Clerical Assistant/receptionist

3 weeks ago


Hamilton, Canada SOUTHMOUNT FAMILY PRACTICE INC Full time

**CLERICAL ASSISTANT -**

**STARTING DATE: Aug 28, 2023**

**DESCRIPTION**:
To successfully provide administrative and clinical support for internal staff within the office, as well to use considerable tact and diplomacy in performing a variety of clerical/clinical functions in the support of patient care. This is a fast paced environment where independent thinking and good teamwork qualities are a must. Excellent time management and multitask ability are critical to the success of this position.

**RESPONSIBILITIES BUT NOT LIMITED TO**:

- Promptly answers and returns all phone calls and incoming inquires in a professional and non judgemental manner
- Performs a variety of clerical support functions including: photocopying, scanning, faxing and performing cross functional responsibilities as required; performing other duties consistent with the job classification
- Prepares documentation needed to be sent to lawyers/WISB/Insurance companies, etc. for invoicing. Making sure the requests are scanned in the patient’s chart.
- Sends and receives messages from the doctors
- Answers daily to messages sent by the doctors
- Documents any necessary information in the charts
- Makes sure that forms and documents completed by the doctors are scanned and in the charts before returning them to patients.
- Answers messages from the doctors in a promptly manner
- Helps with Authorizations of Release of Information and faxes them.
- All information is recorded in the patient’s charts in a timely manner
- Helps with the daily scanning and faxing
- Completes all tasks requested by the doctors in a timely manner
- Uses her time efficiently
- Helps with reception in Walk in clinic when needed

**KEY COMPETENCY AND SKILLS**:

- Must be detailed oriented and possess the ability to detect errors and irregularities quickly
- Excellent verbal and written communication skills, high proficiency in English
- Multitask oriented, a quick learner and possess the ability to work well under pressure
- Professional image and mature approach to customer service
- Ability to function with mínimal supervision
- Demonstrated ability to handle confidential information in a mature and professional manner
- Responsible and reliable

**QUALIFICATIONS**:

- High School diploma mandatory
- Medical Office Administration education or equivalent work related experience an asset
- Strong keyboard skills
- Previous experience with EMR software an asset
- 1-2 years of Medical field experience**WILLINGNESS TO WORK IN ALL DIFFERENT POSITIONS/CLINIC AREAS A MUST**

HOURS: Minimum of 25-30 hrs per week, this will include day shifts; evenings or weekend shifts when needed.

**PAY: $17.34 PER HOUR TO START; $17.85 AFTER PROBATION PERIOD.**

This is a unionized position after probation ends.

**Job Types**: Full-time, Permanent

**Salary**: From $17.34 per hour

**Benefits**:

- Dental care
- Extended health care
- Vision care

Schedule:

- Day shift
- Evening shift
- Monday to Friday
- Weekends as needed

COVID-19 considerations:
Patients are screened for Covid, all surfaces are disinfected daily and after each visit, plastic shield at desks

**Education**:

- Secondary School (required)

**Experience**:

- administrative assistant: 1 year (required)
- receptionist: 1 year (required)

**Language**:

- Fluent English (required)

Work Location: In person

Expected start date: 2023-08-28



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