Customer Service Representative- Hybrid

3 weeks ago

Concord, Canada Kohl & Frisch Limited Full time

Founded in 1916, Kohl & Frisch Limited has a solid reputation in the healthcare industry that distinguishes it as the only national, Canadian-owned, and operated wholesale distributor. A family-owned company, it is one of Canada’s leading national distributors and is the essential link between pharmaceutical manufacturers and healthcare providers. Kohl & Frisch is fully equipped to service large chain retailers, independent pharmacies, clinics, and hospitals for all their Rx, OTC, home healthcare, and front shop needs.

**Primary Role of This Position**

In this role, the Customer Service Representative (CSR) provides excellence in customer service to our customers with regard to order placement and issue resolution.

**Location**

We are proud to offer full-time remote work for our Customer Service team; however there is a requirement to be in-office 2 days per month to meet with the Customer Service team. For this reason, you must be within a reasonable commuting distance to the Concord, ON office.

**Major Responsibilities**
- Responsible for several key customer service tasks including order entry and the resolution of customer issues and inquiries.
- Empowered to build relationships with customers by ‘owning’ customer issues, being responsive and proactive, and consistently providing a high level of customer follow-up and service.

**Education and Experience**
- High school graduate
- Previous customer service or Call Centre experience is a strong asset

**Qualifications**
- Capable of handling a large volume of calls while maintaining professional and efficient service
- Ability to think problems through and recommend creative solutions to nonstandard customer issues
- Excellent communication and interpersonal skills
- Demonstrated ability to work in a team environment
- Ability to communicate effectively (verbally and written) in a professional manner with K& F customers and internal K&F departments
- Good work history including performance, attendance, etc.
- Must be able to work independently with limited supervision
- Proactive nature, high attention to detail, and takes initiative

**Hours of Work**
- Must be available to work a flexible shift schedule Monday to Friday between 8:00 am to 10:00 pm
- _Must be able to come into the office 2 consecutive days per month_

**Salary**: From $45,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Dental care
- Employee assistance program
- Extended health care
- Paid time off
- Vision care
- Wellness program
- Work from home

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday
- On call

Supplemental pay types:

- Bonus pay

**Experience**:

- Customer service: 1 year (required)

Work Location: Hybrid remote in Concord, ON L4K 2R5

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