician is capable of implementing- water remediation procedures consistent with the IICRCS-500...
-
Heavy Equipment Technician
4 weeks ago
Waterloo, Ontario, Canada A-CLASS INC. Full timeJob DescriptionA-CLASS INC. is seeking a skilled Heavy Equipment Technician to join our team. As a key member of our maintenance crew, you will be responsible for ensuring the optimal performance and reliability of our commercial transport trucks.Key ResponsibilitiesAdjust, repair or replace parts and components of commercial transport truck systemsInspect...
-
Automotive Technician Specialist
4 weeks ago
Waterloo, Ontario, Canada Waterloo Kia Full timeWe are seeking a skilled Automotive Technician Specialist to join our team at Waterloo Kia. This is a permanent position, working 40 hours per week, with a focus on providing exceptional service to our customers.About the RoleAs an Automotive Technician Specialist, you will be responsible for diagnosing and repairing complex automotive issues, ensuring that...
-
IT Support Technician
6 months ago
Waterloo, Canada MasterClass Full time**Who we are**: MasterClass is _the _streaming platform where the world's best come together so anyone, anywhere, can access and be inspired by their knowledge and stories. We put you in the room with the creators, thinkers, makers and leaders who have changed the world, so that you can change yours. Members get unprecedented access to 150+ instructors and...
-
Master Automotive Technician
4 weeks ago
Waterloo, Ontario, Canada Waterloo Kia Full timeJob OverviewWe are seeking a skilled and experienced Automotive Service Technician to join our team at Waterloo Kia. As an Automotive Service Technician, you will play a vital role in ensuring the safety and reliability of our customers' vehicles.Key ResponsibilitiesDiagnose and repair complex vehicle issues, using your expertise in engine repair, electrical...
-
Automotive Master Technician Position
4 weeks ago
Waterloo, Ontario, Canada AutoCanada Full timeCompany OverviewAutoCanada is the largest publicly-traded automotive group in Canada, dedicated to growing talent, connecting with communities, and building a recognized brand across North America.SalaryThe estimated annual salary for this Automotive Service Technician role is $70,000-$90,000 based on 3-5 years of experience and location.Job DescriptionIn...