IT Support Technician

6 months ago


Waterloo, Canada MasterClass Full time

**Who we are**:
MasterClass is _the _streaming platform where the world's best come together so anyone, anywhere, can access and be inspired by their knowledge and stories. We put you in the room with the creators, thinkers, makers and leaders who have changed the world, so that you can change yours.

Members get unprecedented access to 150+ instructors and classes across a wide variety of fields, including Arts & Entertainment, Business, Design & Style, Sports & Gaming, Writing and more. Step into Nas' recording studio and Gordon Ramsay's kitchen, and go behind the big screen with James Cameron. Design your career with Elaine Welteroth, get ready to win with Lewis Hamilton, perfect your pitch with Shonda Rhimes and discover your inner negotiator with Chris Voss.

It's a pivotal time for MasterClass - and we want you to be a part of the journey. With a HQ in San Francisco, offices in Beverly Hills and Waterloo, Ontario, we are looking to expand our team to support the business.

If you want to help make an impact on our members' lives - we want to hear from you

**Snapshot of the Role**:
Join our team and be at the forefront of maintaining our innovative, all-cloud environment. Experience a supportive, collaborative culture where your growth is our priority. Bring your passion for delivering top-notch support to our internal partners and users, and explore diverse projects with continuous learning opportunities.

**What You Will Do**:

- Responsible for front-line support in the existing Jira Service Management Queues, meeting SLA requirements
- Maintain MasterClass asset inventory and assist with new hire onboarding workflows
- Contribute to documentation around processes and refine current help desk workflows on an evolving basis

**About You**:

- 1-3 years experience within Information Technology with a focus on:

- macOS & Windows troubleshooting
- Printer and Queuing troubleshooting
- Inventory Management and Allocation
- Zoom (or comparable video conferencing solutions)
- Freshservice (or comparable ticketing systems)
- Excellent communication and interpersonal skills
- Strong problem-solving skills and experience with end-user troubleshooting
- "Can Do" Attitude: Experience in navigating high-pressure encounters and last-minute changes
- Maintaining detailed notes, documentation, and updates to staff and end users

**At MasterClass, we believe we put our best work forward when our employees bring together ideas that are diverse in thought. We are proud to be an equal opportunity workplace and are committed to equal employment opportunity regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or any other characteristic protected by applicable federal, state or local law. In addition, MasterClass will provide reasonable accommodations for qualified individuals with disabilities. If you have a disability or special need, we would like to know how we can better accommodate you.**

**Ontario, CAN Salary Range**
- $40—$40 CAD


  • IT Support Technician

    6 months ago


    Waterloo, Canada Axonify Full time

    Axonify is the frontline enablement solution that’s science-backed and proven to maximize the potential of workforces. Our vision is to reinvent the frontline experience, and we thrive giving them what they need to learn, connect, and get things done. Our SaaS platform is enjoyable, engaging, and easy to use, with an unprecedented 83% engagement rate. If...

  • IT Support Technician

    6 months ago


    Waterloo, Canada Reelcruit Full time

    Our client is construction is looking for a IT Support Technician with a passion for technology and relentless learning. As an IT Support Specialist, you will be an essential member of our IT department, responsible for providing technical assistance and support to our employees. Reporting to the Senior IT Manager, you will work closely with our team to...


  • Waterloo, Canada CopperTree Solutions Full time

    EMPLOYER: CopperTree Solutions Inc., 610 McMurray Rd #1, Waterloo, ON POSITION: User Support Technician; Full-time, Permanent QUALIFICATIONS: B.Sc in Computer Science or Engineering; 5 years related experience DUTIES: - Act as a solution developer and go-to advisor for managed service clients on all IT matters; - Craft customized solutions through...


  • Waterloo, Canada PartnerIT Full time

    EMPLOYER: PartnerIT., 3232 White Oak Rd, 3rd Floor, London, ON N6E 1L8 POSITION: CyberSecurity User Support Technician; Full-time, Permanent QUALIFICATIONS: B.Sc or College Diploma in CyberSecurity; 3 years related experience per Job Description DUTIES: - Provide Customer technical and cyber support to external and internal clients; - Detection,...

  • Technician

    2 months ago


    Waterloo, Canada Parkway Ford Full time

    Join Our Team as a 310S or 310T Truck Mechanic! ️ Are you passionate about trucks? Do you thrive in a dynamic, fast-paced environment? We're seeking a skilled 310S Automotive Technician or 310T Truck Mechanic to join our exciting team! As a vital member of our crew, you'll dive into the heart of our repair facility, ensuring our customers trucks are in...

  • Lube Technician

    6 months ago


    Waterloo, Canada Speedy Auto Service Waterloo Full time

    Job Title: Lube Technician **Responsibilities**: - Perform oil changes, filter replacements, and other routine maintenance tasks on customer vehicles - Maintain accurate records of services performed and parts used - Provide excellent customer service by addressing customer inquiries and concerns - Upsell additional services and products to customers -...

  • Av Technician

    6 months ago


    Waterloo, Canada Sun Life Full time

    You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll...


  • Waterloo, Canada Region of Waterloo Full time

    **Job Req ID**:701**Department**:Transit Fleet Kitchener Waterloo (Evening)Truck & Coach Technician / Apprentice Technician **Job Number**:701**Job Type**: Full-Time - **Job Category**: Transportation - **Department**: Transit Fleet Kitchener Waterloo (Evening) - **Division**: Transportation Services - **Hours of Work**: 40 - **Union**: Unifor 4304 -...

  • Is Technician

    2 weeks ago


    Waterloo, Canada Ontario Health atHome Full time

    **Job Description**: Are you a passionate Information Systems Technician? Do you have experience maintaining, servicing and supporting computer hardward and office equipment? Are you passionate about providing exceptional customer service? If so, take a look at this rewarding career opportunity working alongside a supportive and collaborative team of over...


  • Waterloo, Ontario, Canada beBee Professionals Full time $30,000 - $45,000

    At beBee Professionals, we are seeking a skilled Beauty Salon Technician to join our team in Waterloo, Canada. The ideal candidate will have certification in Nail Care or Cosmetology and previous experience as a nail care technician. Strong customer service and communication skills are essential for success in this role.Key Responsibilities:Provide...


  • Waterloo, Ontario, Canada beBee Professionals Full time $30,000 - $45,000

    Nail Care Technician Job DescriptionWe are seeking a skilled Nail Care Technician to provide professional manicures, pedicures, and nail enhancements at our beauty salon in Waterloo, Canada.Key Responsibilities:Deliver exceptional nail care services, including gel and acrylic applications, to meet client expectations.Maintain a clean and sanitized workspace,...


  • Waterloo, Ontario, Canada This is an IT support group Full time

    About EconomicalEconomical is part of Definity, a leading Canadian insurance group that includes some of the country's most established and innovative brands. The company offers a flexible hybrid work experience, allowing employees to work from the office or virtually depending on their tasks and collaborators.The candidate will be responsible for the...

  • Pharmacy Technician

    4 months ago


    Waterloo, Canada Rx Connect Specialty Pharmacy Full time

    Founded in 2019, Rx Connect Specialty Pharmacy is a proud Canadian company, comprised of healthcare professionals with extensive specialty medication experience with a location in Mississauga, Ontario and another in Calgary, Alberta. We are a distinctive healthcare company, with patient relationship skills that set us apart. Our mission is to provide...


  • Waterloo, Canada Accelerated Systems Inc. Full time

    The Electro Mechanical Technician will help with small batch production builds of our range of controllers as well as work on prototyping new products. Activities range from soldering components to PCBs, PCBA assemblies, controller assemblies, potting of control units, and testing support. The Electro Mechanical Technician will work with a small production...


  • Waterloo, Ontario, Canada beBee Professionals Full time $45,000 - $65,000

    We are seeking a skilled Construction Drywall Technician to join our construction team in Waterloo, Canada. As a Construction Drywall Technician, you will be responsible for installing drywall panels, ensuring smooth and quality finishes in both residential and commercial properties.Key Responsibilities:Measure and cut drywall sheets to fit specific wall and...


  • Waterloo, Canada BELFOR CANADA INC. Full time

    **Position Overview** Reporting to the Production Manager, the Water / Flood Technician supports emergency response and restoration projects to ensure the goals and needs of the insurance companies and our customers are being met. The Water / Flood Technician is capable of implementing- water remediation procedures consistent with the IICRCS-500...


  • Waterloo, Ontario, Canada A-CLASS INC. Full time

    Job DescriptionA-CLASS INC. is seeking a skilled Heavy Equipment Technician to join our team. As a key member of our maintenance crew, you will be responsible for ensuring the optimal performance and reliability of our commercial transport trucks.Key ResponsibilitiesAdjust, repair or replace parts and components of commercial transport truck systemsInspect...


  • Waterloo, Ontario, Canada Waterloo Kia Full time

    We are seeking a skilled Automotive Technician Specialist to join our team at Waterloo Kia. This is a permanent position, working 40 hours per week, with a focus on providing exceptional service to our customers.About the RoleAs an Automotive Technician Specialist, you will be responsible for diagnosing and repairing complex automotive issues, ensuring that...


  • Waterloo, Ontario, Canada Waterloo Kia Full time

    Job OverviewWe are seeking a skilled and experienced Automotive Service Technician to join our team at Waterloo Kia. As an Automotive Service Technician, you will play a vital role in ensuring the safety and reliability of our customers' vehicles.Key ResponsibilitiesDiagnose and repair complex vehicle issues, using your expertise in engine repair, electrical...


  • Waterloo, Ontario, Canada AutoCanada Full time

    Company OverviewAutoCanada is the largest publicly-traded automotive group in Canada, dedicated to growing talent, connecting with communities, and building a recognized brand across North America.SalaryThe estimated annual salary for this Automotive Service Technician role is $70,000-$90,000 based on 3-5 years of experience and location.Job DescriptionIn...